Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

The quartet, is a lifestyle choice

Arod Quartet

Arod? A reference to the horse rode bareback and bridleless in the Lord of the Rings! Jordan Victoria and Alexandre Vu, violins, Corentin Apparailly, viola, and Samy Rachid, cello, have experienced a meteoric ascent supported by Societe Generale’s musical patronage association, Mécénat Musical Société Générale.

From left to right : Samy Rachid, Jordan Victoria, Corentin Apparailly et Alexandre Vu

Interview with Samy and Corentin

 

Why create a quartet ?

Samy: Because it’s great! The repertoire written for string quartets is unbelievable, with a huge number of masterpieces. Beethoven, Mozart, Mendelssohn: everyone agrees that writing for a string quartet is the most difficult. There are four voices, but three different tones of instruments, with violins, the deeper viola and the even deeper cello. However, you can’t go too low, because the cello is not a double bass...it’s a real conundrum.

Corentin: The quartet is a discussion between four people. Often the four people are speaking at the same time, sometimes an instrument speaks on its own. The discussion may be heated, solemn or even a collective prayer.

 

Did you dream about forming a quartet ?

Samy: No, it happened by chance. Jordan dreamed of being a soloist, Corentin was thinking about composing, and Alex and I were thinking of playing in an orchestra… but being immersed among 110 other musicians, that’s a vocation. A string quartet is a means of asserting yourself while remaining within a collective. We formed the quartet in 2013 and were quickly offered concerts. We were lucky, beyond our wildest dreams!

 

In 2016, you won the ard1 music competition in munich. what did that change ?

Samy: There are a lot of string quartets, so competitions are a necessary way of making yourselves known. Some organisers only go through this route: they offer the winner several concert dates. Winning the Nielsen Competition in Copenhagen in 2015 gave us the opportunity to tour Northern Europe.

Corentin: We have had good experiences in these competitions. It wasn’t a chore but a common goal. We were focused on ARD for months: we spoke of nothing else, among ourselves and with our friends. One of them even came with us to Munich: we rented an apartment, and he cooked for us while we took the tests! It’s really special, this life in a foursome, which our friends find it difficult to understand. Even musicians can’t imagine what it’s like. There is a higher dimension in a quartet, it’s more than just working in a team. When we meet other quartets, they understand!

 

What is the rhythm of life in a strong quartet ?

Samy: A quartet is a lifestyle choice. We all live in Paris, which makes a lot of things easier, because we see each other four to six hours a day to work. We part company in the evening … only to get in touch again on social networks and discuss schedules, programmes, etc. It never ends.

 

Social networks: constraint or pleasure ?

Corentin: Our generation has grown up with social networks: they’re part of our lifestyle. We don’t use Facebook to communicate by posting some nice photos. We talk as much as possible about the daily life of the quartet, our identity beyond concerts and rehearsals. We like showing Jordan’s bichon frise walking across a concert hall… our mascot! It is also a means of showing that classical music is not as stuffy as many people believe.

Follow the quartet’s news on www.quatuorarod.com

Mécénat Musical Société Générale

 

Along with contemporary art, classical music is one of the two major strands of the Societe Generale Group’s cultural patronage policy. In 2017, the Mécénat Musical Société Générale Association celebrates its 30th anniversary, 30 years during which it has supported excellence, innovation and sharing. It has established itself as a point of reference for classical music in France. The partnership with the Arod Quartet is part of the association’s strong ongoing commitment to chamber music: Mécénat Musical Société Générale has supported various string quartets, including the Parisi Quartet and the Debussy Quartet when they were starting out. In 2017, it supported two young string quartets, Van Kuijk and Arod. In the same way, the association has also renewed its partnership with the ProQuartet association, which it supported in 1987.

www.mecenatmusical.societegenerale.com