Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

  1. Societe Generale Private Banking
  2. Insights
  3. Protect the surviving spouse

Protect the surviving spouse

Interview with Wilfried Bensimhon about the protection of the surviving spouse (available only in French).

Protect the surviving spouse

Find out more:
23
Sep
2020
House Views - September 2020 - Treading carefully
Discover the monthly house views of our Investment Strategy team.
Economy
Discover the monthly house views of our Investment Strategy team.
House Views - September 2020 - Treading carefully
23
Sep
2020
Weekly Update - 3. 2. 1. Stop...!
US lawmakers have been locked in intense negotiations for months about the size and focus of a new recovery stimulus...
Economy
US lawmakers have been locked in intense negotiations for months about the size and focus of a new recovery stimulus bill. The original draft from the Democrat-controlled House of Representatives called for over $3,000 billion in new spending while the Republican-controlled Senate has been unwilling to go above $1,000 bn. Democrats are now aiming for around...
Weekly Update - 3. 2. 1. Stop...!
23
Sep
2020
Weekly Update - Maximum employment - the Fed's new objective
In late August every year, the Kansas branch of the Federal Reserve (Fed) organises a symposium in Jackson Hole,...
Economy
In late August every year, the Kansas branch of the Federal Reserve (Fed) organises a symposium in Jackson Hole, Wyoming, on economic and monetary policy. Such meetings often yield little of importance but this year’s virtual meeting heralded a seachange in Fed’s policy framework, announced by Chair Jerome Powell. What did he announce, and what does it mean...
Weekly Update - Maximum employment - the Fed's new objective
23
Sep
2020
Weekly Update - Reasons to be careful? Part 3
This week, some additional sources of volatility have crept into markets. In the US, attempts to pass a new fiscal...
Economy
This week, some additional sources of volatility have crept into markets. In the US, attempts to pass a new fiscal package appeared to have failed, while in Europe, trade negotiations between the UK and EU have taken a turn for the worse. Are the risks significant, and what might be their impact on the economy and markets?
Weekly Update - Reasons to be careful? Part 3
23
Sep
2020
Weekly Update - The Japanese Whale, or the Retail Shoal?
The US equity market has outperformed other major markets since the 2008-2009 recession and this year has seen another...
Economy
The US equity market has outperformed other major markets since the 2008-2009 recession and this year has seen another strong run despite the COVID-19 recession. Part of Wall Street’s attraction has been the emergence of a small number of megacap leaders in information technology and internet platforms. Since end-August, these stocks have seen a bout of sharp...
Weekly Update - The Japanese Whale, or the Retail Shoal?