Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)

Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)

Monaco: +377 97 97 58 00 (9/12am - 2/5pm)

Switzerland: Geneva +41 22 819 02 02 & Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

Frankfurt, city of art and finance

Frankfurt inevitably evokes the world of finance. After the establishment of the European Central Bank in 1998, the capital of the state of Hesse attracted many financial institutions. This trend has accelerated recently, with the European headquarters of several international banks such as Goldman Sachs, JP Morgan, Morgan Stanley, Citigroup, Nomura, Sumitomo Mitsui, UBS, Credit Suisse and Standard Chartered moving into Europe in anticipation of Brexit.

What is less well known is that since the early 2000s, the city has radically modernized and developed its museum infrastructure, becoming a fully-fledged cultural destination for the art lover. Frankfurt now has around 50 museums and exhibition centres, most of which are located along the banks of the Main River and a stone's throw from the historic city centre. Some have undergone major renovations or extensions (Schirn Kunsthalle, Museum of Applied Arts and Museum of World Cultures, in particular), while others have come out of the ground ex nihilo. Among the latest additions are the MMK 2 contemporary art centre in the Taunus Turm (Taunus Tower), the Goldkammer (opened in 2019) and the Museum of Electronic Music, which will open in 2020.

This dynamism has of course took advantage from the real estate boom and the development of the city's business district, which have generated significant tax revenues. It has also benefited, in many cases, from the direct support of local businesses, reviving a historical tradition of patronage dating back to the early 19th century. Thus, it was a banker and spice merchant, Johann Friedrich Städl, who in 1815 gave birth -along with his name -to one of the most important German museums, where visitors can discover a unique collection of European art from the 16th to the 20th century, while the "Kunstverein" of Frankfurt, a major centre for contemporary art on the German scene, was created on the initiative of the city's citizens and merchants in 1829.

This tradition of cultural patronage continues resolutely in our time. In this respect, the reading of the "tableaux d'honneur" devoted to the patrons of museums and art centres is edifying, given the large number of institutional donors. The Städl Museum, for example, enjoys the support of some fifty companies, while the MMK Museum of Modern Art is supported by some sixty institutional friends, private foundations -starting with the Jürgen Ponto Foundation, former head of the Dresdner Bank -and financial institutions, led by a dynamic circle of friends, chaired by the industrialist Stefan Quandt. In the panorama of the great patrons of contemporary Frankfurt, it is impossible, finally, not to mention Carlo and Karin Giersch, who have made their fortune in the international distribution of electronic components, and whose philanthropic involvement takes the form of the foundation of several museums, student residences, eponymous research centers, but also of a multifaceted support to the arts, science and medicine.

The result of this remarkable combination of ambition and means is that Frankfurt has created in the space of a few decades a formidable showcase for the arts and sets an example of virtuous development, where economic growth, thanks to the involvement of its major players in local development, is bringing culture in its wake.

 

Laurent Issaurat & Petra Mennong

Laurent Issaurat