Private clients Financial intermediaries

Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

The timber industry and MyTree

MyTree is a small company which puts online tree planting projects. Focus on this partner of SGPB and on the importance of the timber industry for preserving our environment.

A tree planted every 10,000 euros subscribed!  This is Societe Generale Private Banking's (SGPB) new positive and sustainable structured products programme, which is in addition to the charity programme and the positive impact finance programme.

How does it work and why trees? When subscribing to a dedicated structured product, Societe Generale Private Banking's investor clients are offered the opportunity to include their product in the "Let's Plant a Tree" programme. At no additional cost to them, and for every 10,000 euros of subscription, Societe Generale Private Banking finances the purchase of a tree.  We have chosen the MyTree start-up as our partner, a small company the aim of which is to generate social and environmental benefits.  MyTree puts online tree planting projects, generally led by NGOs or forestry organisations, rigorously selected and mostly located in France. For this first collaboration, with the help of MyTree, we have selected two programs carried by the ONF ("Office National des Forêts - National Forestry Office) aiming at restoring two damaged state forests, one in Montmorency in the Paris region and the other in Secondigny (Deux Sèvres department). The trees, including oaks, will be planted at the end of Autumn and in Winter 2020, the most propitious season. This programme is an opportunity to look back on all the benefits that trees offer us, especially in terms of the environment.

During their growth and through photosynthesis, trees capture CO2 from the atmosphere and produce oxygen. By sequestering annually between 20% and 30% of global carbon emissions, forest ecosystems are true carbon sinks.  Forests therefore play a central role in climate regulation and are, in fact, a major element in the fight against global warming.  It is generally estimated that a tree absorbs between 10 kg and 40 kg of CO2 per year depending on the species and longevity of the tree, and also on the nature of the soil.  An estimate included in the United Nations Framework Convention on Climate Change (UNFCCC) sets the absorption capacity of a tree at 10 kg of CO2 per year.  It will take eighteen trees to absorb the emissions of a single Paris/Marseille car journey over one year.

It is therefore up to us to take care of these natural carbon sinks that are forests and this is the contribution that SGPB wanted to make with the "Let's Plant a Tree" programme.  Because if they are not properly maintained and exploited, forests can be sources of greenhouse gas emissions in their turn. Trees are fragile and like all living things...  they die one day.  Its decomposition in the soil then releases CO2 into the air. Moreover, forests (particularly through the degradation of fallen leaves and under certain conditions) are potential sources of methane, a gas with a global warming potential nearly thirty times greater than CO2.

Exploiting wood and reusing it rather than letting it decompose enables the CO2 stored during the growth of trees to be conserved. For example, wood can be chosen for construction or landscaping products, which has the advantage of being more energy efficient than other materials: at the time of its manufacture and in terms of thermal insulation performance, wood is fifteen times more efficient than concrete. Saving energy means reducing CO2 emissions even further.  Moreover, at the end of its life, construction wood can be recycled once again or reused as an energy source (to power boilers, for example). In this context, saying yes to wood means saying no to CO2 to combat the greenhouse effect every day!

 

Claire Douchy Head of Corporate Commitments and Responsible Projects Societe Generale Private Banking France