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You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

2021 Marcel Duchamp Prize: meet the winner, Lili Reynaud Dewar

The Marcel Duchamp Prize was created in 2000 on the initiative of the ADIAF ("Association pour la diffusion internationale de l'art français"), to highlight the creative abundance of the French art scene, and has been supported by Societe Générale Private Banking for several years. Its aim is to distinguish the most representative artists of their generation and to promote internationally the diversity of practices currently at work in France. Meet the 2021 winner, Lili Reynaud Dewar.

How would you describe your current practice in terms of preferred media and themes?

I spent around five years producing films as part of a team, and with lots of actresses and actors. The films have the common theme of presenting and putting into images discussions, debates, disagreements and utterances — often improvised — between protagonists which address crucial questions in the contemporary world: cultural appropriation in Teeth Gums Machines Future Society filmed in Memphis, Tennessee, 2016; the role of art in phenomena such as landscape gentrification and modification in Beyond The Land of Minimal Possessions filmed in Marfa, Texas, 2018; the rise of populism and violence, and the hardening of political tensions with the film presented for the Rome Marcel Duchamp Prize, 1er et 2 Novembre 1975, filmed in Rome and Japan in 2019, in which actresses and actors take turns playing Pier Paolo Pasolini’s last interview. 

Images credits: TEETH, GUMS, MACHINES, FUTURE, SOCIETY, Film, 2016 / film HD, color, 35'59'' / With Jada Brisentine, Darius Clayton, Henry Coleman, Ashley Cook, Hendrik Hegray, Brandon Sams / Produced by Olga Rozenblum for Redshoes / Courtesy of the artist, Clearing, Brussels & New York, kamel mennour, Paris, Emanuel Layr, Vienna

What pieces (or series of pieces) best epitomise your work, or are particularly meaningful to you?

In parallel to these films involving big teams, a director of photography, a sound editor, a script, all the post-production, and a huge amount of dialogue, I’ve been doing a lot more solitary and silent work for the last ten years. They are silent videos that I film wherever my work is shown. I dance and film myself alone in empty museums and art centres. It’s about establishing a dialogue, embodying a confrontation or conflict with these places, except with very different means. So far, I've produced around fifty, and I plan to continue for as much time I have to exhibit — these films bear witness to the passage of time on my body, but also on the exhibitions of a given time, both mine and ours.

Image credits:  Beyond the Land of Minimal Possessions Single channel film, HD, color, 81 minutes / With  Lili Reynaud-Dewar, Bianca Benenti Oriol, Joana Castilhos, Yannis Christ, Thomas Liu Le Lann, Trystan Matthey, Arttu Palmio, Claire Van Lubeek, Chad Dawkins, Dorothée Dupuis, Peter Friel, Heyd Fontenot, Laurent Schmid, Michael Smith, Ida Soulard, Ramaya Tegegne, Martha Wilson, Mireille Rias, Sandro Canovas / Camera: Victor Zébo; Sound: Laurent Schmid; Editing: Nicolas Bacou; Music: Nicolas Murer; Make-up : Trystan Matthey; Special effects: Hugo Scibetta / Produced by Head Geneva and Olga Rozenblum for Redshoes with the support of Artpace San Antonio and the French Institute in Texas, Fieldwork Marfa and Fondation d’Entreprise Hermès.

Tell us about a source of inspiration that has been important in your journey (an encounter, a lecture, an event, etc.). 

The work of the Afro-American artist Adrian Piper, namely Untitled at Max Kansas City, 1970. It’s a youth performance in which she walks around a bar which at the time was very hip in the New York art scene. A mask over her eyes and her hands gloved in black leather, she tries to isolate herself from the glamorous, social context of the art, and shield herself from influence. I love the passive-aggressive, even snobbish, side of this extremely simple work that gives visibility to the artist’s social and collective construct. The artist is a product of a specific context. Yet seeking to transgress this obvious fact through ways of being and living is what I find crucial.

Can you give us a few words on your project for the 2021 Marcel Duchamp Prize?

It's a number of films mirroring one another and executed using a repetition that I quite like. I started brainstorming the idea in 2018, began filming on the first of January 2019 in Rome at Villa Medici, and continued into September in Okayama as part of Pierre Huyghe’s exhibition If the Snake. The editing began soon after the start of filming and ran until summer this year, as there are thousands of possibilities for this choral film that involves 24 of my friends, former students, work contacts, family members and loved ones. Taking an open cue from a biopic by Abel Ferrara, one of my favourite directors, I asked each of them to take turns embodying the roles of Pier Paolo Pasolini and his young lover Pino Pelosi, who admits to his murder before retracting his admission decades later. I also directed long biographical interviews with the actresses and actors. They will be presented as part of the installation at the Centre Pompidou in Paris in the form of individual booklets that visitors can read in situ or take home.

Image credits: I Want All Of The Above To Be The Sun (Dancing With Myself), 2018 / Video, color, HD, 15’40’’ / Pinault Collection.

Where will you be exhibiting after the Marcel Duchamp Prize?

My next exhibition will be at Hôtel des Collections de Montpellier in March 2022. I’ll be screening a film that was created collectively, called Gruppo Petrolio. It is a fifteen-hour film broken down into episodes showing groups of young people preparing actions against emblems of ecocidal capitalism targeting industry and technology in Grenoble — a model science and technology hub. The inexperience and failures of the characters have a comic effect in the film, but one that is also esoteric and at times opaque. We see the protagonists mobilise during the reading of Pier Paolo Pasolini’s work Petrolio. Published posthumously, Petrolio is a novel made up of entirely disparate fragments that move from fable to investigative journalism to erotica. It is the story of Carlos, an engineer working in oil research, who has an erotomaniac split personality. He and his double cross 1960s and 1970s Italy, its political tensions and attacks, its economic boom, and the ensuing changes to nature and the landscape in particular. In this way, Petrolio is a harbinger of the current struggles around ecology. Over the course of the story, both Carlo and his double transform to become a woman, and then a man again, and go on a kind of initiatory journey within what we know Pasolini saw as a deadly modernity.

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Kleinwort Hambros is part of the "Societe Generale Private Banking" business line dedicated to the private management of the Societe Generale Group. Societe Generale is a French bank authorised in France by the Autorité de Contrôle Prudentiel et de Résolution, located at 4, place de Budapest, CS 92459, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank ("ECB") It is also authorised by the Prudential Regulation Authority and supervised by the Financial Conduct Authority and the Prudential Regulation Authority. Further information on SGPB Hambros Group, including additional legal and regulatory information, are available on www.kleinworthambros.com.

 

Laurent Issaurat