Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Five things you need to know about Tamara Gillan

Self-made

Tamara Gillan always knew that she would be an entrepreneur and credits her parents for it. Her father started many businesses, whilst her mother comes from an academic, strong female family in New Zealand, where Tamara grew up. “I was lucky to come from this dual background, says Tamara Gillan. My father transferred the belief that I could do anything I wanted and that positivity can get you anywhere, whilst my mother gave me academic rigour and emotional intelligence.” Turning 30 was a milestone: it was the catalyst to start her own business. Tamara identified brand partnership as a niche area in the marketing landscape and decided to embrace this gap. This marked the start of Cherry London in 2009, a very successful independent marketing agency with a unique positioning on strategic brand partnerships. In 2019, she founded the WealthiHer Network, which brings together the UK’s leading financial institutions to help women become more prosperous.

Collaboration

Tamara Gillan strongly believes that collaboration and partnership are the way forward for successful businesses. She learned this from experience and placed it at the centre of her business and the WealthiHer Network. Cherry London uses the power of collaboration to engage people differently and overcome challenges. It has developed a unique collaborative approach to marketing which brings brands together for a campaign. Thanks to its visionary marketing approach, Cherry London has seduced leading brands such as O2 Priority Programme or HSBC Jade and is enjoying an unprecedented success.  “I believe in the power  of togetherness, she says. You can do amazing things by working together.” Partnership is also the driving force behind the WealthiHer Network, by making competitors in the finance industry work together to provide women with greater financial literacy and education about wealth management.

Female Empowerment

72 % of women in the UK believe they are not understood by the financial industry. As a result, a lot of them don’t invest in the right way or don’t protect their future by not investing in the first place. Tamara believes that there is a lack of understanding in the banking and finance industry about women’s wealth management. This is why she created the WealthiHer Network. “As a network, we want to equip women with the right knowledge and skills to grow their wealth and ensure they get the opportunities they never had before. And it starts by better understanding their needs so that we can better serve them. We have in our network some amazingly successful women founders and they advise a broader next generation of female entrepreneurs. We know the negative impact of Covid-19 on women, so we will use our education to help give them the confidence to become future leaders.”

Sustainability

Helping women to prosper more is not the sole positive impact of the WealthiHer Network. It also contributes to build a better world. How? Because women have different engagements and motivations when it comes to investing: 89 % of them want to invest sustainably and with social responsibility, which is 10 % more than men! According to Tamara Gillan, the financial sector and society at large have a lot to gain from listening to women. “Women want to act responsibly in the way they engage financially. For them, social responsibility is more important than the environment. 60 % of wealth will be in the hands of women by 2025. If we can shift more funding into women’s hands, I believe that we can build a better world! This is why it is so important that women’s voices are heard in the finance industry.”

Tamara’s tips

Creating lasting change, dreaming big and making it happen, and changing the world for the better is what has driven Tamara Gillan since she started her journey. She wants to turn her knowledge, experience, and connections into something good for business. She is very proud of what the WealthiHer Network has achieved so far and very thankful to her partners, and women in particular. When asked about her advice to female entrepreneurs, she has a lot to say: “Don’t take the easy or safe path. Hold your line for better because we need to as a society. Believe in yourself and be resilient because you will encounter many knocks and challenges as a woman. Don’t be afraid to ask for help and to hire people who terrify you because this is the way to get the best of the best. Take some time off to get more energy and more inspiration! It is vital to nurture yourself and grow your business. And of course, follow my father’s advice ‘Put back in what you take out’.”