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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Endowment funds: discussion with Philippe Gaboriau, Director of the Louvre Endowment Fund

Our expert Laurent Issaurat, Head of Art Banking at Societe Generale Private Banking, met with Philippe Gaboriau, Director of the Louvre Endowment Fund. We learn what an endowment fund is, how it works, how it is used, the tax regime it falls under, and the specificities of the Louvre’s own endowment fund.

What are the origins and objectives of the Louvre Endowment Fund?

Philippe Gaboriau: The Louvre Endowment Fund was created in 2009 initially as part of a partnership with the United Arab Emirates for the creation of the Louvre Abu Dhabi. It is a legal structure directly inspired by endowments in the US — a virtuous model for sustainably financing museums and universities. Since 2011, this system of capitalised patronage has been open to the generosity of corporate and individual donors.

What kinds of assets can be donated to an endowment fund, and how does it work exactly?

Philippe Gaboriau: The purpose of the endowment fund is to receive donations and bequests, generate capital and use the income to support the Louvre's diverse projects of general interest. The projects cover the museum’s three core missions: international recognition of the national collections (through acquisitions, conservation treatment of artworks, art history research grants, etc.), cultural democratisation and the Louvre’s educational programme, and lastly, the conservation and presentation of the palace of the Louvre and the Tuileries Garden. The Louvre Endowment Fund is a sheltered structure for donors who wish to create named funds. They are dedicated funds with long-lasting effects, and are generally matched over many years by one donor or a group of donors. The Fund accepts all kinds of gifts, be they monetary, or in the form of securities, bequests, real estate(1), and even royalties. It also possible to give life insurance policies. The fund also accepts gifts of temporary usufruct of buildings. Donors can therefore exclude the asset’s bare ownership value (that temporary usufruct would generate) from their tax base liable to French wealth tax on real estate.

What tax regime applies to donations? Do you need to be a French tax resident to take advantage of any tax benefits?

Philippe Gaboriau: By donating to the Louvre Endowment Fund, individuals enjoy an income tax benefit of 66%(2). It is also possible to reduce your French wealth tax on real estate with a 75%(3) tax benefit through a gift to the Fondation pour les musées de France, within the Fondation de France.. For companies and holding companies liable to corporate tax, gifts (in cash or in kind) made to the Louvre Endowment Fund entitles them to a corporate tax reduction of up to 60%(4) as well certain privileges in return (privatisation of venues, functions, private tours) for a value of up to 25% of the donation. Lastly, for testators the Louvre Endowment Fund accepts universal or specific bequests net of fees and duties. There are also very efficient tax agreements in place to allow donors living outside France to enjoy tax benefits in their country of residence.

What kinds of donors are eligible? How much can they donate? What profile do they have?

Philippe Gaboriau: The Louvre Endowment Fund accepts all kinds of gifts, ranging from a few thousand euros to several million euros. For overall pledges above €200,000 (which can be spread out over several years), the Louvre Endowment Fund would propose creating a dedicated fund, the income of which would be invested in projects of the donor’s choice. These are dedicated and personal funds with a lasting effect. Some of our donors lend us their support because of their interest in art and history, while others give because of what this centuries-old institution symbolises in France. Many of our donors are French (living in France or abroad), but Americans also make up a large part of our donors.

Can you give us an example of how an endowment fund can be used as an intergenerational structure?

Philippe Gaboriau: The highly flexible and enduring nature of dedicated funds makes them particularly well suited to families. Many of our donors have in fact created a family fund to get their children (or grandchildren) interested in art by supporting projects that they can choose together. These funds bring the family together and become a means of intergenerational transfer.

Can you tell us more about the Louvre Endowment’s patronage programme?

Philippe Gaboriau: Aside from the friendly atmosphere of gatherings between donors and testators, the real appeal for donors of the Louvre Endowment Fund is having privileged and exclusive access to the museum’s collections (invitations to vernissages, private tours when the museum is closed to the public), and to the people who bring it to life (curators, restorers, etc.).

What is your state of mind ahead of the reopening of the Louvre, post-Covid?

Philippe Gaboriau: The Louvre has been hard hit by the standstill in international tourism (75% to 80% of visitors) and by the closing of museums. We hope to see as many visitors as possible when we reopen — they can expect exceptional conditions for visiting the collections!

Would you like to discuss this subject further with us?

WARNING

GENERAL WARNING:

Societe Generale Private Banking is the business line of the Societe Generale Group operating through its headquarters within Societe Generale S.A. and its network of [departments or separate legal entities (branches or subsidiaries)] located in the territories mentioned below, acting under the brand names "Societe Generale Private Banking", and "Kleinwort Hambros" and distributors of this document.

This document is an advertisement and has no contractual value. Its content is not intended to provide an investment service, nor does it constitute investment advice or a personalised recommendation on a financial product, nor insurance advice or a personalised recommendation, nor a solicitation of any kind, nor legal, accounting or tax advice from any Société Générale Private Banking entity.

The information contained herein is provided for information purposes only, is subject to change without notice, and is intended to provide information that may be useful in making a decision. Past performance information that may be reproduced is not a guarantee of future performance.

Before subscribing to an investment service, financial product or insurance product, the potential investor (i) must read all the information contained in the detailed documentation for the service or product in question (prospectus, regulations, articles of association, key investor information document, term sheet, information notice, contractual terms and conditions, etc.), in particular those relating to the associated risks; and (ii) consult his legal and tax advisors to assess the legal consequences and tax treatment of the product or service being considered. His or her private banker is also available to provide further information, to determine with him or her whether he or she is eligible for the product or service under consideration, which may be subject to conditions, and whether it meets his or her needs. Accordingly, no entity within Société Générale Private Banking can be held responsible for any decision taken by an investor solely on the basis of the information contained in this document.

