Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

House Views - May 2020 - Glimmers of Recovery

Over the past month, more and more governments have begun to ease lockdown restrictions, encouraged no doubt by the absence so far of a second wave of infections of CoViD-19.

Macro
Over the past month, more and more governments have begun to ease lockdown restrictions, encouraged no doubt by the absence so far of a second wave of infections of CoViD-19. Nonetheless, they will remain vigilant –we still have not seen the peak in active cases – and some restrictions on activity are likely to linger. Business confidence has begun to stabilise as activity levels have stopped plummeting. However, output remains at depressed levels and unemployment levels continue to rise rapidly, meaning that recovery will be gradual. Given these factors, fiscal and budget support packages will remain necessary, with the focus switching from shortterm support for companies and households towards measures to foster recovery via investment in areas such as green energy or IT.

Central Banks
The recent German Constitutional Court ruling on European Central Bank asset purchases does not appear to have diminished the ECB’s willingness to pursue its programmes. Indeed, recent statements by policy-makers suggest that the size of its Pandemic Emergency Purchase Programme could be boosted at the next meeting. The US Federal Reserve (Fed) has similarly given no indication of any wavering of its commitment to pursue its various support  programmes, even if the speed of its asset purchases is likely to slacken from the recent heady pace (its holdings have risen 63% since mid-February). In addition, emerging world central banks have been busy cutting rates so far this year, despite marked currency weakness.

Markets
With government deficits skyrocketing across the globe, central bank asset purchases will be key to keeping sovereign bond yields at manageable levels. In addition, the support provided to corporate bond markets should help maintain yield differentials over government bonds (“spreads”) at relatively low levels, in particular for better-quality issuers. This provides a supportive backdrop for global equities, especially given the gradual easing of lockdowns thanks to the continued slowing of the coronavirus pandemic and the vast size of government support programmes. All in all, a more neutral stance in terms of asset allocation is now possible.

Bottom line
We suggest moving to Neutral in equities, but remaining underweight in sovereign bonds – today’s low yield levels diminish both their return potential and their usefulness for portfolio diversification. We continue to prefer euro-denominated High Yield (HY) bonds over those issued in dollars given their generally better-quality balance sheets. Within equities, the UK may continue to underperform in light of the rising risk that Brexit may occur without a favourable trade deal with the EU. Among emerging markets, we continue to prefer Asia over other regions where the pandemic continues to spread. Oil prices have recovered somewhat from the late-April shock while gold continues to benefit from safe-haven flows in the face of rapid increases in money supply.

In accordance with the applicable regulation, we inform the reader that this material is qualified as a marketing document. CAO9/H1/2020

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Head of Investment Strategy Societe Generale Private Banking