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Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

On the Kumano Kodo trails

Two culinary experiences

Ryokan Adumaya

With its indoor and outdoor hot spring baths (onsen and rotenburo), a visit to this ryokan (traditional inn) is all about reinvigoration. Hot water direct from the spring is also used in the kitchen to cook vegetables, meat, fish and tofu. The end result is an exquisite high-end menu. 122 Yunomine, Hongu cho.

Minshuku Tsugizakura

Professional chef Mr. Yuba worked all over the country before returning to his hometown to convert his home close to the Tsugizakura-oji temple into a minshuku (guesthouse). The multi-course Kaiseki Ryôri (fine dining) dinner menu is nothing short of a feast. 403-1 Nonaka, Nakahechi-cho.

Kiri-no-Sato Takahara Lodge Organic Hotel

The view from here is breathtaking. From the terrace, and even from your own tatami, the Hatenashi mountain range is all yours to contemplate. When the valley fills with morning mist, the effect is pure magic. The hot water supply for the bath comes directly from the Wataze Onsen in Hongu. The food here is never less than excellent. 826 Takahara, Nakahechi-cho.

Lose yourself in the depths of nature

 

Who would imagine that nature could be so geometric? The forest here on the Kii peninsular is dense. But above all, it proves to be rectilinear, marked out by an army of tree trunks in strict alignment. These are cryptomeria japonica – Japanese cedars – a species native to the archipelago and known locally as sugi. But their foliage is extraordinary, because these magnificent giants of trees are tens of metres high and up to 700 or even 1,000 years old. Some are sacred, and are marked as such by a white folded paper belt around their trunks. Between the trees wind multiple trails, and it is easy to imagine them as they were in the Middle Ages, paved in stone.

Take the Way of the Monks

The Kumano Kodo has many rest areas in which to get your breath back. You’ll come across many springs and other fountains of youth, altars and small-scale temples built beneath a tree or on rocks, statues with or without animals, wayside markers and memorial stones and buddhas, sometimes totally covered in moss. At Oyunohara, close to the Hongu Taisha shrine and surrounded by rice paddies, rises an enormous and majestic torii traditional Japanese gateway, almost 40 metres high. Not far from the temple of Fushiogami-oji, there are wonderful thick green plantations of tea bushes against an orange patchwork backdrop of yuzu trees.

Let go

 

For a first visit to Japan, you couldn’t dream of a better location. Watching the bus disappear into the distance having been dropped off at a mountain road junction in the hamlet of Takiriji is a deeply moving experience. In this remote place, there are no familiar reference points and the language is extremely challenging. The feeling, therefore, is one apprehension. Just a couple of steps away – your very first two steps really – is the Takiriji‑oji shrine; the starting point of the Kumano pilgrimage trails and the gateway to the sacred mountains. The questions come thick and fast: where does this trail lead? What will you find there? It’s high time to start the ascent. This happy acceptance of letting go seems an odd feeling...

Set foot in a sacred compound

Before you emerge from the valley to arrive at the large-scale shrine of Nachi Taisha, the final stage of the Kumano Kodo, you still have to climb a spectacular stone staircase. Its name – Daimon-zaka – means ‘ascent to the gateway’. Its 267 steps are flanked by centuries-old trees and thickets of bamboo. The strenuous climb is rewarded by a breath-taking panoramic view over the gorges, with the horizon provided by the Pacific Ocean. It’s a must to visit the many temples here, but particularly the three-level Vermillion pagoda of Seiganto-ji. However, the real showstopper is just behind it though: Nachi-no-Otaki, at 133 metres high and 13 metres wide it is Japan’s highest waterfall.

Relax in a thousand-year-old hot spring

 

Deep in a wooded valley, Yunomine is the ultimate spa village. The natural volcanic spring discovered here around 1,800 years ago is the oldest in Japan. It seems to change colour seven times a day, and bursts out of the rock at an initial temperature of 92.5°C, later settling down to around 42°C. Hence the number of onsen (hot spring) indoor baths, and rotenburo outdoor baths. The river that flows through the centre of the village also originates from the spring, and is so hot that villagers cook eggs and bamboo shoots in it. The real gem of Yunomine is Tsuboyu, a 12th-century cabin that houses the only onsen on the UNESCO World Heritage list. Visitors can rent it for private bathing, subject to a limit of just two people for a maximum of half an hour.

Five essentials before you leave

A bell : Once you’re on the trail, don’t be surprised if you hear the tinkling of a bell in the distance. It’s sure to be coming from Japanese walkers who have tied bells to their backpacks, following to the letter the instructions they’ve been given about protecting themselves from bears.

A pair of binoculars : To revel in the mountain landscape and view the Pacific Ocean from afar, but also to scan the sky for the Yatagarasu, the famous sacred crow and messenger of God.

A sketchbook : Not only to exercise your artistic talent, but also to collect the many and often splendid souvenir stamps that mark your progress along the Kumano Kodo.

A pocket Wi-Fi hub : There certainly aren’t many Internet cafés in the mountains, so if you’re afraid of getting lost, this tiny gadget weighing just 120-150 grams could be a useful way of getting online.

A book or two : Un monde flottant by Nicolas de Crécy (pub. Soleil, 2016) on the Japanese monsters, divinities and spirits known as Yokai. You should also read A Modern Pilgrimage: Along the Kumano Kodo by American photographer Harold Davies and published in a limited edition of 12 copies + 4 artist’s proofs.

IN TREKKING MODE

 

Plan for at least a five-day stay to trek along these still little-known, but utterly breathtaking pilgrimage trails.

 

The best time of the year to walk here is Spring. To organise a bespoke trek with accommodation, food and (efficient!) baggage transfer service, the best way is to contact the Tanabe City Kumano Tourism Bureau.

This tourist office is dedicated specifically to the Kumano Kudo and its Website of the tourist office for the Kumano Kudo: www.tb-kumano.jp/en