Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

The application

Finding lost dogs

In the United States, nearly 10 million dogs are lost each year. Faced with this situation, the dog food brand Iams has come up with a novel solution. The NoseID is an application that lets you to find your dog... using just the tip of its snout! Very much like a fingerprint, every dog’s nose is di!erent. Each owner simply creates a profile for their dog in the application, fills in some information (name, breed, coat...) and then scans their dog’s nose. If the dog gets lost and someone scans its nose, the dog can be matched and returned to its owner. The application, which is still in its infancy, is currently being tested in Nashville. If successful, the service is likely to be rolled out in other cities.

The good deed

Become a sponsor of a coral and help restore the reefs

We are seeing more and more sponsorship initiatives that hold out the hope of a more sustainable world. You can now adopt a coral as your personal contribution to reinstating the coral reefs that provide the home for 25% of marine biodiversity and whose existence is now under very real threat. Coral Guardian offers to “look after” a coral for €30. The lucky sponsor receives an adoption certificate with a photo, GPS location and the name of the team member who will transplant his or her coral. For its pilot project off Hatamin, Indonesia, the French association has transplanted 40,000 corals in four years, which has increased the number of fish by 30 times and created 30 jobs.

The place

An infinite library

The Chinese bookstore chain Zhongshuge is setting out to encourage people to pick up books once more by offering them in a truly sumptuous setting. This challenge to help us rediscover our inner bookworm has been brilliantly met by the young architect Li Xiang and her company X+Living, who has designed the interiors of the new bookshops. The latest one has just opened in Taiyuan, 200 kilometres from Beijing, and covers 4,600m2. Zhongshuge has joined forces with Fab Cinema to offer a unique experience combining a taste of reading with the pleasure of entertainment. Very representative of Li Xiang’s design aesthetic, a multitude of mirrors play with volumes, enlarging the space and giving the illusion that one is surrounded by shelves stretching off into infinity. A vertiginous experience and a meditation on knowledge in its limitless diversity.

The Startup

French entrepreneurs have been designing a 100% natural urban lighting system

“In France, we may not have oil but we do have ideas.” This slogan from the 1970s neatly sums up the ethos of the French startup Glowee, which is working on bioluminescence: the production and emission of light by living organisms such as fireflies and glow worms but also around 80% of marine organisms in general. In order to promote the use of low environmental impact urban lighting, the company is developing a raw material made from natural micro-organisms that can simply be cultivated ad infinitum. And they have now signed their first partnership agreement with the town of Rambouillet which will serve as a testing ground for this “brilliant” idea!

The study

Our brain prefers adding to subtracting

According to a study published in the journal Nature, when faced with a certain problem or difficulty, our brains tend to add up rather than take away, regardless of whether or not it is the most rational or aesthetic solution. And this also applies to restoring symmetry as well as to adjusting a sense of balance or improving a certain text. Is it because additive ideas come to mind faster or because our subconscious has associated a positive character with the “+” sign and a negative character  with the “-” sign? In any case, this cognitive bias makes it easier to understand overloaded schedules, the multiplication of functions or the seemingly limitless drive to exploit natural resources.

The discovery

The suture that detects infections

With a little beetroot juice (and a lot of thought!), Dasia Taylor may have found a simple and inexpensive way to control scars and detect infection. The American high school student invented a suture impregnated with beetroot juice that turns from bright red when the skin is healthy (pH of about 5) to dark purple when it becomes infected (pH of 9). The African-American teenager was guided by a concern for fairness, aware of the inequalities in the risk of post-operative infection between people living in Africa and the United States. Encouraged by the many awards she has received, Dasia Taylor is continuing her research into improving her infection-detecting suture, including exploring the antibacterial properties of beetroot.

The sport

Surfing among the glaciers in the Lofoten Islands

Surfing in winter has some disadvantages, notably the temperature of the air and water, but also many advantages, such as being alone in experiencing the vastness of nature. Fortunately, surfing in the Lofoten Islands minimises the former and maximises the latter. On the one hand, the water is at a positively balmy 5°C in February, which is now more bearable due to the technical progress in equipment, although still requires a certain inner fortitude, and on the other hand, the waves are truly impressive, illuminated by the ethereal glow of the Northern Lights. This show can certainly be admired in isolation, in all its glorious splendour, given that tourists are few and far between on this remote Norwegian archipelago. As for the inhabitants, there are just 18 of them in Unstad, the most famous surf spot on the islands.

The object

The chair that converts into a work of art (and vice versa)

Hamari is a Finnish company that specialises in creating chairs for auditoriums, theatres, cinemas and concert halls. Its recent collaboration with designer Philip Kronqvist set out to develop an art project that is rather more striking than the chairs it usually produces. Together they have designed an object that is both an armchair and a work of art, paying tribute to Piet Mondrian. Inspired by the famous Composition with Red Blue and Yellow, it looks like the painting when not in use and transforms when one is seated. Certainly a creation that we would love to see in theatres and museums!

The prize

Three emerging artists win the acclaim of KLEINWORT HAMBROS

Created in 2019, the Kleinwort Hambros Emerging Artist Prize is awarded annually to a particularly prolific UK-based young talent from the world of contemporary art. In view of the weakened state of the cultural sector due to the current health crisis, this year it was awarded to three finalists, selected from 15 applicants. Shawanda Corbett, Ayo Akingbade and Olu Ogunnaike, respectively a ceramist, a film director and a visual artist, were praised for the originality and clarity of their work by a jury of prestigious figures from the British art scene. A great opportunity to be cast in the spotlight!