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You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address:

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address:

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address:

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address:

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address :

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  


The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09


The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02

The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to and for customers residing in Italy at

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

Clients may also contact the Swiss Banking Ombudsman:


DIY, manufacturing of the future?

FabLabs (Fabrication Laboratories) or “maker workshops” are popping up everywhere, allowing anyone to prototype, test and manufacture products and ideas using sophisticated yet accessible technologies. Bringing DIY1 up to date, this dynamic, focussed on innovation and creativity, is opening up the exploration of more sustainable, sensible and autonomous models. What if it is marking the start of a new era for our economy, our industries and our way of life?

Mathilde Berchon

Founder of FuturFab, a consulting laboratory for Do-It-Yourself entrepreneurs, communications expert for the ANCT’s 100 Local Manufactures incubation programme and author of several works on 3D printing and its role in the industry of the future.

Jean-Marc Benguigui

Teacher of engineering, responsible for the Ecological Transition Engineering and Low-tech Engineering options at Nantes Central Engineering School. His teaching focuses on the low-tech approach, the circular economy, eco-design, carbon accounting and life cycle analysis.

Long hidden away, the maker2 movement is becoming more and more important. How do we explain this growth?

Mathilde Berchon: This movement, and the production spaces associated with them — FabLab, maker-spaces , local factories — emerged in the United States at the beginning of the 2000s, and a few years after that in France. They are shared, collaborative spaces open to all, where everyone can access machines and tools free of charge to design, experiment, and create and manufacture prototypes or objects. What characterises the functioning of these spaces is the philosophy of collaboration and open source3, which allows us to share manufacturing processes, tools and know-how. Everything that is created and learned must be documented and shared. Information, such as material specifications, is made available to the public, thus promoting creation and innovation within a community. In France, these maker ‘third-party spaces’ began to develop from 2009 and it was the pandemic which particularly highlighted their potential. During the first lockdown, when global supply chains were failing, regional FabLabs, cooperatives and individuals found ways to work together to manufacture and distribute visors, masks and medical equipment using 3D printers. This unprecedented mobilisation revealed that decentralised manufacturing could provide an alternative to current production and supply systems. This period served as a springboard for French FabLabs, allowing them to experiment with DIY on a large scale.

Jean-Marc Benguigui: The rise of FabLabs can also be explained by technological advances, notably the Internet and open source, which allow DIYers to easily make and repair objects, and to share their knowledge with a community. The return of doing it yourself also responds to a quest for meaning and a questioning of our modes of consumption and production, at a time of overconsumption and increasing climate issues. We have become essentially a service economy, transferring our production capacities to the countries of the South and the East, leaving us vulnerable. Current crises highlight the importance of being resilient and regaining control over production.

MB: Basically, I think that the makers movement is driven by the desire of individuals to move from passive conservation mode to active conservation, regaining control of their levels of consumption.

1. “ Do-It -Yourself “.
2. “Makers”, those who make.
3. Originally, the principle of open source refers to the design of software with open source code that is not based on proprietary principles.

...Today, this movement is international. What does this represent in France?

MB: Initially, it was based on a network of fragmented locations, which existed thanks to the energy of a few volunteers. Today, it is a structured and durable movement, which benefits from the support of public authorities, with national associations, such as France Tiers-Lieux, RFFLabs, and the National Association of Third Places. In France, the movement is lively with major events like OctoberMake, the annual meeting of RFFLabs, not forgetting FabLabs, Espaces du Faire and the French makers movement... Today, there are 3,500 third-party locations, which have generated 882 million euros in turnover. 28% are FabLabs and 16% are shared craft workshops, i.e. 1,500 locations dedicated to the “maker” dynamic. This ranges from very small locations to large spaces of 1,500 m2. The profiles of makers are very varied, with DIY fans, craftsmen, students, associations, engineers, entrepreneurs and businesses.

What technologies are used in FabLabs?

MB: The FabLabs are almost all equipped with computer-controlled 3D printers to model, prototype or repair a product based on a plan. We also generally find very popular and easy-to-use laser cutters for cutting or engraving a material such as wood, metal, etc. Vinyl cutters are available for making stickers, plus digital embroiderers or even heat presses (imprinting images on textiles). More elaborate machines, such as the plastic injection press can collect plastic waste, crushing and transforming it into new objects (such as a kitchen worktop).

J-MB: There is a very strong link between FabLabs — spaces where you can do everything in a simple way — and “Low-Tech”, which is characterised as an approach allowing the production of objects or innovations that are useful, durable and accessible to all, in order, ultimately, to reduce the environmental footprint of the things we own. Two other criteria define Low-Tech: local and autonomous production, the user having to be able to repair an object on their own, without depending on the manufacturer, which is certainly rare these days!
In FabLabs and Low-Tech, we therefore find these same notions of accessibility, usefulness and autonomy. And I see a growing interest among young engineers for low-tech solutions. These students in particular want to build a more resilient and sober world. They understand that this Low-Tech approach goes beyond the circular economy and eco-design. They wonder about “digital sobriety”, even those who are passionate about computing.

In FabLabs and Low-tech, we find these same notions of accessibility, usefulness and autonomy.

A brief history of FabLabs

While the first magazines devoted to DIY date from the beginning of the 20th century in the United States, it was in the 1970s, with the punk movement, that it undoubtedly all began. FabLabs (Fabrication Laboratory) were born in the United States in the early 2000s under the tutelage of Neil Gershenfeld, professor at MIT in Boston (Massachusetts Institute of Technology). His idea? Allow everyone to experiment, learn and make manufacturing accessible to all, by equipping their classrooms with industrial or digital machines. His goal? Promote creativity, innovation and entrepreneurship by empowering students to design and manufacture their own objects. He opened a space dedicated to creation in the heart of MIT: it was the birth of the first FabLab. Today, FabLabs constitute a global network of collaborative manufacturing spaces, accessible to all and contribute to innovation, creation and knowledge sharing.

