Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

SRI-labelled investment solutions: how to find your way around?

"Sustainable", "responsible", "green"… Sustainable investment solutions are developing. But how to find your way around?

 

The content of this article presents solutions designed exclusively for SGPB France's clients.

 

"Sustainable", "responsible", "green"… Sustainable investment solutions are developing. But what do these terms really mean? To help investors see more clearly and invest with confidence in solutions with real transformative power, several European countries have developed standards and labels dedicated to socially responsible investments.

Overview of European Socially Responsible Investment (SRI) labels

Europe is particularly advanced in sustainable finance (investments that integrate, beyond financial criteria, extra-financial criteria based on the Environment, Social and Governance (ESG) pillars). It is even considering the creation of an Ecolabel for financial products. Among European countries, France is a leader in this field with two labels: the SRI label of the French State, carried by the Ministry of Economy and Finance, and the Green Fin label, dedicated to green finance, carried by the Ministry of Ecological Transition. In Belgium there is also the Towards Sustainability label, in Luxembourg the LuxFLAG label, in Germany the FNG-SIEGEL label, etc. The specifications of these labels are demanding and often audited by an independent third party, allowing investors to choose quality products with confidence.

The United Nations Principles for Responsible Investment: promoting Responsible Investment

Financial institutions that manage their clients' assets, through funds or mandates, can sign the United Nations Principles of Responsible Investment, commonly known as the UN PRI. The UN PRI were first specified in 2005 and are not a label, but are used to establish a rating of responsible investors. The signatories commit themselves to strengthen their fiduciary responsibility through several actions:

  • integrating ESG issues into their decision-making and investment analysis processes;

  • being active shareholders on ESG issues vis-à-vis the companies in which they invest and by asking them for more transparency on these issues;

  • encourage the adoption of responsible investment and cooperate on these issues;

  • report on progress made in the field of responsible investment.

SRI labels granted to three new Societe Generale Private Banking France investment solutions

Societe Generale Private Banking offers a wide range of sustainable investment solutions.  Among these solutions, three emblematic collective funds of our asset management company SG29 Haussmann, a signatory of the UN PRI, have just been awarded the SRI Label by the French government: 29 Haussmann Sélection Monde (fund invested in global equities), 29 Haussmann Euro Rendement (prudent profile asset management fund), and 29 Haussmann Equilibre (balanced profile asset management fund). In November 2019, the 29 Haussmann Sélection Europe fund, one of SG 29 Haussmann's flagship equity funds, had already obtained this SRI Label.

These new labels mark an important step forward for SG 29 Haussmann, since they increase the share of assets managed by the company adopting an SRI management approach to more than a third. This allows us to reaffirm our desire to accompany our French clients towards greater sustainability and to accelerate our transition towards more responsible finance.

The labeling of a fund adopting an SRI approach is structuring both in terms of management philosophy and value analysis.  For all the funds with the French SRI Label, SG29 Haussmann's investment decisions are based on a 360"approach, combining both fundamental and extra-financial analysis of companies by taking ESG criteria into account. We believe that this is an essential step in acting in the interest of our clients in a transparent and rigorous manner.

To help you get a better understanding of SRI, we invite you to listen to our series of podcasts "Understanding Responsible Investment" (link), available on Sportify and Apple Podcasts. And to test your knowledge and determine your preferences in terms of responsible investment, we invite you to take the "My Sustainable Future" test, the results of which you can share with your private banker, if you wish.

Would you like to discuss this subject further with us?

This article, of an advertising nature, has no contractual value. Its content is not intended to provide an investment service, it does not constitute investment advice or a personalised recommendation on a financial product, nor does it constitute personalised insurance advice or recommendation, nor a solicitation of any kind, nor legal, accounting or tax advice from Société Générale Private Banking France.

Societe Generale Private Banking France undertakes neither to update nor to modify this publication, which may become obsolete after it has been delivered.

Before subscribing to any investment service, financial product or insurance product, the potential investor (i) must read all the information contained in the detailed documentation of the service or product under consideration (prospectus, regulations, articles of association, document entitled "key information for the investor", term sheet, information notice, contractual terms and conditions, etc.), in particular that relating to the associated risks; and (ii) must consult its legal and tax advisers to assess the legal consequences and tax treatment of the product or service under consideration. It is recalled that the subscription of an investment service, a financial product or an insurance product may have tax consequences and Société Générale Private Banking France does not provide tax advice. Its advisor is also available to provide further information, to determine with the client whether he or she is eligible for the envisaged product or service, which may be subject to conditions, and whether it meets his or her needs. Consequently, Société Générale Private Banking France cannot under any circumstances be held liable for any decision taken by an investor based solely on the information contained in this document.

In the event that this document is consulted by a non-French tax resident, it will be his or her responsibility to ensure, with his or her legal and tax advisers, that he or she complies with the legal and regulatory provisions of the jurisdiction concerned. This publication is in no way intended for distribution in the United States, neither to a U.S. tax resident, nor to any person or jurisdiction for which such distribution would be restricted or illegal.

This document is confidential, intended exclusively for the person to whom it is given, and may not be communicated or made known to third parties, nor reproduced in whole or in part, without the prior written consent of Societe Generale Private Banking France.

Société Générale Group maintains an effective administrative organisation that takes all necessary measures to identify, control and manage conflicts of interest. To this end, Societe Generale Private Banking France has implemented a policy to manage and prevent conflicts of interest. For further details, Societe Generale Private Banking France customers may refer to the policy on the management of conflicts of interest, which is available on request from their advisor.

Societe Generale Private Banking France has also set up a policy for handling complaints made by its customers, which is available on request from their advisor or on the Societe Generale Private Banking France website.

This document is issued by Société Générale, a French bank authorised and supervised by the Autorité de Contrôle Prudentiel et de Résolution, located at 4 Place de Budapest, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank ("ECB") and registered with the ORIAS as an insurance intermediary under number 07 022 493, orias.fr. Societe Generale is a French public limited company with capital of EUR 1,066,714,367.50 at August 1, 2019, whose registered office is located at 29 boulevard Haussmann, 75009 Paris, and whose unique identification number is 552 120 222 R.C.S. Paris. Further details are available upon request or on www.privatebanking.societegenerale.com/.

Claire Douchy Head of philanthropic and SRI offerings Societe Generale Private Banking