Private clients Financial intermediaries

Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 5:30pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Barbara Hannigan, mentor with a passion

She has sung the most demanding roles in the most famous opera houses. In January 2017, Canadian soprano and conductor Barbara Hannigan launched Equilibrium (EQ), a mentoring program for young musicians. (by S.Garnier, Music Critic)

Bringing together professionals who have had an impact on her career, Barbara Hannigan now wants to share what she has learned. EQ helps singers and instrumentalists train by familiarising them with professional situations. EQ challenges them and encourages them to develop their skills in order to become more complete artists. Mécénat Musical Societe Generale, after being committed for more than 30 years to the professional integration of young musicians in France, decided in June 2019 to partner with the Equilibrium project.

 

Your commitment to young people goes back to your childhood and a specific teacher... Please tell us about this.

Barbara Hannigan: I've talked about Miss MacEwen a lot! I was six when she came to our school to teach music. She came from a family of musicians: her two parents had studied at the Juilliard School of Music (one of the most renowned international music schools). You have to imagine our tiny village in Canada: to get home you even had to take a dirt road. The school was at the other end of the track! Having a teacher of this calibre was an extraordinary gift, the importance of which I can only now understand. Her musical skills were great, but even more so was her passion, her joy in making music. Miss MacEwen has always been an immense source of inspiration. Anyone can teach you rhythm, harmony and musical theory, but someone who can pass on the passion is... truly precious. I understood with her that a mentor, a teacher, can inspire us not only by what they have learned from others, but by how they teach; how they, themselves, in turn, interact with others.

“Anyone can teach you rhythm, harmony and musical theory, but someone who can pass on the passion is... truly precious.”

How did she interact?

B.H.: Her way of teaching was beautiful. She always placed me among the children who had trouble singing. I was very comfortable with this, and Miss MacEwen knew that she could rely on me. She didn't isolate them. She put them at the heart of the group. Of course, she never explained that to me. I certainly never found it unpleasant. I stayed there, naturally. It made me stronger. I knew I could help others. That's another nice lesson I owe her: by lifting up others, we lift up ourselves.

Did this experience lead you to become a conductor, a leader?

B.H.: Certainly not a conductor: I didn't think about it until I was 30! But a leader, yes.
I wouldn't have used that word, but the idea of combining forces comes from that time. In a remote village, with snow regularly affecting transport, one cannot survive without one's neighbours. The sense of community was very strong. In school, it was the same: the one who was good in math, sport, music and so on would always help the others.

You have given several masterclasses. Why create a specific program?

B.H.: I wanted to find a more effective way to help, to convey what I learned from classical music, its economy, and how to build a career. While they are students, future professional musicians have access to numerous training programs, such as masterclasses. But once graduated... there's really nothing. And, I have noticed, this moment of transition is delicate in any sector: medical, banking, artistic... There has always been a void in the help offered to young musicians starting off. That's why I created Equilibrium.

What is the added value of Equilibrium?

B.H.: In my career, I received less help from my fellow singers than from other musicians: composers such as Pierre Bouleez, instrumentalists from the orchestras with which I sang, and conductors such as Sir Simon Rattle. Now, with 25 years of experience, I can solicit the help of the greats of contemporary classical music. I asked soprano Natalie Dessay, conductor Daniel Harding and director Kasper Holten to speak with the young people of Equilibrium. We have all experienced difficult times that undermine our confidence. And young people need to learn to manage the difficulties of a profession, a career, keeping their motivation, and their passion, intact.

Why did you choose the word “Equilibrium”?

B.H.: “Equilibrium” is the perfect word to describe a personal career at multiple levels. Balance is actually a state of permanent change, which must always remain... balanced, in equilibrium. It doesn't matter if you have 30% on one side and 70% on the other, as long as the balance remains. The idea is not to always have “50/50”. Permanent change is the daily life of the singer. A violinist will have to adapt their violin if the weather is wet or dry. For the singer, it's worse: they wake up in the morning and their instrument has changed slightly. It can be quite a challenge! But Equilibrium also means, for me, how to be a generous, attentive colleague who takes care of themselves and others? How can you stay honest in your artistic approach and still keep the fridge full? I'm privileged to be able to choose which projects I undertake. But the young people?

Is being a woman also an issue?

B.H.: Of course. All singers have to make choices, but female singers much more than others. Do I want a career or stay at home and bring up my kids? When they are old enough to go to school, we can no longer take them on tour with us: so a balance also has to be found between domestic life and artistic wishes. It's an endless questioning! I learn a lot from young singers. In 2019, they face a much harder situation than I experienced when I left school.

What's changed?

B.H.: The Internet! Social networks! When I was a student in the late 1990s, we had, at best, a cell phone and an e-mail. Artist sites didn't exist yet or barely. Concerts were broadcast on the radio, but very rarely filmed... Today, young people can't afford to make any mistakes. Facebook and Instagram require an artist to be constantly promoted and aware of what they are doing. You can't find a quiet moment or just have a go at Gustav Mahler's Fourth Symphony without someone keeping track of it. A documentary was made on EQ, Taking Risks. The film crew had cameras filming continuously, during the auditions, the debates on the choice of participants, the mentoring, the participations of Natalie Dessay and Daniel Harding. I wanted to show the pressure that singers face every day.

“Facebook and Instagram require an artist to be constantly promoted and aware of what they are doing.”

For EQ, you have a sports coach and a yoga teacher with you. It's quite unusual, isn't it?

B.H.: Yoga is very relevant for a singer, as it focuses on breathing and stretching. The participation of Jackie Reardon, a sports coach, was born out of inspirations I had while reading his book (Mindset — A mental guide for sport). Jackie analyses the influence of mental discipline on performance. Lyrical art is based not only on vocal technique, but also on a mental discipline: to sing well, you have to know how to mobilise your technique, regardless of the level of pressure you face. We need to train to master our attention, our concentration. I have experienced it myself.

Do you like auditions?

B.H.: Yes! For artists, auditions are most often a painful moment, horrible even! To select the 20 young people from each Equilibrium intake, I wanted to propose something else. They sing or play in front of several professionals with whom they can exchange and learn. This is a huge job, because we recruit from 39 countries, we receive about 350 applications and we get to see 125 musicians in audition.

Mécénat Musical Societe Generale, patron of Equilibrium

 

For more than 30 years, the long-standing dedication and commitment of Mécénat Musical Société Générale has made it a top patron of classical music in France.

Its commitment to young musicians has been reflected in partnerships since 1988 with the two most prestigious schools of classical music education in the country: the National Conservatories of Music of Paris and Lyon. The association provides assistance to their students' personal projects: purchase of instruments, touring abroad, participation in contests, etc. To support the growth of the most promising instrumentalists, Mécénat Musical Société Générale has also committed itself to creating a collection of ancient and contemporary instruments.

Since 2017, the association has supported la Maîtrise Populaire of Opéra-Comique, which trains young singers aged from eight to twenty-three years old. Working in one of the oldest concert houses in France, this troupe is trained in singing, stamina, rehearsal, staging and even stage fright.

Equilibrium (EQ) takes over with these initiatives as the young graduate faces the important choices ahead. Supported by Mécénat Musical Société Générale, EQ is more than ever an embodiment of the Group's signature: “The Future is You.”

www.mecenatmusical.societegenerale.com