Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Reconciling investment and the fight against climate change

When we talk about climate, we obviously think about global warming. We now know from scientific sources that human activity is having an effect on the increase in greenhouse gas emissions, causing, among other things, a rise in the earth's surface temperature. The Paris agreements of 2015 set an ambition to limit the increase in temperature to 2°C, or even to move towards the objective of 1.5% compared to the pre-industrial era by 2100. What does this mean and how can I, as an investor, be an actor of change?

Let's go over a few things...

Co2 emissions are largely induced by the combustion of coal, oil and gas (fossil fuels), but also by deforestation and the production of cement or other industrial processes. When these sources are broken down by sector of activity, the breakdown is as follows (from the last reporting by the IPCC - Intergovernmental Panel on Climate Change):

Global greenhouse gas emissions by economic sector, 2010 - 50Gt CO2eq - Sources: IPCC (2014)

Let's move on to investments..

It is important to be aware that investing in a portfolio means investing - according to one's objectives and risk profile - in a set of emitters that have activities that have an impact on global warming. Let's be clear: any portfolio, any index, therefore has a contribution to global warming.

If one wants to contribute to the fight against global warming through one's investment choices, in addition to thinking about asset allocation according to one's objective and risk profile, one can ask oneself how the economic agents that one proposes to finance commit themselves to the climate.

There are several possible choices...

  • If one wishes to take advantage of the opportunities emerging in this sector of ecological transition and specifically support these sectors, one can favour investment solutions that follow this theme. Depending on your objectives and risk profile, you may, for example, choose equity funds with an environmental theme or bond funds specialising in green bonds(1).

  • If one prefers not to reduce one's investment thesis to a few sectors, but to remain well diversified across all sectors, one can look at SRI (Socially Responsible Investment) solutions whose sustainable objective will be the reduction of greenhouse gases. All major companies are now required to publish their carbon data. Some even commit themselves to reduce them significantly. Thus, with these data, the fund manager is able to monitor aggregate emissions at the level of the investment portfolio.

  • If you are able to absorb a capital loss on your investments, you can also invest in the non-listed sector in companies developing renewable energies, for example, or climate-related private equity funds.

Société Générale Private Banking is able to assist you with all its solutions, so don't hesitate to talk to your banker.

Société générale Private Banking est en mesure de vous accompagner sur toutes ses solutions n’hésitez pas à en parler à votre banquier.

 


(1)  Green bonds: A green bond is a bond issue that a company, international organisation or local authority launches on the financial markets to finance a project or activity with environmental benefits. Green bonds have been particularly popular since 2013 in France and around the world.

Would you like to discuss this subject further with us?

WARNING:

This document is of an advertising nature and has no contractual value. Its content is not intended to provide an investment service. It does not constitute investment advice or a personalised recommendation on a financial product, nor does it constitute personalised insurance advice or recommendation, nor does it constitute a solicitation of any kind, nor does it constitute legal, accounting or tax advice on the part of Société Générale Private Banking.

The information contained herein is provided for information purposes only, is subject to change without notice, and is intended to provide elements that may be useful for decision-making. The information on past performance that may be reproduced in no way guarantees future performance.

Before subscribing to any investment service, financial product or insurance product, the potential investor (i) must familiarise himself with all the information contained in the detailed documentation of the service or product under consideration (prospectus, regulations, articles of association, document entitled "key information for investors", term sheet, information memorandum, contractual terms and conditions, etc.), in particular that relating to the associated risks; and (ii) consult his legal and tax advisers to assess the legal consequences and tax treatment of the product or service under consideration. His private banker is also at his disposal to provide him with further information, to determine with him whether he is eligible for the envisaged product or service which may be subject to conditions, and whether it meets his needs. Consequently, no entity within Societe Generale Private Banking can be held liable for any decision taken by an investor based solely on the information contained in this document.

This document is confidential, intended exclusively for the person to whom it is given, and may not be communicated or made known to third parties, nor reproduced in whole or in part, without the prior written consent of Société Générale Private Banking. For further information, click here.

Claire Douchy Head of philanthropic and SRI offerings Societe Generale Private Banking