Private clients Financial intermediaries

Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 5:30pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Idem: The art of difference

Making of - The Idem art printing house is a locale steeped in history. For more than a century this quintessentially Parisian atelier has uniquely combined excellence and know-how. Artists from all over the world have come to work here, inspired by an ambiance dedicated to creation - By Victoire Chapellier, cultural journalist.

A link between tradition and modernity

In a small street, tucked away in the neighbourhood of Montparnasse, and a stone’s throw from the “Dôme” and “La Coupole” brasseries which once welcomed the bohemian artistic youth of the world with open arms during the Roaring Twenties, can be found Idem Paris (the acronym for “Imprimerie de Montparnasse”, created in 1997). There is no sign except a black marble slab above a passage where we can read in golden letters “E. Dufrenoy, Imprimeur-Lithographe”. At the end of this passage, in the shadows, a sign “Idem Paris” is mounted above an iron gate. In crossing over the threshold, the visitor enters a parallel world, suspended in time, steeped in history and promise, where artists have conversed through the ages and where the stones themselves hold many a memory.

A truly mythical location

Why so much discretion? First of all because Idem Paris is a creative space that takes special care of the artists that come from all over the world to work there. And also because its reputation for excellence, built through over a century of work, is such that it needs no advertising other than word of mouth. David Lynch (1) is a regular, noting that “the Idem workshop has a very special, unique atmosphere, that really encourages creation. The ideas come from the combination of the stone, the place, the people and this unique atmosphere.”

This very special atmosphere has its origins in the history of a space which is celebrating its 140th anniversary this year. The original press was created in 1881 by Émile Dufrenoy, whose descendants still live in the building. It was founded under the symbolic patronage of Pablo Picasso who was born the same year.

In the 1930s, the premises were occupied by the Michard printing works, specializing in the publishing of geographical maps. Later they housed the machines of the famous Mourlot printing house, craftsman of the revival of artistic lithography in Paris during the inter-war period. Fernand Mourlot started printing there in 1976, and famously collaborated during his career with Henri Matisse, Picasso, Miro, Jean Dubuffet, Georges Braque, Marc Chagall, Alberto Giacometti, Fernand Léger and Jean Cocteau. For Chihiro Minato (2), Idem is a place where “the voices (of Matisse and Picasso) seem not to have been entirely silenced and are still there, merging somehow with the clatter of the machines”.

The water allows the ink to stick only to the wax drawn elements.

Lithography is a flat printing technique of a design made on limestone.

It is based on the principle of the mutual repulsion between fat and water and the affinity of fatty substances between them. A drawing is executed with grease-laden ink on the surface of a previously sanded stone surface. The stone is then wetted: the drawn elements, which are greasy, will repel the water but retain the ink, also greasy, from the inking rollers.

An experimental place

After entering a patio filled with geraniums and lithographic stones of all sizes, visitors are greeted by a large glass roof. A double row of Voirin and Marinoni presses occupy the immense space. Designed in the 19th century, these heavy, cast-iron machines were once operated by a system of pulleys and leather belts driven by a transmission shaft. This was fed by a steam boiler still visible today. Around the presses, a swarm of young people are busy. Behind one of them, a chromist coats the rollers with pink while two colleagues, perched on the sides, pass large sheets of paper—made especially in Japan for Idem—between the rollers. The contrast between the impressive size of the machines and the delicacy of the gestures, executed with precision and speed, gives the printing process an almost magical aura.

Idem’s master printers pass on this precious know-how and introduce both French and international artists to working with paper, guiding them across unusual artistic territories in the development of their images. Should the design be executed directly onto the printing stone or transferred from a digital file? How can the colours be made transparent? In some cases, it may take several months of R&D to find the right technique for a project.

Whilst they all possess specific, unique characteristics, the creations have one thing in common: a certain authenticity which results from the physical contact between the paper and the specific texture of the lithographic stone chosen. One only needs to look at the lithographs by Vhils (3), Obey (4), Escif (5) or Ruptur (6) hung on the walls of the atelier to be convinced.

Erwann, artisan printer and atelier manager, takes out a lithograph by artist JR. 
In the glass roof, the cables that supplied the machines in the XIX e century are still visible.

Various tests are carried out until the perfect print is made.

An inspiring place

The calm of the 1st floor, dedicated to design, contrasts with the industrious buzz of the ground floor. It is accessed by a staircase with yellowing walls, lined with posters of exhibitions of the great masters of painting, most of whom came to visit the printing press at some point during their lifetime. Using the same lithographic stones as their illustrious predecessors, young designers from all over the world can study and work in the well laid out drawing rooms for a few weeks at a time, ensuring a fruitful artistic continuity from one generation to the next.

Hand presses installed nearby are used to carry out the preparatory tests for the prints. At the end of the room, there is a dark room where Henri Cartier-Bresson’s assistant (7) originally decided to set up his laboratory to train a new generation of photographers.

The press of the famous engraver Piero Crommelynck, who most notably accompanied Picasso from 1963 to 1973, was restored to use following a donation to Idem by the Crommelynck family. Another donation from one generation to the next is the darkroom and photo studio of Voya Mitrovic, the photographer of Henri Cartier-Bresson and Josef Koudelka.

This virtuous circle of the transmission of skills and resources, experimentation, and artistic nurturing between the generations is central to the values that make Idem unique. The patrons association of Idem Paris was created in 2010 to ensure the continuance of this unique locale as a non-profit association. The association works to perpetuate the memories of those who passed through its doors, and to continue to recount the extraordinary narrative adventure of the artistic work-on-paper that is the history of Idem, supporting the activity and development of the press. With their continued efforts, the history of this very specific art will continue to be written within its walls for a long time to come.

 

1 American filmmaker, screenwriter, photographer, musician and painter born in 1946.
2 Japanese photographer born in 1960.

3 Portuguese street-artist born in 1987.

4 American street-artist, screen designer, muralist and illustrator born in 1970.

5 Spanish street-artist.

6 French street-artist.

7 French photographer, photojournalist and designer (1908-2004).