Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email: direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Earth Day is in April

This year, Earth Day comes at a time when we are facing an unprecedented pandemic, which requires us to shut down many of our economic activities to protect ourselves. The result is a very significant drop in pollution and greenhouse gas emissions: the lockdown that a large part of the world's population is currently experiencing seems to be giving our planet a bit of a break.

But what will happen when the crisis is over? It is an opportunity to remind us that our planet and its ecosystems provide our livelihood and that it is our responsibility to preserve them for our future generations.

The effects of human activity on the planet and its climate represent threats that humans inflict on their ecosystem and thus on their own species. Establishing an Earth Day also means recognizing that we depend on it, not the other way around.

For more than 50 years, on this day, we have all been collectively called to act. In the financial field, companies or public organizations have launched interesting and innovative initiatives. For example, at the end of 2018, the first "Forest Resilience Bond" was issued and is the result of a partnership between the public and private sectors. This fund finances projects to safeguard the Californian forest(1) based on the impact loan mechanism(2). Only institutional investors or foundation managers can subscribe to this type of investment due to the volume of investment.

On the other hand, it is possible, on an individual scale, to make an effective contribution and invest in an offer the investment theme of which is linked to the biosphere, such as the fight against climate change(3). Or to engage in philanthropic action. Let's mention the "Terre Solidaire"(4) foundation, which is recognized as being of public utility in France. Its ambition is to "participate in the construction of a society that conceives of progress and economic and social development in a way that respects nature, women and men and the limits of the Earth". Its action is deployed in France and internationally.

If you would like to get involved in this cause, we can accompany you. Contact your Private Banker.

 

1. According to the World Resources Institute press release:

https://www.wri.org/news/2018/11/release-forest-resilience-bond-help-fund-46-million-restore-project-mitigate

.

2. Impact loans are debt instruments whose repayment terms depend on the achievement of social or environmental results.Performance may also sometimes be conditional on the achievement of these indicators.

3. Provided its risk profile matches your expectations

4. https://fondation-terresolidaire.org/

This document is of an advertising nature and has no contractual value. The content of this document is not intended to provide an investment service. It does not constitute investment advice or recommendations, nor does it constitute personalised insurance advice or recommendations, nor legal, accounting or tax advice, nor does it constitute an offer of products or services or a solicitation of any kind on the part of Societe Generale Private Banking. The information contained herein is provided for information purposes only and is intended to provide the reader with information that may be useful in making a decision. Any information on past performance that may be reproduced in no way guarantees future performance. Before subscribing to any investment service or financial product, potential investors should read all the information contained in the detailed documentation for the service or product in question (prospectus, document entitled "key information for investors", term sheet), in particular that relating to the risks associated with this service or product. Societe Generale Private Banking France cannot under any circumstances be held liable for any decision taken by an investor on the basis of this information. This document is confidential, intended exclusively for the person to whom it is given, and may not be communicated or made known to third parties, nor may it be reproduced in whole or in part, without the prior written consent of Société Générale Prive Banking France. For more information, click here.

Claire Douchy Head of Corporate Commitments and Responsible Projects Societe Generale Private Banking France

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