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Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Orange Rouge, or the meeting between teenagers with disabilities and contemporary artists

Interview with Corinne Digard, Founder of Orange Rouge

Orange Rouge provokes an unusual encounter between teenagers with disabilities and contemporary artists through the creation of a collective work. Since 2006, the association has enabled nearly 3050 teenagers to collaborate with 178 contemporary artists, creating 168 collective works, exhibited in 12 contemporary art venues. Meeting with Corinne Digard, founder of this great initiative. An interview with our expert Laurent Issaurat, Head of Art Banking Services at SGPB.

Tell us about the beginnings of Orange Rouge, your personal trajectory and your ambitions at the time of the launch of the association. How was the Orange Rouge adventure born?

I began by studying philosophy, then went to the École Nationale Supérieure des Beaux-Arts of Paris and spent a brief period in advertising. I then developed an artistic practice for about ten years in the form of plastic installations, while working as an artist in hospitals and old people's homes with people suffering from various pathologies, notably Alzheimer's disease. It was a particularly rich context of work and weekly observation, both on a human and artistic level. I experienced over a long period of time how contemporary art acted on these destitute people, in great fragility, at the limit of their resources, of their conscience. We managed to communicate plastically, on the wire, by snatches, a path of luminous and difficult "wanderings"(1), in sawtooth. These sessions brought us on both sides, concentrated, suspended moments of multiple and often positive emotions. At the same time as this striking experience, my plastic work gradually opened up to performance, to staging, became more collaborative and I felt the need to redefine my artistic project. I was invaded by a strong desire for the collective, in all its forms, in a more global vision, not only aesthetic, but more engaged in civil society, which would involve other fields. Childhood charmed me, full of turbulence and fantasy. I had the intuition that allowing the meeting between teenagers with disabilities who are trying to build themselves, in full metamorphosis, and artists who have made their singularities a strength, was carrying infinite richness and a fantastic playground, of experimentation, on both sides. I began to set up a research project with a strong human dimension and my personal research then moved to a collective level. Then, everything followed very quickly, from the first workshops in Paris, with the support of a private foundation, the project then developed in Seine-Saint-Denis and I was able to start building a team and make contact with partners from various fields.

How do the projects work in practice?

Each year we carry out about twenty projects in Ile-de-France. We invite artists to develop a collective work with teenagers and a teaching team over a period of about 50 hours. Each project is unique, tailor-made and develops from an initial meeting between all the actors, taking into account the desires and ideas of each. It can take place over several months or intensively in the form of a workshop, at the school, or relocated outside (in the artist's studio, an art centre, a garden), leaving the school to break away from the daily life and the usual environment of these teenagers and to offer them new perspectives. Each project includes a workshop for the production of the piece, cultural outings and a post-production period. The artist constantly adapts the project specifically to the rhythm of the teenagers and their capacities. At the end of the year, a first presentation of the projects takes place within the colleges, then Orange Rouge organizes one or several exhibition(s), event(s) in a place identified and recognized in the field of contemporary art with the works produced in this singular context. At the moment, some projects are being finalized, among which the one of artist Olivier Jonvaux, who realizes a board game with the young people of the ULIS(2) device of the René Descartes college in Tremblay-en-France. They tie their shoelaces together to make maps, draw clouds, read the future on scribbles. Artist  Carla Adra, for her part, on the occasion of the event "La première première fois", on December 10, in the Atelier-résidence of La Galerie, a contemporary art centre in Noisy-le-Sec, invites teenagers from the Françoise Dolto secondary school in Paris, to share their voluminous sculptures in papier-mâché: intimate objects representing their personal stories, their drawings and their music.

 

For which young people, in which region(s)?

We work mainly with teenagers aged 11 to 16 with disabilities (intellectual, cognitive, behavioural, visual, auditory, autistic deficiencies…) who are enrolled in Ulis, specialised units in secondary schools. Since 2016, we have also been working with Instituts Médico-Éducatifs, where adolescents suffer from more serious disorders that prevent them from attending school in a regular environment. Currently, we work with ULIS in Paris, Seine-Saint-Denis and Seine-et-Marne. These different contexts affect the projects directly or indirectly.

 

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Photo: Portrait of the artist as a character: "c’est pas moi c’est lui", with artist Raphaël Julliard et teenagers from the Ulis device of the René Goscinnny secondary school, Vaires-sur-Marne, in 2021. ©Nicolas Giraud

Which artists do you work with (type of practice, selection method, etc.)?

