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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email: direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Space: the final frontier

Tianwen-1 on February 10, Al Amal, "hope" in Arabic, on February 14 and Perseverance on February 18. The month of February saw the almost simultaneous arrival of several probes in orbit and on Mars. The first, sent by China, will study the atmosphere and the topography of the red planet; the second, from the United Arab Emirates, will focus on its climate and weather; and the third, sent by NASA, will search for traces of past life on Mars.

The space race was originally the sole preserve of the Cold War superpowers, as the US and Soviet Union vied to put the first man in orbit or on the Moon. It was a way of demonstrating technological prowess and financial firepower, given the vast sums involved. In recent decades however, more and more countries have developed space programmes. We have identified 76, of which 14 have full launch capabilities. According to the OECD, public-sector investment has increased from $52bn in 2008 to $79bn in 2019 and there are now 82 countries with satellites in orbit.

Public sector investment in space took a new turn in 2018 when the Trump Administration announced plans to set up a new branch of US armed forces, the Space Command. As has often been the case with new defence projects, this initiative looks sure to spark investment in new, innovative technologies. Many of these will have peaceful, commercial applications – the Global Positioning System launched by the US Defense Department in the 1970s now powers a host of smartphone apps.

As technology has advanced, costs have declined, putting rocket launch capabilities within reach of the private sector. A few decades ago, launch rockets were expendable while only the Space Shuttle could be used again. Now, reusable rockets can handle multiple launches, greatly reducing costs. The private sector is also developing aeroplane-borne rocket launchers capable of cheaply delivering satellites into low earth orbit.

Indeed, the private sector is now muscling in on some public-sector projects. In May 2020, for example, SpaceX allowed the US to send astronauts to the International Space Station without going through Roscosmos for the first time since the shuttles were retired in 2011. This innovation has allowed NASA to make a nice saving - each shuttle seat cost $170M, Soyuz charges $90M per head while SpaceX is sending astronauts to the ISS for $55M each.

Private sector investment in space is driving innovation in many areas, from communications (the satellite Internet that SpaceX's Starlink constellation will enable) to tourism (via the personal spaceflight that Blue Origin or Virgin Galactic want to offer). The indirect effects of the investments made will benefit a very wide variety of sectors. The OECD notes that significant funds are being spent on environmental projects - for example, sustainable food production is increasingly relying on satellite imagery and geolocation for detailed forecasting, yield enhancement and productivity improvements.

Commercial space activities have grown exponentially in recent years – their revenues are now almost four times larger than public-sector expenditure. According to the Space Foundation, commercial space revenue rose 78% over the past 10 years to $350 billion today, and this growth is expected to accelerate over the next few years - we estimate that commercial space businesses will have revenues in excess of $1 trillion by 2030.

However, space revenues remain modest in global terms – the market capitalisations of US tech giants Apple, Microsoft, Amazon and Alphabet each topped $1 trillion in recent months. And history is littered with examples of failed investments, such as the satellite companies which were launched in the 1990s. Moreover, it is a highly risky field, as shown by the numerous accidents that have marked the history of the conquest of space. Nevertheless, the diversity of applications and business opportunities, the technological advances and cost reductions make us confident in the long-term prospects of this sector.

Space investment has achieved lift-off thanks to rapid technological progress in satellites and rockets and the proliferation of start-up entrants which have disrupted the industry. Diversified exposure across emerging and more established players in this industry should open up a new frontier for long-term investment.

GENERAL WARNING:

Societe Generale Private Banking is the business line of the Societe Generale Group operating through its headquarters within Societe Generale S.A. and its network of [departments or separate legal entities (branches or subsidiaries)] located in the territories mentioned below, acting under the brand names "Societe Generale Private Banking", and "Kleinwort Hambros" and distributors of the present document.

This document is of an advertising nature and has no contractual value. Its content is not intended to provide an investment service, nor does it constitute investment advice or a personalised recommendation on a financial product, nor insurance advice or a personalised recommendation, nor a solicitation of any kind, nor legal, accounting or tax advice from any entity under the authority of Société Générale Private Banking.

The information contained herein is provided for information purposes only, is subject to change without notice, and is intended to provide information that may be useful in making a decision. The information on past performance that may be reproduced in no way guarantees future performance. Before subscribing to any investment service, financial product or insurance product, the potential investor (i) must read all the information contained in the detailed documentation of the service or product under consideration (prospectus, regulations, articles of association, key investor information document, term sheet, information notice, contractual terms and conditions, etc.), in particular those relating to the associated risks; and (ii) must consult his or her legal and tax advisors to assess the legal consequences and tax treatment of the product or service under consideration. The investor's private banker is also available to provide further information, to determine with the investor whether he or she is eligible for the product or service under consideration, which may be subject to conditions, and whether it meets the investor's needs. Consequently, no entity under the responsibility of Société Générale Private Banking can be held liable for any decision taken by an investor solely on the basis of the information contained in this document.

