Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

SG 29 Haussmann expands its range of SRI labelled funds

3 new historical strategies labelled

SG 29 Haussmann, the private client asset management company of Societe Generale Private Banking France, has been awarded the SRI label by the French government for three of its historical strategies.

Expansion of the SRI (Socially Responsible Investment) funds range

After obtaining an initial label for its fund "29 Haussmann Sélection Europe" in November 2019, SG 29 Haussmann is expanding its range of SRI solutions by labelling three more of its funds, "29 Haussmann Euro Rendement", "29 Haussmann Equilibre" and "29 Haussmann Sélection Monde". These new labels bring the management company's SRI assets under management to 2.4 billion, or 30% of assets under management (at end-November 2020). The French government's SRI label was launched by the Ministry of Economy and Finance in August 2016. It is the result of a strict labelling process conducted by two independent organisations (Afnor Certification and EY France)(1). It aims to offer investors greater visibility on SRI products, while ensuring that their management is based on solid methodologies with a strong requirement for transparency and quality information. It distinguishes "investments that aim to reconcile economic performance with social and environmental impact by financing companies and public entities that contribute to sustainable development, regardless of their sector of activity"(2).

Conviction-based asset management, committed to sustainable and responsible finance

"All of our labelled funds have a patrimonial character associated with conviction-based management. The integration of extra-financial criteria into the process is an integral part of our investment decisions. It takes into account numerous ESG (Environmental, Social and Governance) criteria that enable us to make informed stock choices in the same way as traditional financial criteria" says Guillaume de Martel, Executive Chairman of SG 29 Haussmann.

"This is an important step that allows us to reaffirm our commitment to support our clients in their sustainable investment approach and to accelerate our transition towards more responsible finance" adds Mathieu Vedrenne, Head of Societe Generale Private Banking France.

In the summer of 2020, SG 29 Haussmann confirmed this commitment by signing the United Nations Principles for Responsible Investment (UN PRI). The UN PRI is the world's most important responsible investment initiative. Their objective is to encourage the international network of signatory investors to integrate ESG factors into their investment and ownership decisions.

By expanding its range of SRI-labelled funds, SG 29 Haussmann is continuing along this path and taking a major step forward in our ambition to be a private bank with a positive impact.

To find out more about SRI labels, see our article "SRI-labelled investment solutions: how to find your way around?" And to learn more about SRI, check out our series of podcasts on 'Understanding Responsible Investment', available on our website and live on Spotify and Apple Podcasts.

 


(1)For more information on the SRI label, go to www.lelabelisr.fr.

(2)www.lelabelisr.fr

Would you like to discuss this subject further with us?

This document is not intended to be a contract, but for advertising purposes only. Its content is not intended to provide investment advice on the financial products or the management service under mandate presented herein, nor any other investment service. The information contained herein is provided for information purposes only and is intended to provide the reader with information that may be useful in making a decision. It does not in any way constitute personalised recommendations.The reader may not derive either an investment recommendation or legal, accounting or tax advice from it. The information on past performance, if any, does not guarantee future performance.

This document has been prepared on the basis of sources that SG 29 Haussmann and Société Générale Private Banking consider reliable and accurate at the time of its production. All information mentioned in this document is subject to change without notice. SG 29 Haussmann and Societe Generale Private Banking cannot be held liable for any decision taken by an investor on the basis of this information.

Before subscribing to any investment service or financial product, the potential investor must read all the information contained in the detailed documentation of the service or product under consideration (prospectus, regulations, document entitled "key information for the investor", Term sheet, contractual terms and conditions of the investment service), and more particularly those relating to the risks associated with this service or product. The prospectus and the DICI of the fund are available on request from SG 29 Haussmann or Société Générale Private Banking.

The DICI is also available on the website sg29haussmann.societegenerale.fr and on the AMF website (www.amf-france.org).

The potential investor acting alone must ensure that the financial product or investment service is compatible with his financial situation, investment objectives, knowledge, experience in financial instruments and his ability to withstand losses.

Societe Generale is a French bank authorised and supervised by the Autorité de Contrôle Prudentiel et de Résolution, located at 4 Place de Budapest, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank (ECB) and registered with the ORIAS as an insurance intermediary under number 07 022 493, orias.fr. Societe Generale is a French public limited company with capital of EUR 1,066,714,367.50, whose registered office is located at 29 boulevard Haussmann, 75009 Paris, and whose unique identification number is 552 120 222 R.C.S. Paris. SG 29 Haussmann is a portfolio management company approved by the Autorité des Marchés Financiers, under no. GP 06000029, Société par Actions Simplifiée, with a capital of EUR 2,000,000, having a unique identification number of 450 777 008 RCS Paris, whose registered office is located at 29 Boulevard Haussmann, 75009 Paris. Further details are available on sg29haussmann.societegenerale.fr.