Private clients Financial intermediaries

Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 5:30pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Marie Bochet: Living life intensely

At the summit - A life of travelling, meeting people, skiing, reaching for excellence and… Beaufortain. The multichampion of Paralympic alpine skiing, Marie Bochet is beginning to think about the 2022 postgames period. By Cécile Cau, social affairs journalist.

The competitions are almost over, the season is over,  the snow is disappearing, spring is underway.  While the skier Marie Bochet, who has an agenesis (malformation) of the left forearm, did not escape  the virus, she declares  to have, despite everything, taken “everything  there was to take”  from this very special year.  After “skiing intensely”, always on runs reserved  for professional athletes, training in Europe,  having multiple PCR tests,  and at her home, in Savoie… “we did DIY!”, summarises this voracious sportswoman. Organisational uncertainty was ultimately the hardest thing to cope  with for someone so accustomed to disciplined  daily agendas fixed almost four years in advance. Her biggest regret? Not having the chance  to visit China to try out the brand new runs  for the 2022 Paralympic Winter Games. Marie would have liked to have prepared as well as possible for her fourth Paralympic Games and  discover the local culture, snow, travel, etc. “Going there allows you to dive right in and be ready to perform. I’m used to taking a lot of elements and benchmarks into account”, she says. “We need to be very adaptable, but that are the lessons to take away from this year. It has certainly changed the way we do things.”

The objective is all the more important for Marie Bochet who, having learned to ski only a few years after having learned to walk, is now coming to terms with this probably being her last Paralympiad.

Numerous medals

Born in Chambéry in wintertime, Marie Bochet was already hitting the slopes at five years old, before joining the Arêches- Beaufort skiclub, in Savoie, at 13, and participating in the Vancouver games at the age of 16. “Ijust touched the podium with the tip of my skis, with fourth place twice.” Since then, the champion, supported by Societe Generale since 2010, has continued to add to her record. This is on display over three screens of her website: four gold medals in Sochi in 2014, as many in Pyeongchang in 2018, twenty World Champion titles, 126World Cup podiums and 35European Cup victories across five disciplines (downhill, super-combined, Super-G, slalom and giant slalom)!

One of the many medals won by Marie Bochet.

Marie Bochet, in Arêches-Beaufort, both her haven of peace and her training ground.

The mountains are not just a place, they also embody values: respect for others, solidarity with the people we work with…

“Sport defined me”

Beyond the “sensations of flight, gliding or lightness, skiing is a moment when you are truly the master. It all depends on you. It’s a moment of pure freedom”, recalls the soon-to-be graduate from SciencesPo Paris. “You learn a lot. It’s a hard and gentle e ort at the same time but once you have the gold medal around your neck, it’s unique and extraordinary, you understand why you’ve made all those sacrifices”. Intellectually disciplined to win, the Savoy native thanks her physical and family environment as a source of inspiration.

They were not a family of champions or even athletes, but farmers, “who took few holidays, always worked outdoors… It infused my education. Sport has guided my life. It composed, shaped and defined me.”

The mountain, a dream “office”

This singular personality, who defends the values of work, perseverance, the desire to give everything, has cultivated a strong attachment to her Beaufortain region. “When you get to the top of the ski-station, you say to yourself ‘wow, the o ice!’”, exclaims the ultra-sportswoman. “The mountains are not just a place, they also embody values: respect for others, solidarity with the people we work with…” Time outside, in limited supply during lockdown, was very important. When not out on the slopes, the skier gardens, barters with her neighbours  and sees her relatives a lot. “I’m pretty selfless. I have this feeling, similar to that of a sailor at sea, that alone you are nothing. Here, we will always find someone”, says Marie to herself, who is not considering straying far from her roots. As far as top competition is concerned, that’s another matter...

“Great athletes do not make good old people. That we know”, recalls someone who has spent fourteen of her 27years in the France team. “The end of a career in sport is the culmination of a long psychological process. This is what remains, the last memory”, Marie Bochet explains.

Given that she will soon be in her thirties, she is betting big on the Games in China. “We find ourselves facing ourselves, facing nothingness. There is almost no way back, in a sense. Rather like having a child: you have to completely redefine yourself, and it’s an ongoing process. I will leave part of my life behind, even if my first passion will always be an important part of who I am.”

The future is emerging

Her post-Beijing future might well revolve around the values of education. She has no specific project yet but “a lot of things interest me: team management, circuit organisation... I need to be moving, having meetings, sharing, all in a winter universe.” This young woman, who evolved in a male-dominated environment, can now see herself more working with children rather than with high-level teams. While parasport has taken the lead on parity –Guislaine Westelynck is president of the French Handisport Federation, Marie-Amélie LeFur, president of the Paralympic committee– Marie admits to having always been treated a little like a man. The considerations surrounding the condition of the athlete in the games –putting sport at the centre, forgetting politics– concerns her just as much. Her agenesis does not prevent her from being very manual and creative, it will however take time for her to be able to do something with her hands. “Perhaps it is because athletic performance lacks something that’s concrete?” she asks herself.

Being an advocate

While the relationship to the body begins to be adressed di erently, Marie does not consider her “sportsman’s tool” as that di erent. Standing skier –categoryLW682, that of the least disabled– she gets along just fine with only six fingers: “Ikeep learning. I’m not really bothered about not having a second hand”, she admits. “My real desire is to share. Thanks to sporting performance, many of us have brought disability to light. This gives confidence to others and shows that real performance can be achieved in disabled sport. Inspiring, confronting, being an advocate with a di erent perspective on society, that’s how I see things because disability is actually the little key that opened doors for me.”

Marie Bochet & the lockdown (French only)

You have refused the deposit of Youtube cookies on our site, so you cannot view this video. You can still authorize the deposit of cookies related to videos to access this content by clicking on this link (By authorizing Youtube Partners) : Cookies Management