Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

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The artist

Ai-Da, the first humanoid artist

Human-looking, feminine in appearance, with brown hair framing an attractive face and large eyes, complete with cameras and articulated arms ... Ai-Da is a hyper-realistic humanoid robot, endowed with the artificial intelligence of an artist. She draws what she sees, but will never create the same work twice. Ai-Da exhibited her first works in Oxford, in a gallery owned by her creator, Aidan Meller, and she sold them all! 28 pieces were sold for a grand total of 1 million pounds. Enough to continue this research and allow Ai-Da to carry on painting and sculpting. For the moment, human aid is still necessary for her to add colour and volume.

Sport

Useful running

The new green sport from Sweden, plogging is an amalgamation of plocka upp (“pick up” in Swedish) and jogging. It consists of running — equipped with gloves and a rubbish bag — while collecting litter along your route. The activity has become popular in France thanks to Nicolas Lemonnier, an osteopath from Nantes.

His charity Run Eco Team has enjoyed great success, with citizen relays taking place across the world... and also thanks to an unexpected boost from Mark Zuckerberg, who spotted the charity on Facebook. This new activity has also won over water sports enthusiasts, who now organise competitions to remove all manner of rubbish from the water using magnets and ropes.

Event

The new Samaritaine

After being closed for more than fifteen years, the new Samaritaine will finally reopen its doors in 2021! Five years of work will have been necessary to complete this extraordinary project, under the leadership of the Japanese agency Sanaa and its architects Kazuyo Sejima and Ryūe Nishizawa. This 70,000 m2 space in the heart of Paris is arranged in four hubs and the refurbished facilities include a shop, restaurants, social housing, offices and a nursery.

The biggest challenge was to preserve its classic feel while creating something more contemporary. On the Seine-facing side of the site, the art deco building has been completely renovated and will house a prestigious hotel. On the side facing rue de Rivoli, the contemporary facade of undulating glass is a rediscovery of the signature of Louvre-Lens designers: purity, simplicity, luminosity.

Word

Eco-anxiety

Someone who suffers “eco-anxiety” is someone whose ecological awareness has been affected by such psychic and existential distress that they have decided to change their lifestyle.

The “eco-anxious” succeed in overcoming their anxiety by taking action, and by optimistically committing to a better world. They place the ecological transition at the heart of their existence and align their way of life to their eco-convictions.

Virtual culture

Will it soon be a part of everyday life?

The containment measures imposed by the COVID-19 health crisis have shone a spotlight on new ways of experiencing culture, in particular the possibility of exploring exhibitions virtually. Google Arts & Culture has been one of the most important players in this new trend, proposing several events such as “Faces of Frida”, a retrospective of the Mexican artist Frida Kahlo, thanks to the contributions of 33 museums and art centers from all around the world.

Technology

Increased recruitment

Launched by HireVue, a company in the United States, the use of artificial intelligence for screening interviews is becoming widespread in Europe. Applicants are invited to answer questions facing the camera. The videos are screened by an algorithm, which analyses candidates’ vocabulary, the tone and rhythm of their voice, response times and facial expressions.

The aim is to save time and increase objectivity, finding the best candidates for a specific position in a given company. The recruiter can thus focus on the most rewarding part of recruitment: the relationship with the finalists.

The coalition

Multinationals Commit to Biodiversity

“Cause systemic change.” This is the mission statement of One Planet Business for Biodiversity (OP2B), a unique alliance of 19 companies aiming to promote biodiversity. This is an alliance of giants (including Nestlé, Kellogg’s, Google and L’Oréal), with a combined annual turnover of nearly 500 billion dollars. Beyond a simple declaration of intent, OP2B is committed to proposing solutions with measurable objectives and benchmarks. Actions are focused around three pillars: deploying sustainable and regenerative farming practices, improving cultivated biodiversity, eradicating deforestation and preserving natural ecosystems.

The object

The regriferator reinvented

Two small taps on the glass door of this refrigerator and it reveals its interior, removing the need to open the door. This seemingly small innovation has a big impact, reducing cold air losses by more than 40%. And that’s not all! LG’s InstaView Door-in-Door connected refrigerator also makes slow-melting ice cubes. Prolong the pleasure of sipping a cool drink on a hot day, without it becoming too diluted.