This document is confidential, intended exclusively for the person consulting it, and may not be communicated or brought to the attention of third parties, nor may it be reproduced in whole or in part, without the prior written consent of the Societe Generale Private Banking entity concerned.

 

SPECIFIC WARNINGS BY JURISDICTION France:

Unless expressly stated otherwise, this document is published and distributed by Société Générale, a French bank authorised and supervised by the Autorité de Contrôle Prudentiel et de Résolution, located at 4, place de Budapest, CS 92459, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank ("ECB") and registered with the ORIAS as an insurance intermediary under the number 07 022 R.C.S. Paris. Further details are available on request or at www.privatebanking.societegenerale.com.

Luxembourg: This document is distributed in Luxembourg by Société Générale Luxembourg, a société anonyme registered with the Luxembourg Trade and Companies Register under number B 6061 and a credit institution authorised and regulated by the Commission de Surveillance du Secteur Financier ("CSSF"), under the prudential supervision of the European Central Bank ("ECB"), and having its registered office at 11, avenue Emile Reuter - L 2420 Luxembourg Further details are available on request or at www.societegenerale.lu. No investment decision of any kind should be taken on the basis of this document alone. Société Générale Luxembourg accepts no responsibility for the accuracy or otherwise of the information contained in this document. Societe Generale Luxembourg accepts no responsibility for any actions taken by the recipient of this document solely on the basis of this document, and Societe Generale Luxembourg does not represent itself as providing any advice, in particular with respect to investment services. The opinions, views and forecasts expressed in this document (including its annexes) reflect the personal views of the author(s) and do not reflect the views of any other person or Société Générale Luxembourg, unless otherwise stated. This document has been prepared by Société Générale. The CSSF has not carried out any analysis, verification or control on the content of this document.

Monaco: This document is distributed in Monaco by Société Générale Private Banking (Monaco) S.A.M., located at 11 avenue de Grande Bretagne, 98000 Monaco, Principality of Monaco, regulated by the Autorité de Contrôle Prudentiel et de Résolution and the Commission de Contrôle des Activités Financières. Financial products marketed in Monaco may be reserved for qualified investors in accordance with the provisions of Law n & 1.339 of 07/09/2007 and Sovereign Order n.1.285 of 10/09/2007. Further details are available on request or on www.privatebanking.societegenerale.com.

Switzerland: This document is distributed in Switzerland by SOCIETE GENERALE Private Banking (Suisse) SA ("SGPBS"), whose registered office is at rue du Rhône 8, CH-1204 Geneva. SGPBS is a bank authorised by the Swiss Financial Market Supervisory Authority ("FINMA"). Collective investments and structured products may only be offered in accordance with the Swiss Federal Act on Collective Investment Schemes (Collective Investment Schemes Act, CISA) of 23 June 2006 and the Guidelines of the Swiss Bankers Association (SBA) on Information for Investors in Structured Products. Further details are available on request from SGPBS or at www.privatebanking.societegenerale.com.

This document is distributed by the following entities of the Kleinwort Hambros Group under the name Kleinwort Hambros:

United Kingdom: SG Kleinwort Hambros Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The company's registration number is 119250, it is registered in England and Wales under number 964058 and its registered office is at 5th Floor, 8 St. James's Square, London SW1Y 400.If you no longer wish to receive this document, please contact your private banker or contact us on +44 (0) 207 597 3000. Telephone calls may be recorded or monitored.

Channel Islands: SG Kleinwort Hambros Bank (CI) Limited is regulated by the Jersey Financial Services Commission ("JFSC") for banking, investment, money services and fund services activities. The company is incorporated in Jersey under number 2693, and its registered office is at PO Box 78, SG Hambros House, 18 Esplanade, St Helier, Jersey JE4 8PR. SG Kleinwort Hambros Bank (CI) Limited - Guernsey Branch is also regulated by the Guernsey Financial Services Commission ("GFSC") for banking, investment and money services. Its address is PO Box 6, Hambros House, St Julian's Avenue, St Peter Port, Guernsey, GY1 3AE. The company (including the branch) is also authorised and regulated by the UK Financial Conduct Authority ("FCA") in respect of regulated mortgage transactions in the UK. This document has not been authorised or reviewed by the JFSC, GFSC or FCA.

Gibraltar: SG Kleinwort Hambros Bank (Gibraltar) Limited is authorised and regulated by the Gibraltar Financial Services Commission for its banking, investment and insurance mediation business. The company is registered in Gibraltar under number 01294 and its registered office is at Hambros House, 32 Line Wall Road, Gibraltar. Kleinwort Hambros is part of the Societe Generale Private Banking business line dedicated to private banking of the Societe Generale Group. Societe Generale is a French bank authorised in France by the Autorité de Contrôle Prudentiel et de Résolution, located at 4, place de Budapest, CS 92459, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank (ECB). It is also authorised by the Prudential Regulation Authority and supervised by the Financial Conduct Authority and the Prudential Regulation Authority. Further information on SGPB Hambros Group, including additional legal and regulatory information, is available at www.kleinworthambros.com