Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Trending now #1

The phenomenon

Zoom towns: the new destination for american teleworkers

Aspen, Kingston, The Hamptons… before the health crisis they were places you just visited for the weekend or a holiday. With the proliferation of remote working, many American employees are now deciding to settle down here. It is certainly a challenge for New York or Philadelphia to compete with this new breed of ‘zoom towns’, whose proximity to nature is considered more and more attractive to city dwellers. And the consequences of this exodus? House prices are rising in pleasant towns and cities with lower levels of urbanisation: the Lake Tahoe region in the Sierra Nevada recorded a 50% jump compared to spring 2019 while urban areas saw their rents decrease: by 31% for San Francisco, for example. According to the housing site Zillow, 2 million tenants plan to buy in a zoom town.

The object

Gandhi's glasses sold for £260,000

A pair of round glasses with a golden frame that belonged to the famous icon of the Indian independence movement was valued at £260,000, East Bristol Auctions auction house stated. Their previous owner never imagined that they would be in receipt of such a sum just by putting the old glasses that had been lying forgotten at the bottom of a drawer of the family residence in the letterbox of the auction house. “If they’re not worth anything, just get rid of them,” he said to the auctioneer when he called him back. An investigation found the glasses, estimated at between £10,000 and £15,000, were given to the seller’s uncle by Mahatma Gandhi in the 1920s. It is likely that he gave him this gift to thank him for a good deed.

The course

A Dance lesson in three EASY steps

Everyone on their toes! The House of Dior is offering an introduction to classical dance, thanks to three free classes that are available on its YouTube channel and that are open to all. At the helm, two star dancers and a choreographer-dancer duo teach the five basic positions, but also include a choreography workshop with directed improvisation. This is an opportunity to reminisce about the haute couture house’s historic links with dance: Christian Dior worked with Roland Petit on Treize Danses (photo) as early as 1947 and Maria Grazia Chiuri, the brand’s artistic director, designed the costumes for the Nuit Blanche ballet, choreographed by Sébastien Bertaud, for the Rome Opera in 2019.

Packaging

Paper packaging for wine and champagnes

While Ruinart packages its wines in a natural wood-fibre case, the British company Frugalpac, has created Frugal, a wine bottle made of recycled cardboard, weighing five times less than a glass bottle, and with a carbon footprint six times smaller. Ruinart packaging like the Frugal bottle — which has a thin plastic lining — is fully recyclable, making them both part of a sustainable sector. And all this without sacrificing style: a second case is moulded to the shape of a bottle for the French champagne house. And for the specialist in sustainable packaging, a bottle whose surface can be printed all over.

The architectural project

The whale, where whales meet between sea and mountain

300 kilometres north of the Arctic Circle, on the Norwegian island of Andøya, the small town of Andenes is one of the world’s best places for whale watching. This is where The Whale, a sumptuous and monumental project by Danish architect Dorte Mandrup, dedicated to cetaceans and the preservation of marine life, is being built. The building — a curved concrete shell covered with natural stone from the region — blends completely into the landscape, like a whale just peaking out of the water, trying to stay unobserved... Inside, a large exhibition space, open to the mountain and the sea, will honour marine mammals and tell the story of their relationship with man through art and science. Entry into the belly of the whale is planned for 2022.

The revival

The GRAND return of the drive-in

A world in lockdown has brought new life to the drive-in. In the United States, Iran, South Korea and Germany, existing drive-ins were full from the very start of the lock-down, while pop-up venues sprung up everywhere. It doesn’t matter if everyone is in their car, the presence of other people, even ‘keeping their distance’, is far more immediate than when everyone is hidden behind their own screen. The success of the drive-in was not confined to cinema. In France, nearly 500 attended mass from the car park of the Châlons-en-Champagne exhibition hall. In London, the National Opera launched Drive & Live in September, a series of open-air operas to watch and listen to from your car or bicycle.

Health innovation

A treatment to finally turn down tinnitus

It may soon be the end of the nightmare for 1 in 10 adults in France. Scientists have developed a solution for reducing tinnitus, the sometimes very annoying, phantom noises that manifest themselves as whistling, buzzing or crackling in one or both ears. The solution, designed by the Irish-German company Neuromod Devices and called Lenire, consists of a device that simultaneously stimulates both the hearing system and the tongue through the simultaneous emission of sounds and small painless electrical impulses. The results of a double clinical trial are encouraging: 66.5% of patients who followed the treatment protocol faithfully experienced a decrease in symptoms over the year following the trial. Finally something to give hope to people who suffer from this often debilitating disorder that until now has never had a truly effective therapy.

R&D

The vertical farm: reinventing agriculture

Specialising in vertical agriculture in living soil, Futura Gaïa is setting up a pilot farm in Tarascon. It will test the growing system already developed in its Research and Development laboratory in Rodihan, near Nîmes, but on a larger scale. Large stackable cylinders, equipped with sensors, give each plant the right amount of water, light and natural fertiliser. The system, which is economical with natural resources, does not use pesticides and guarantees constant production volumes, whatever the climate... These are all strengths that Futura Gaïa intends to use over the long term, by being able to offer a turnkey farm solution, including both the structure, the technology and the business model, ‘ready to grow’.