Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Hydrogen: a crucial issue for climate transition

by David Seban-Jeantet, Chief Investment Officer, Societe Generale Private Wealth Management

In 1874, in his famous novel The Mysterious Island, Jules Verne prophesied the advent of hydrogen in response to the exhaustion of coal: "I believe that water will one day be used as a fuel, that hydrogen and oxygen, which constitute it, used alone or simultaneously, will provide an inexhaustible source of heat and light of an intensity that coal cannot have." 145 years later, at a time when the climate emergency has never been so urgent, this energy vector is at the heart of all attention and is enjoying unprecedented acceleration.

Carbon frugality: a global objective

As a follow-up to the Paris Agreement, the European Commission has set a target for offsetting its CO2 emissions by 2050. This objective necessarily involves the creation of a carbon-free energy production and distribution sector. Carbon frugality has become a key focus of economic policy in Europe and around the world. While the old continent seems to be a step ahead, last September China announced ambitious carbon neutrality targets for 2060 and, in the United States, the elected candidate Joe Biden has already unveiled his intention to return to the Paris Agreement.

Hydrogen, an atom with a high green potential

The hydrogen atom is the lightest and simplest chemical element, consisting of a single electron and a proton. Yet it is the best of fuels and the source of energy for the sun and stars: hydrogen represents more than 90% of the mass of the sun and nearly 75% of the mass of our galaxy. Its low density and therefore its evaporation explain why, on Earth, hydrogen is mainly present in recombined form in water and hydrocarbons.

There are two main sources of hydrogen production, hydrocarbon reforming and water electrolysis. The former is the most common today but generates carbon dioxide during combustion. The second makes it possible to produce "green" hydrogen, provided that the electricity used for the electrolysis of water is itself produced from renewable energy sources.

The need to create an ecosystem

"Green" hydrogen is a central element of the European Commission's climate strategy. The hydrogen plan is deployed in three phases over the period 2020-2030 and aims to decarbonise a majority of industrial and transport processes. It is by adopting an approach that the choice of hydrogen takes on its full meaning. Indeed, the production of hydrogen by electrolysis and then its use in fuel cells as an electricity generator reduces the efficiency of this energy source compared to that of fossil fuels. However, when combined with renewable energies such as solar or wind power, hydrogen makes it possible to store and defer the use of energy, thus improving the efficiency of the system as a whole. The development of fuel cells will also make it possible to significantly increase the autonomy of electric vehicles, with a charging time comparable to that of a combustion vehicle.

The idea is therefore the creation of a holistic ecosystem and value chain: hydrogen producers, community services, car and rail manufacturers and the emergence of new entrants.

So it seems Jules Verne was right about the potential of hydrogen. But if the shipwrecked people of The Mysterious Island were able to escape in time before the explosion of the island, there is no other way out for humanity than to learn how to tame the climate and the impact of our actions on our ecosystem. In the face of the climate emergency, hydrogen is emerging as a vector for the future energy transition.

Would you like to discuss this subject further with us?

The information provided on this page is for information purposes only and has no contractual value. The content of this page is not intended to provide investment advice or any other investment service and does not constitute an offer, a personalised recommendation or advice from Societe Generale Private Banking with a view to the purchase or subscription or sale of investment services or financial products or an investment in the asset category mentioned. The information presented above does not constitute legal, tax or accounting advice.Société Générale Private Banking cannot under any circumstances be held liable for any investment decision taken by a reader on the basis of the information presented on the page.

No Société Générale Private Banking entity undertakes to update or modify the present page and will not assume any responsibility in this respect. No Société Générale Private Banking entity shall be held liable in the event of direct or indirect loss related to any use of this publication or its content. No Société Générale Private Banking entity offers any guarantee, express or implied, as to the accuracy or completeness of this information or as to the profitability or performance of any asset class, country or market.

The historical data used and the information and opinions cited are taken from or based on external sources that Société Générale Private Banking entities consider reliable but which they have not independently verified. No Societe Generale Private Banking entity assumes any responsibility for the accuracy, relevance or completeness of these data.