Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Maëlle Chassard, storyteller "extraordinaire"

As long as she can remember, Maëlle Chassard has never missed an opportunity to jump into an imaginary world with both feet. From a childhood immersed in tales and legends, and right through her professional career, she has considered imagination to be a uniquely powerful vector of development for a child, through learning naturally by escaping into magical worlds.

Unidentified educational object

Attracted to the artistic world, Maëlle turned to the applied arts from high school. After her baccalaureate, she joined Penninghen, where she learned drawing, and later Strate, a noted design school.

She fell in love with this discipline, and in particular with the search for innovative concepts to meet a specific need. In her third year, Maëlle chose the ‘interactivity’ option for the range of opportunities opened up by this specialty. Alarmed by the results of a study already demonstrating the harmful effects of overexposure to screens on child development, Maëlle decided to put the imagination in the spotlight in her graduation thesis in 2013.

A fan of ‘Stories in which you are the hero’, she then imagined an audio ‘storyteller’. The Lunii story factory was born. The concept? Allowing a child to build the story they are going to listen to by choosing key elements (characters, place, objects...) via a small radio-like device. Encouraged by the enthusiasm of first the jury, then  the public when she presented her project at festivals, Maëlle got together with three friends to develop her interactive radio. Together, they developed a screenless device well before childhood exposure to screens became a wider, more public issue. With this as yet un-named educational tool, which they finally brought to market in 2016, these first-time entrepreneurs found themselves creating a new market segment. The success was immediate: after a first fundraising round of 450,000 euros in 2016, the next round, two years later, netted the start-up three million euros.

Maëlle Chassard completed an entrepreneurship course at ESCP Business School.
She created My Fabulous Storyteller, the little interactive audio storyteller from Lunii, and obtained the Origine France Garantie mark in 2021.

Making sense from from A to Z

There was no question of creating yet another gadget for this entrepreneurial spirit. Lunii offers a unique interactive experience that makes the child both actor and active: they make decisions, solve problems and, in doing so, stimulate their creativity, sharpening critical thinking and expanding vocabulary. By contributing to the development of the cognitive functions of each child, Lunii is helping train the adults of tomorrow. “The raison d’être of entrepreneurship is to meet an essential need, otherwise it has no meaning. Similarly, companies have a role to play in tackling the climate crisis we are going through”, explains Maëlle. “We wanted to produce Lunii in France from the very start of the project. This was not possible immediately, due to a lack of capital, but we worked to relocate production as soon as possible. Lunii has therefore been made in France since 2020.

Lunii’s four values are audacity, solidarity, responsibility and respect. “They guide our approach at all levels of the company. Each of our 100 employees needs to know why they wake up every morning!”

I cannot take a subject on without trying to give it meaning.

Taking on the world

This commitment to education remains a priority in the company’s strategy. Jack-of-all-trades at the start of the adventure, Maëlle now devotes most of her time to shaping the future of Lunii. Witness partnerships with the Château de Versailles and the MAIF Social Club, the creation pioneering spirits of the Lunii Studio, which allows you to record your own stories with your voice and those of your loved ones, and the creation of kits for teachers. Maëlle is not lacking ideas to make Lunii a key player in the field of education, health and culture for families and professionals alike.

Maëlle also manages the company with her co-CEO Igor Krinbarg, who takes care of the business and operational aspects of the company. “Having the right people around you is a sine qua non condition for success”, she concludes. And the next step for this joyous outfit? Already present in several European countries, the storyteller is preparing to explore new markets, such as the United States.

To achieve this, Maëlle has a secret weapon: the quality of its catalogue of stories adapted to the culture of each country thanks to talented local authors. The epic tale of Lunii, the little storyteller is far from over...

Without airwaves, Wi-Fi or Bluetooth, My History Factory offers 3-8 year olds an alternative to screens.

Text

Victoire Chapellier
Victoire Chapellier is a creative-copywriter.
Passionate about reading, she is also a part-time bookseller.

Images

Timothée Chambovet
Specialising in journalistic portraiture, Timothée Chambovet always strives to place people at the heart of his subjects. He tackles documentaries, fashion and fine arts alike.