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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Philanthropy as a legacy: Interview with Sophie Lacoste-Dournel

An interview by Croisine Martin-Roland, expert in philanthropic support at Societe Generale Private Banking.

Granddaughter of tennis champion and entrepreneur René Lacoste, Sophie Lacoste-Dournel has inherited philanthropic values. A graduate of Oxford and the Université Paris-Dauphine, she joined the Board of Directors of Lacoste SA in 2004 and served until 2014. At the end of 2012, after the sale of the eponymous family company, she decided, with her brother Philippe, to embark on a new entrepreneurial adventure by buying the company Fusalp, which she co-chairs. In addition, she is a graduate of a national theater school, is an actress and has directed her company for ten years. She is currently President of the endowment(1) Porosus family dedicated to the emergence of young talent in the artistic and sports fields. She also sits on the board of directors of Compagnie Lebon. Croisine Martin-Roland, expert in philanthropic support at Societe Generale Private Banking, met this emblematic figure of the philanthropic world and asked her about her motivations.

Croisine Martin-Roland: Sophie, can you tell us about your family's philanthropic values?

Sophie Lacoste-Dournel: My grandparents were always ready to help others whenever they could. In the field of sports, my grandfather helped bring tennis players from all over the world to France, like Mansour Bahrami for example. During the Second World War, he employed a hundred foresters in his golf course in the Basque Country to cut down and replant trees in order to avoid the “STO” (“Service du Travail Obligatoire” - Compulsory Labor Service). It was to pay tribute to their involvement that we created the Lacoste corporate foundation in 2006, which works to integrate the less privileged through sport. These values of mutual aid and sharing have been passed on to the younger generations. My involvement in the service of others and in a project that I am passionate about is a driving force for me every day.

Croisine Martin-Roland: How did the idea of creating the Porosus endowment fund come about?

Sophie Lacoste-Dournel: In 2012, we sold the family business. We had to decide quickly how to use this heritage. We created our philanthropic vehicle before the sale of the Lacoste group. There were eight family members around the table, and in one afternoon we decided to allocate a significant portion of the shares we held to an endowment fund, Porosus, which would support the emergence of talent in the artistic and sports fields. Porosus is a great tool for family cohesion: we no longer have the family business, we now rely on the endowment fund as a place of living together and transmission of values from generation to generation.

Croisine Martin-Roland: How do you get the younger generation on board with philanthropic projects?

Sophie Lacoste-Dournel: Our endowment fund was created to be passed on to future generations. Thus, its capital is perennial, and we spend the fruits to finance our projects. We organize two seminars each year to involve the new generation (the oldest is 23), so that young people feel involved in the project. For example, this month we will visit the prize-winning musicians we support at the Conservatoire National Supérieur de Musique de Paris. They play the instruments we helped them acquire. The children are extremely proud of this! When they reach the age of majority, they join the board of directors, and can propose projects if they commit themselves to follow them on the ground. But even before that, their voice counts.

Croisine Martin-Roland: Can you tell us about a project supported by Porosus that is particularly close to your heart?

Sophie Lacoste-Dournel: I love the “Atelier des artistes en exil”, which Porosus has supported since its creation. It is a magnificent resource center for artists in exile in France, whatever their discipline. It reconnects them to their professional network. Porosus brings them aids to creation, and the meetings that we organize between the artists and the young people of the family are striking.

To learn more about Porosus, you can visit the dedicated website by clicking here(2).
 


(1) An endowment fund is a financing tool at the service of philanthropy and patronage, thanks to the capitalization of the donations it receives. Source Ministry of the Economy, Finance and Recovery

(2) Société Générale Private Banking France is not a partner of the Porosus endowment fund. This link is provided for your information. The content of this website does not commit Société Générale Private Banking.

The present article, of an advertising nature, has no contractual value. Its content is not intended to provide an investment service, nor does it constitute investment advice or a personalized recommendation on a financial product, nor insurance advice or a personalized recommendation, nor a solicitation of any kind, nor legal, accounting or tax advice from Société Générale Private Banking France. The information contained herein is provided for information purposes only, is subject to change without notice, and is intended to provide information that may be useful in making a decision. The information on past performance that may be reproduced does not guarantee future performance.

Before subscribing to any investment service, financial product or insurance product, the potential investor (i) must read all the information contained in the detailed documentation of the service or product envisaged (prospectus, regulations, articles of association, document entitled "key information for the investor", term sheet, information notice, contractual terms and conditions, etc.) and (ii) must be informed of the reasons for the decision. (ii) consult its legal and tax advisors to assess the legal consequences and tax treatment of the proposed product or service. His Private Banker is also at his disposal to provide him with further information, to determine with him whether he is eligible for the product or service envisaged, which may be subject to conditions, and whether it meets his needs. Consequently, Société Générale Private Banking France cannot be held responsible for any decision taken by an investor based solely on the information contained in this document,

This document is confidential, intended exclusively for the person to whom it is given, and may not be communicated or brought to the attention of third parties, nor may it be reproduced in whole or in part, without the prior written consent of Société Générale Private Banking France. For more information, click here.