Each year I invite a curator to Orange Rouge and we develop a curatorial project. We select emerging or confirmed artists, with diversified practices - films, photographs, digital, installations, performance -, who are sensitive and curious about the project. For the artist, it is not just a matter of doing a workshop, but of truly creating a collective work in collaboration with a group of teenagers.  Alongside the artist, they are involved in an aesthetic awareness at first, then in the production of a work or research allowing the artist to create a work with their contribution at a given moment, or throughout the process. For the artist, it is the possibility of taking a step aside from his usual practice, and of attempting this common polyphonic "thing". The work produced is collective. The artist recovers the main piece, or gives it to the school, the teenagers recover certain objects and drawings produced during the project.

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Photo: Outing at the Thaddaeus Ropac gallery, with the artist Mathilde Ganancia et teenagers from the Ulis of the Suzanne Lacore secondary school, Paris, in 2021. ©Nicolas Giraud

Could you tell us a little about the 2021/22 projects?

This year I invited Aurélien Mole as curator. He knows the Orange Rouge project from different angles, as an artist but also as a photographer of the exhibitions. We are going to follow the 18 projects that will start soon between January and June 2022. We already have a title for the exhibition "les à coté.e.s", which will focus on the singular figures who make art an activity among others, rather than the constituent element of their identity. The graphic team Jimmy et Ninon will accompany us to imagine this season's edition.

 

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Photo: Session in Antoine Medes' multipurpose sculpture workshop, Montreuil, with th duet of artists Louise Aleksiejew and Antoine Medes and teenagers from the Ulis of the Jules Michelet secondary school, Saint-Ouen, in 2021. ©Nicolas Giraud

 

The Societe Generale Foundation has had the privilege of supporting your association for several years in a row. Who are your main supporters today / have you formed a circle of "Friends"?

A big thank you to the "C'est Vous l'Avenir" Foundation(3)  for its support and confidence over the years. Today, the SNCF Foundation, the Milk for Good Fund, the ADAGP, the Saif and the Banque Populaire Rives de Paris Foundation have taken over. We haven't really formed a circle of "Friends", we are still running out of time, but faithful partners are present every year and new "friends" seem to be interested in our initiative.

In a few words, a first assessment and the future of Orange Rouge?

Orange Rouge is rich of all these collaborations which cross and follow each other with time. Animated by the same enthusiasm, we pursue this impulse, this collective experimentation, fundamentally imperfect, but which seems to draw with the acquired experience a fertile furrow, and which seeks and redefines itself tirelessly in the course of the meetings. The year 2023-24 could lead us to new territories of action, between winds and tides.

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Photo: Workshop of the artist Alicia Zaton and teenagers from the Jean Wiener secondary school, Champs-sur-Marne, in 2021. ©Tom Cazin

 


(1) In 1968, educator Fernand Deligny founded a network for autistic children in the Cévennes. During this experience, he had these children live in an environment organized in living areas (about fifteen kilometers apart) where they mixed with  workers, farmers and students. Fernand Deliny asked these adults to transcribe the movements and gestures of the children. Thus, every day for ten years, in each of the living areas, the adults drew maps on which they recorded their own journeys and then, on tracing paper, those of the children (the "wandering lines"). These maps made it possible to identify the overlaps in the children's routes and to study, in particular, the improvements to be made to the layout of the space, the role of objects of use in the children's initiatives, and their participation in daily tasks.

(2) A ULIS,  « Unité Localisée pour l’Inclusion Scolaire » // localized unit for school inclusion,  accommodates about ten students, supervised by a specialized teacher. It allows for adapted teaching, a special rhythm; some students are partially integrated into their level class.

(3) Ex-"Fondation Société Générale pour la Solidarité".

Main photo: Outing at theThaddaeus Ropac  gallery with the artist Mathilde Ganancia and teenagers from the Ulis of the Suzanne Lacore secondary school, Paris, in 2021. ©Nicolas Giraud

GENERAL WARNING:

Societe Generale Private Banking is the business line of the Societe Generale Group operating through its headquarters within Societe Generale S.A. and through departments, branches or subsidiaries, located in the territories mentioned below, acting under the brand name "Societe Generale Private Banking" and distributing this document.

