Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking ? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data ?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim ?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

The quartet, is a lifestyle choice

Two violins, one viola, one cello: the string quartet is considered the ideal musical formation. After leaving the Conservatoire Supérieur de Musique de Paris in 2013, four musicians with an average age of 24 formed the Arod Quartet.
Arod Quartet

Arod? A reference to the horse rode bareback and bridleless in the Lord of the Rings! Jordan Victoria and Alexandre Vu, violins, Corentin Apparailly, viola, and Samy Rachid, cello, have experienced a meteoric ascent supported by Societe Generale’s musical patronage association, Mécénat Musical Société Générale.

From left to right : Samy Rachid, Jordan Victoria, Corentin Apparailly et Alexandre Vu

Interview with Samy and Corentin

 

Why create a quartet ?

Samy: Because it’s great! The repertoire written for string quartets is unbelievable, with a huge number of masterpieces. Beethoven, Mozart, Mendelssohn: everyone agrees that writing for a string quartet is the most difficult. There are four voices, but three different tones of instruments, with violins, the deeper viola and the even deeper cello. However, you can’t go too low, because the cello is not a double bass...it’s a real conundrum.

Corentin: The quartet is a discussion between four people. Often the four people are speaking at the same time, sometimes an instrument speaks on its own. The discussion may be heated, solemn or even a collective prayer.

 

Did you dream about forming a quartet ?

Samy: No, it happened by chance. Jordan dreamed of being a soloist, Corentin was thinking about composing, and Alex and I were thinking of playing in an orchestra… but being immersed among 110 other musicians, that’s a vocation. A string quartet is a means of asserting yourself while remaining within a collective. We formed the quartet in 2013 and were quickly offered concerts. We were lucky, beyond our wildest dreams!

 

In 2016, you won the ard1 music competition in munich. what did that change ?

Samy: There are a lot of string quartets, so competitions are a necessary way of making yourselves known. Some organisers only go through this route: they offer the winner several concert dates. Winning the Nielsen Competition in Copenhagen in 2015 gave us the opportunity to tour Northern Europe.

Corentin: We have had good experiences in these competitions. It wasn’t a chore but a common goal. We were focused on ARD for months: we spoke of nothing else, among ourselves and with our friends. One of them even came with us to Munich: we rented an apartment, and he cooked for us while we took the tests! It’s really special, this life in a foursome, which our friends find it difficult to understand. Even musicians can’t imagine what it’s like. There is a higher dimension in a quartet, it’s more than just working in a team. When we meet other quartets, they understand!

 

What is the rhythm of life in a strong quartet ?

Samy: A quartet is a lifestyle choice. We all live in Paris, which makes a lot of things easier, because we see each other four to six hours a day to work. We part company in the evening … only to get in touch again on social networks and discuss schedules, programmes, etc. It never ends.

 

Social networks: constraint or pleasure ?

Corentin: Our generation has grown up with social networks: they’re part of our lifestyle. We don’t use Facebook to communicate by posting some nice photos. We talk as much as possible about the daily life of the quartet, our identity beyond concerts and rehearsals. We like showing Jordan’s bichon frise walking across a concert hall… our mascot! It is also a means of showing that classical music is not as stuffy as many people believe.

Follow the quartet’s news on www.quatuorarod.com

Mécénat Musical Société Générale

 

Along with contemporary art, classical music is one of the two major strands of the Societe Generale Group’s cultural patronage policy. In 2017, the Mécénat Musical Société Générale Association celebrates its 30th anniversary, 30 years during which it has supported excellence, innovation and sharing. It has established itself as a point of reference for classical music in France. The partnership with the Arod Quartet is part of the association’s strong ongoing commitment to chamber music: Mécénat Musical Société Générale has supported various string quartets, including the Parisi Quartet and the Debussy Quartet when they were starting out. In 2017, it supported two young string quartets, Van Kuijk and Arod. In the same way, the association has also renewed its partnership with the ProQuartet association, which it supported in 1987.

www.mecenatmusical.societegenerale.com