Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Polar opposites

The intoxicating effects of space and freedom

Environments that hold out such promise have become rare indeed. 
But the Arctic and Antarctic are synonymous with open space. Vast expanses of immaculate ice floes, virgin lands bathed in light, sometimes diffuse and sometimes dazzlingly bright close to the poles. Even on board a comfortable, specially equipped ship, there is always an air of adventure surrounding polar travel – after all, it’s not every day you meet narwhals and killer whales! – not to mention a breathtakingly pure sense of freedom. But each pole has its own special character. 
At the North Pole, the ocean is covered with pack ice, the home territory of polar bears (the word ‘Arctic’ is derived from the Greek arktos for ‘bear’), and has been populated for millennia by the Inuit, with their distinct culture and way of life. At the South Pole lies a gigantic mountainous island capped with ice and inhabited mainly by penguins and scientists on research missions. Two geographical spaces with two equally rich and distinct histories.

Listen to the silence

After just a few hours of travel, be it by plane or boat, the silence becomes palpable. Total. Mysterious. Relentless. No more phone calls, no more e-mails. To begin with, you feel rather off-balance, but it’s not long at all before you realise just how lucky you are: in our hyper-connected world, isolation and calm are beyond precious. Here, there’s no option but to leave a daily life, that tends to suck us increasingly into a perpetual whirlpool of demands and expectations, far behind. Liberated and relaxed, you’re finally free to marvel at the spectacle: the beauty of the drifting ice in Disko Bay, the midnight sun reflecting off the white continent, the flight of an Arctic tern over Tasiilaq, the fleeting magic of a northern dawn... The polar journey is also an inner journey.

Back to basics

Here is one of the paradoxes of a voyage to the poles. It requires a significant level of logistics and resources to reach places where the complete lack of both is the normal state of affairs. And the experience takes the traveller back to basics. In the empty vastness of these great white deserts, every action has a meaning, from eating, sleeping and drinking to protecting yourself against the elements, thinking about the basics, sharing points of view, listening and simply enjoying the peace and quiet. Many travellers find that the poles have a healing effect, sometimes to the point of mystical or philosophical revelation. In this endless emptiness, we find ourselves. We test our limits, physically embrace the concept of survival and adjust our points of reference. We return to the essentials of what it is to be human.

 

Being part of the big picture

If there’s one issue that can’t be avoided or evaded when travelling to the Far North or Far South, it is this: as they marvel at the beauty of iridescent icebergs in shimmering light, polar travellers can only wonder whether they are one of the last lucky few to be seeing something destined to disappear. The journey to the poles is an appointment with the planet itself. Far to the south, hundreds of international scientists engaged in studying Antarctic ice are accumulating data on the effects of global warming. For the newcomer, the ‘light bulb’ moment often occurs in the extreme north through contact with Inuit populations who are having to adapt their way of life to deal with this “new normal”. When confronted with the real-life effects of climate change, many people return convinced of the necessity for action so that others can one day follow in their footsteps to experience the beauty of these regions for themselves.

Shoulder to shoulder with illustrious predecessors

Their names were Fridtjof Nansen, Ernest Shackleton and, of course, Roald Amundsen. The first discovered much of the Arctic aboard the expedition ship Fram, the memory of the second remains fresh as a result of the epic Endurance voyage to Antarctica, and the third pioneered Polar exploration before reaching the South Pole just ahead of the ill-fated Robert Falcon Scott expedition. Today’s name is Mike Horn (see our article). He also has an awesome record of solo and accompanied exploits at these extremities of the Earth. Each of these expeditions is a continuation of the previous one, with all that implies in terms of courage and lessons learned.
The resulting accumulation of experience inevitably comes to mind when travelling to either pole. It’s hard to avoid the feeling that you’re walking in the footsteps of these explorers, and tempting to think that you’ve entered their exclusive club on your return.

FROM TARA TO GREENLANDIA : Humanity and climate

“On returning from an expedition around the North Pole aboard Tara, I wanted to talk about the experience in a new way by focusing on the human issues involved”, says photographer and seasoned polar traveller Vincent Hilaire. And that was the genesis of the Greenlandia project (greenlandia.org), whose first mission in 2020 will focus on Scoresbysund Fjord, in Inuit territory, at 70° North latitude.
The purpose of this scientific, documentation and educational mission sponsored by French doctor, explorer and scientist Jean-Louis Étienne is to take time to listen, observe and document the everyday effects of climate change on the people who live in the extreme north. The central idea is to carry out this work in order to fill a gap in our knowledge, as Vincent Hilaire explains: “We know very little, or at least only unconnected pockets of information, about the effects of climate change on people”.

White and peaceful Antarctica

The white continent is also a land of peace. Now signed by 53 countries, the Antarctic Treaty of 1959 effectively states that all those territories south of the 60th parallel are reserved exclusively for scientific and non-military research. Antarctica, where the lowest temperature on Earth was recorded in July 1983 (-89.2°C), is home to some sixty scientific bases.