Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Global trekker

6.6

In 2019, Facebook removed almost 6.6 billion fake accounts registered on its social network — almost as many as the Earth’s population. Facebook has been able to detect these fake accounts thanks to an AI based model of machine learning capable of analysing the behaviour of profiles and their interactions with the rest of the community.

China

The bionic eye

Researchers at the University of Hong Kong have been focussing their attention on developing a functional electrochemical eye, equipped with an artificial retina composed of nano-sensors that mimic the photoreceptor cells of the human eye. This innovation could help restore sight to some 250 million visually impaired people worldwide. The current prototype is still of relatively low resolution (100 pixels), with a somewhat narrow field of view (100 degrees instead of 160 for the human eye), but researchers estimate that this bionic eye will outperform the human eye within only five years. This important discovery is also being considered for humanoid robots.

Germany

Eco-Streaming

All Netflix subscribers together emit as much C02 in one second, as a car circling the Earth 3.8 times. This is the tag-line of the Berlin-based start-up Plantyflix, which intends to raise awareness among fans of series and binge watching of the ecological impact of Netflix and other on-demand video platforms. It allows viewers to offset their carbon footprints by paying a fee, the amount of which varies depending on their consumption (from 1 to 6 euros per month). Half of the income collected is donated to the NGO Eden Reforestation Projects to plant trees in different countries around the world. Their objective: 1 million trees planted by the end of this year.

France

A haven for the electro-sensitive

The hamlet of Durbon, in les Hautes-Alpes, is one of the last ‘white areas’ in France, where neither mobile network nor Internet is accessible. This is viewed as a godsend for the Association Zones Blanches (AZB) which wants to preserve this electromagnetic radiation-free zone and set up a medical-social centre for those suffering from Electromagnetic Hypersensitivity (EHS) and Multiple Chemical Sensitivity (MCS). The centre, which intends to combine care and research, would be the first dedicated to these unusual pathologies in Europe.

Japan

Poimo, the inflatable electric scooter

A scooter that fits into a ruck-sack? Yes, you’d better believe it! Developed by researchers at the University of Tokyo, it even fits into a small backpack, since it weighs only 5.5 kilos. Poimo — short for Portable and Inflatable Mobility — is inflatable and has only five parts: two pairs of wheels, an electric motor combined with a battery and two handlebar grips in which a wireless control for driving is hidden. Poimo can be inflated in 71 seconds, thanks to the small electric pump included. The machine is still only a prototype, but it has potential. Have a nice trip, Poimo!

Bhutan

Stamps of all kinds

Collecting Bhutanese stamps has contributed hugely to the popularisation of this small country, landlocked in the Himalayas between India and China. Its inhabitants were not particularly fond of posting letters, but these stamps were a useful source of foreign currency that helped develop the kingdom. It was an American, Burt Kerr Todd, who came up with the idea for these somewhat original stamps in the 1960s: stamps on steel or silk, and even small rubber washers with micro-grooves that play the national anthem or CD-Rom stamps containing a documentary on the history of the country.