This document, of an advertising nature, has no contractual value. Its content is not intended to provide an investment service, it does not constitute investment advice or a personalised recommendation on a financial product, nor does it constitute insurance advice or a personalised recommendation, nor does it constitute a solicitation of any kind, nor does it constitute legal, accounting or tax advice from any entity under the authority of Société Générale Private Banking.

The information contained herein is provided for information purposes only, is subject to change without notice, and is intended to provide information that may be useful in making a decision. Past performance information that may be reproduced is not a guarantee of future performance.

The price and value of investments and the income derived from them may go down as well as up. Changes in inflation, interest rates and exchange rates may adversely affect the value, price and income of investments denominated in a currency other than that of the investor. Any simulations and examples contained in this publication are provided for illustrative purposes only. This information is subject to change as a result of market fluctuations, and the information and opinions contained in this publication may change. No Societe Generale Private Banking entity undertakes to update or amend this publication, which may become obsolete after consultation, and will not assume any responsibility in this respect.

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Certain offers related to the above-mentioned activities and financial information may present various risks, imply a potential loss of the entire amount invested or even an unlimited potential loss, and therefore be reserved for a certain category of investors only, and/or be suitable only for informed investors who are eligible for these types of solutions.

Consequently, before subscribing to any investment service, financial product or insurance product, depending on the case and the applicable legislation, the potential investor will be questioned by his private banker within the Societe Generale Private Banking entity of which he is a client on his knowledge, his experience in investment matters, as well as on his financial situation including his capacity to bear losses, and his investment objectives, including his risk tolerance, in order to determine with him whether he is eligible to subscribe to the financial product(s) and/or investment service(s) envisaged and whether the product(s) or investment service(s) is/are compatible with his investment profile.

The potential investor should also (i) take note of all the information contained in the detailed documentation of the service or product envisaged (prospectus, regulations, articles of association, document entitled "key information for the investor", term sheet, information notice, contractual terms and conditions, etc.), in particular those relating to the associated risks; and (ii) consult his legal and tax advisors to assess the legal consequences and tax treatment of the product or service under consideration. His or her private banker will also be available to provide further information, to determine with him or her whether he or she is eligible for the product or service under consideration, which may be subject to conditions, and whether it meets his or her needs.

Accordingly, no entity within Société Générale Private Banking can be held responsible for any decision taken by an investor solely on the basis of the information contained in this document.

This document is confidential, intended exclusively for the person consulting it, and may not be communicated or brought to the attention of third parties, nor may it be reproduced in whole or in part, without the prior written consent of the Société Générale Private Banking entity concerned.

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France : Unless expressly stated otherwise, this document is published and distributed by Societe Generale, a French bank authorised and supervised by the Autorité de Contrôle Prudentiel et de Résolution, located at 4, place de Budapest, CS 92459, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank ("ECB") and registered with the ORIAS as an insurance intermediary under the number 07 022 493 orias.fr Societe Generale is a French public limited company with a capital of EUR 1 066 714 367,50 as at 1 August 2019, whose registered office is located at 29, boulevard Haussmann, 75009 Paris, and whose unique identification number is 552 120 222 R.C.S. Paris. Further details are available on request or at www.privatebanking.societegenerale.com.

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Monaco: This document is distributed in Monaco by Société Générale Private Banking (Monaco) S.A.M., located at 11 avenue de Grande Bretagne, 98000 Monaco, Principality of Monaco, regulated by the Autorité de Contrôle Prudentiel et de Résolution and the Commission de Contrôle des Activités Financières. Financial products marketed in Monaco may be reserved for qualified investors in accordance with the provisions of Law n° 1.339 of 07/09/2007 and Sovereign Order n° 1. 285 of 10/09/2007. Further details are available on request or at www.privatebanking.societegenerale.com.

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This document is not distributed by the entities of the Kleinwort Hambros Group operating under the brand name " Kleinwort Hambros " in the United Kingdom (SG Kleinwort Hambros Bank Limited), in Jersey and Guernsey (SG Kleinwort Hambros Bank (CI) Limited) and in Gibraltar (SG Kleinwort Hambros Bank (Gibraltar) Limited) Consequently, the information communicated and any offers, activities and financial and asset information presented do not concern these entities and may not be authorised by these entities or suitable for use in these territories. Further information on the activities of Societe Generale's private banking entities in the United Kingdom, Channel Islands and Gibraltar, including additional legal and regulatory information, is available at www.kleinworthambros.com.

Laurent Issaurat