Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Flash Update - Light at the end of the tunnel

The group Global investment Committee (GIC) held an unscheduled meeting on November 10 to review the outlook and investment strategy in light of yesterday’s announcement by BioNTech and Pfizer of the preliminary results of their Phase 3 trials of a COVID-19 vaccine.

Yesterday’s announcement is clearly encouraging news given the high level of effectiveness of the partners’ vaccine. The trials included 43,500 participants, of whom 94 have contracted COVID-19. Within this total, the split between patients who had received two doses of the vaccine and those who had received the placebo showed that the vaccine was more than 90% effective. Of course, the trials will continue and the final analysis will only be conducted once there have been 164 confirmed cases among participants. At this stage, it is likely that the partners will apply for “emergency use authorisation” in the US and Europe before the end of November.

However, this does not mean that the vaccine will be widely available any time soon. Pfizer and BioNTech expect to have produced 50 million doses by year-end and 1.3 billion doses by the end of 2021. This means that countries may well be forced to maintain lockdown measures throughout much of the winter in the northern hemisphere, with the vaccination of health professionals and the most vulnerable part of the population ramping up only slowly. Moreover, the vaccine must be kept refrigerated at ultra-cold temperatures which adds logistical complexity to distribution chains.

Markets reacted almost instantaneously to yesterday’s news. Equity indices rallied sharply, in particular across Europe where the MSCI EMU index rose 5.4%. Underlying this move, there was a marked shift in emphasis from the stocks which have led the market this year (such as mega-cap tech and internet companies) towards the laggards (such as airlines and financials). This meant that the MSCI US index – which is dominated by tech stocks – only rallied 0.8%. With investors factoring in a return to higher growth, oil prices jumped 7.5% while inflation-sensitive long-dated bonds came under selling pressure – ten-year US Treasury yields soared 10.5 basis points yesterday to their highest level since March.

Bottom line. The GIC expects economic activity to remain sluggish in coming months, especially in Europe, but recognises that the longer-term outlook has brightened appreciably. This means that government bonds in the US and Europe are likely to remain under selling pressure as the improved outlook should mean a pick-up in inflation and higher bond yields. Accordingly, the GIC decided to reduce sovereign bond allocations to a strong Underweight. Laggard equity markets – such as European bourses which are less exposed to technology and internet leaders – should begin to catch up after extended underperformance. The GIC has therefore decided to return European equity markets to a Neutral allocation in portfolios, thereby moving our overall equity exposure to a slight Overweight.

Read full article​​​​​​​

Head of Investment Strategy Societe Generale Private Banking