Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Globe trekker

Some facts, figures and examples of changes that will transform the world of tomorrow.

45,500

This is the number of animals and plants that operation thunder, led by interpol between september and october, saved from widespread illegal trafficking. The international criminal police organisation said it had arrested 699people and seized around 100shipments of timber, a ton of ivory and pangolin scales, and thousands of turtles, eggs, birds and reptiles across 103countries. This follows on from three other operations carried out since2017 aimed at putting anend to this type of activity, the environmental, social, health and economic consequences of which are devastating.

Space

The first rubbish collector in the sky

The European Space Agency (ESA) has signed an €86million contract with ClearSpace, a Swiss start-up from the Research Institute of the Swiss Federal Institute of Technology in Lausanne. Called ClearSpace-1 and scheduled for 2025, this mission aims to search for debris weighing 112 kg lost in space since 2013. According to ESA, in sixty years of space activities, more than 5,550launches have resulted in the logging of over 42,000objects in orbit, of which approximately 23,000 are still in space today. Thisdebris constitutes a real threat for the satellites which orbit the Earth and for astronauts on missions.

Ethiopia

A sixth Ocean in East Africa

A group of researchers have made an incredible discovery in Ethiopia, in the Afar Desert. Satellite images have revealed the progressive widening of a chasm that appeared in 2005 following the eruption of the Dabbahu volcano. This fault, 10metres deep and extending over 56kilometres, could accommodate the waters of the Red Sea and ultimately lead to the split of the African continent in two. However, if you want to go swimming there you’ll be waiting a long time: the gap is widening by only 7millimetres per year. So, we will have to wait at least 10million years before counting one more ocean on planet Earth!

Europe

When technology sheds light on the smells of the past

Smell what our ancestors smelt. This is the ambition of a three-year European research programme, begun in January by specialists in artificial intelligence and engineering. Thanks to the development of an algorithm capable of identifying descriptions and representations of odours in books and works of art dating from the 16th to the 20thcentury, the team are on track to creating an encyclopaedia of olfactory heritage. Chemists and willing noses will then be responsible for reproducing these emanations so that they can be di used into the atmosphere ofmuseums for that authentic feel. The promise of a fabulous journey intothe perfumes of the past...

New Zealand

The official for astronauts on missions. Wizard of Christchurch

With his pointy hat, long black robe and staff, Ian Brackenbury Channell looks the perfect magician. And for good reason, the city council of Christchurch hired this eccentric British man twenty years ago to carry out acts of “witchcraft” within the framework of the promotion of the city. His job is actually more to pontificate and boost tourism in the square located in front of the cathedral than to cast spells, and provides him with a salary of 16,000 New Zealand dollars annually that is magically tax exempt. Decorated with the Queen’s Service Medal in 2009, he became an emblematic character of the Garden City. The Wizard, now 87years old, is currently looking for a suitable successor with -a skill-set to match!

Australia

Regenerating the scorched earth

In Australia, the major fires of 2019 and 2020 had disastrous consequences: more than 7billion trees damaged, and no less than 3billion animals killed or displaced. How can we regenerate land damaged by fire? To accomplish this mission, the environmental organisation WWF decided to send drones to plant up to 40,000tree seeds per day in the devastated areas. A technology that promises to both accelerate the regeneration of fauna, it can also reach areas normally difficult to access. Primary objectives of the NGO: restore 2billion trees by 2030 and double the population of koalas by 2050.