This document is confidential, intended exclusively for the person consulting it, and may not be communicated or brought to the attention of third parties, nor may it be reproduced in whole or in part, without the prior written consent of the Société Générale Private Banking entity concerned.

SPECIFIC WARNINGS BY JURISDICTION

France : Unless expressly stated otherwise, this document is published and distributed by Societe Generale, a French bank authorised and supervised by the Autorité de Contrôle Prudentiel et de Résolution, located at 4, place de Budapest, CS 92459, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank ("ECB") and registered with the ORIAS as an insurance intermediary under the number 07 022 493 orias.fr Societe Generale is a French société anonyme with a capital of EUR 1 066 714 367,50 as of August 1, 2019, whose registered office is located at 29, boulevard Haussmann, 75009 Paris, and whose unique identification number is 552 120 222 R.C.S. Paris. Further details are available on request or at www.privatebanking.societegenerale.com.

Luxembourg : This document is distributed in Luxembourg by Société Générale Luxembourg, a public limited company (société anonyme) registered with the Luxembourg Trade and Companies Registry under number B 6061 and a credit institution authorised and regulated by the Luxembourg Financial Sector Supervisory Commission ("CSSF"), under the prudential supervision of the European Central Bank ("ECB"), whose registered office is located at 11, avenue Emile Reuter - L 2420 Luxembourg Further details are available on request or at https://www.societegenerale.lu/ No investment decision of any kind should be made solely on the basis of this document. Société Générale Luxembourg accepts no responsibility for the accuracy or otherwise of the information contained in this document.Societe Generale Luxembourg accepts no responsibility for any actions taken by the recipient of this document solely on the basis of this document, and Societe Generale Luxembourg does not represent itself as providing any advice, in particular with regard to investment services. The opinions, views and forecasts expressed in this document (including its annexes) reflect the personal opinions of the author(s) and do not reflect the opinions of any other person or of Société Générale Luxembourg, unless otherwise indicated. This document has been prepared by Societe Generale. The CSSF has not carried out any analysis, verification or control on the content of this document.

Monaco: This document is distributed in Monaco by Société Générale Private Banking (Monaco) S.A.M., located at 11 avenue de Grande Bretagne, 98000 Monaco, Principality of Monaco, regulated by the Autorité de Contrôle Prudentiel et de Résolution and the Commission de Contrôle des Activités Financières. Financial products marketed in Monaco may be reserved for qualified investors in accordance with the provisions of Law n° 1.339 of 07/09/2007 and Sovereign Order n° 1. 285 of 10/09/2007. Further details are available on request or at www.privatebanking.societegenerale.com.

Switzerland : This document is distributed in Switzerland by SOCIETE GENERALE Private Banking (Suisse) SA ("SGPBS"), whose registered office is at rue du Rhône 8, CH-1204 Geneva. SGPBS is a bank authorised by the Swiss Financial Market Supervisory Authority ("FINMA"). Collective investments and structured products may only be offered in accordance with the Swiss Federal Act on Collective Investment Schemes (Collective Investment Schemes Act, CISA) of 23 June 2006 and the Guidelines of the Swiss Bankers Association (SBA) on Information for Investors in Structured Products. Further details are available on request from SGPBS or at www.privatebanking.societegenerale.com.

This document is distributed by the following entities of the Kleinwort Hambros Group under the name Kleinwort Hambros:

United Kingdom: SG Kleinwort Hambros Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The company's registration number is 119250, it is registered in England and Wales under number 964058 and its registered office is at 5th Floor, 8 St. James's Square, London SW1Y 4JU. If you no longer wish to receive this document, please contact your private banker or contact us at +44 (0) 207 597 3000. Telephone calls may be recorded or monitored.

Channel Islands : SG Kleinwort Hambros Bank (CI) Limited is regulated by the Jersey Financial Services Commission ("JFSC") for banking, investment, money services and fund services activities. The company is incorporated in Jersey under number 2693, and its registered office is at PO Box 78, SG Hambros House, 18 Esplanade, St Helier, Jersey JE4 8PR. SG Kleinwort Hambros Bank (CI) Limited - Guernsey Branch is also regulated by the Guernsey Financial Services Commission ("GFSC") for banking, investment and money services. Its address is PO Box 6, Hambros House, St Julian's Avenue, St Peter Port, Guernsey, GY1 3AE. The Company (including the branch) is also authorised and regulated by the UK Financial Conduct Authority ("FCA") in respect of regulated mortgage transactions in the UK. The company (including the branch) is not authorised or regulated by the UK Financial Conduct Authority to accept UK bank deposits and is not authorised to hold deposits in the UK. The company's reference number is 310344. This document has not been authorized or reviewed by the JFSC, GFSC or FCA.

Gibraltar : SG Kleinwort Hambros Bank (Gibraltar) Limited is authorised and regulated by the Gibraltar Financial Services Commission for its banking, investment and insurance mediation activities. The company is registered in Gibraltar under number 01294 and its registered office is at Hambros House, 32 Line Wall Road, Gibraltar.

Kleinwort Hambros is part of the "Societe Generale Private Banking" business line dedicated to the private management of the Societe Generale Group. Societe Generale is a French bank authorised in France by the Autorité de Contrôle Prudentiel et de Résolution, located at 4, place de Budapest, CS 92459, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank ("ECB") It is also authorised by the Prudential Regulation Authority and supervised by the Financial Conduct Authority and the Prudential Regulation Authority. Further information on SGPB Hambros Group, including additional legal and regulatory information, are available on www.kleinworthambros.com.

 

Laurent Issaurat