Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Earth Day is in April

First celebrated in 1970, this major environmental event, usually observed in more than 184 countries, is 50 years old.

This year, Earth Day comes at a time when we are facing an unprecedented pandemic, which requires us to shut down many of our economic activities to protect ourselves. The result is a very significant drop in pollution and greenhouse gas emissions: the lockdown that a large part of the world's population is currently experiencing seems to be giving our planet a bit of a break.

But what will happen when the crisis is over? It is an opportunity to remind us that our planet and its ecosystems provide our livelihood and that it is our responsibility to preserve them for our future generations.

The effects of human activity on the planet and its climate represent threats that humans inflict on their ecosystem and thus on their own species. Establishing an Earth Day also means recognizing that we depend on it, not the other way around.

For more than 50 years, on this day, we have all been collectively called to act. In the financial field, companies or public organizations have launched interesting and innovative initiatives. For example, at the end of 2018, the first "Forest Resilience Bond" was issued and is the result of a partnership between the public and private sectors. This fund finances projects to safeguard the Californian forest(1) based on the impact loan mechanism(2). Only institutional investors or foundation managers can subscribe to this type of investment due to the volume of investment.

On the other hand, it is possible, on an individual scale, to make an effective contribution and invest in an offer the investment theme of which is linked to the biosphere, such as the fight against climate change(3). Or to engage in philanthropic action. Let's mention the "Terre Solidaire"(4) foundation, which is recognized as being of public utility in France. Its ambition is to "participate in the construction of a society that conceives of progress and economic and social development in a way that respects nature, women and men and the limits of the Earth". Its action is deployed in France and internationally.

If you would like to get involved in this cause, we can accompany you. Contact your Private Banker.

 


1. According to the World Resources Institute press release: https://www.wri.org/news/2018/11/release-forest-resilience-bond-help-fund-46-million-restore-project-mitigate.

2. Impact loans are debt instruments whose repayment terms depend on the achievement of social or environmental results.Performance may also sometimes be conditional on the achievement of these indicators.

3. Provided its risk profile matches your expectations

4. https://fondation-terresolidaire.org/.

This document is of an advertising nature and has no contractual value. The content of this document is not intended to provide an investment service. It does not constitute investment advice or recommendations, nor does it constitute personalised insurance advice or recommendations, nor legal, accounting or tax advice, nor does it constitute an offer of products or services or a solicitation of any kind on the part of Societe Generale Private Banking. The information contained herein is provided for information purposes only and is intended to provide the reader with information that may be useful in making a decision. Any information on past performance that may be reproduced in no way guarantees future performance. Before subscribing to any investment service or financial product, potential investors should read all the information contained in the detailed documentation for the service or product in question (prospectus, document entitled "key information for investors", term sheet), in particular that relating to the risks associated with this service or product. Societe Generale Private Banking France cannot under any circumstances be held liable for any decision taken by an investor on the basis of this information. This document is confidential, intended exclusively for the person to whom it is given, and may not be communicated or made known to third parties, nor may it be reproduced in whole or in part, without the prior written consent of Société Générale Prive Banking France. For more information, click here.

Claire Douchy Head of philanthropic and SRI offerings Societe Generale Private Banking