Are companies taking advantage of this phenomenon?

J-MB: With the various current crises (rising material prices, war in Ukraine), companies are becoming aware of how fragile they really are, with often a distinct lack of resilience. They turn towards FabLabs and Low-tech to gain the necessary agility. Overall, we see increasing interest from companies in low-tech engineering: they are questioning the usefulness of unbridled innovation and want to be as close as possible to the practical. Decathlon, for example, is thinking about product design by focusing on low-tech and eco-design. They have also launched a Low-Tech innovation competition. For their part, our students have a plethora of work-placement and job offers.

MB: Decathlon is indeed very active on the subject. They have a community of makers and opened several FabLabs to the public, thus allowing users (customers) to take part in the design of their products using 3D printers. This is why their products are ergonomic, user-centred and sold at the right price. Leroy Merlin is another company that was able to seize on this phenomenon in 2015, with the opening of its first “TechShop” in Ivry-sur-Seine, followed by another in Lille and then a third in 2018 on the Station F campus, in Paris. Their collaborative workshops are aimed at DIY enthusiasts, start-ups and universities who have at their disposal all the necessary equipment to create usable objects. We are seeing more and more companies relying on FabLabs to rethink their ways of designing a product. For example, we worked with a large group in the food industry to test packaging before launching it. Their teams came with packaging ideas, users and, in one day, we tested 25 ideas, selected the top 3 and chose the packaging, launching in record time only three months later.

What are the opportunities offered by maker spaces?

J-MB: This ‘return to the manual’ stimulates creation and creativity. Making or repairing an object allows you to develop a kind of practical intelligence, comparing theoretical ideas with actual reality, testing and prototyping the product and iterating for a final version. It also helps identify constraints and work out how to get around them. It’s much more than just DIY: starting from a concept, you have to know how to prototype, test, experiment... FabLabs are part of a sustainable economy where manufactured or repaired objects can become part of circular life cycles. They also help to encourage local production, which is a key issue as we increasingly highlight the question of reindustrialisation. This allows us to be more autonomous and less dependent on standardised production chains. Previously, the practice was taught in engineering schools and technical training courses. This is no longer the case and many engineers are moving into consulting. FabLabs are an interesting way to re-appropriate what manufacturing can be. We are also trying to launch a FabLab at the Nantes Central Engineering School.

MB: I think that entrepreneurs or large groups who want to innovate have every interest in having a local FabLab to prototype objects and test them.
Until recently, prototyping was an expensive and time-consuming process. Thanks to FabLabs, this essential step is now easier, faster and more economical. This also makes it easier to involve the user to better meet their expectations and to instil a dynamic of mutual aid and knowledge sharing. It should be noted that this corresponds to the early conceptualisation and prototyping phase, without consideration of the large-scale production phase.

Can we imagine a future where DIY becomes a local manufacturing capacity, playing a central role in our economy and our lifestyles?

J-MB: DIY helps bring individuals back to doing and re-engages manufacturers in actual manufacturing rather than simply outsourcing. It could play a role in the increasingly necessary re-industrialisation of France. But judgement will need to be used to identify what should be repatriated and what should not. FabLabs and Low-Tech approaches have a real role to play when faced with the challenges of this new era of increased sobriety and preservation of resources. I think it is fundamental to the changing of our behaviour to adopt a more sober approach, to have a collective awareness of the need to preserve resources and to reconsider our needs. Low-Tech asks these questions while we are waiting for future technologies that will make it possible to cope with the runaway climate. In the past, many potentially useful technologies never even saw the light of day because, at the time, oil was a cheap and abundant resource.
The context is now different and this makes Low-Tech a viable solution while waiting for more advanced and environmentally friendly technologies to come on stream.

MB: We are still in the early stages of FabLab but this vision of regaining control of production is very much at the heart of what we do! If citizens develop the reflex to use FabLabs, regaining confidence in their ability to make, create, and to swap ideas and know-how, these spaces could become formidable engines of transformation! However, this requires a more personal approach and a change in our lifestyles. The transformative potential of FabLabs goes well beyond the design of objects, it also affects processes and working methods. Going to a FabLab means learning to do things together, breaking down the barriers between people and skills, and forming cross-functional teams. It’s a new way of thinking about manufacturing by focusing on a fundamentally decentralised approach.
At school, we learn theory first, then practice. In FabLabs, we learn by doing and it is by making mistakes that we go further. It’s difficult to understand until you have tried this experience yourself.
This is why I invite everyone to open the door of a FabLab!

Look further


3D printing
By Mathilde Berchon, with the collaboration of Bertier Luyt - Eyrolles, coll. Serial makers, 2014.

Shop Class as Soulcraft

By Matthew B. Crawford – La Découverte Poche, 2010.


FuturFab -

Kerlotec -

Documentary series

Nomade of the Seas, the stopovers of innovation
Series in 15 episodes by J. Offre, L. Sardi, S. Scorselo, V. Lefebvre.

It is al ready tomorrow

Solar rays to recycle steel

Swiss watch company Panatere will be the first in the world to use an industrial concentrating solar furnace to melt metal. This low-tech oven will be able, thanks to the concentration of rays from reflective mirrors, to reach a heat of 2,000°C and melt steel intended for the manufacture of components for watchmaking, the medical sector or aeronautics.

Innovations in health

In its 3DEXPERIENCE Lab, Dassault Systèmes makes its tools and skills available to collaborative innovation projects and start-ups. Aligned with the United Nations Development Goals, 3DEXPERIENCE enables many disruptive innovations to come to fruition. For example, Damae Medical (skin cancer detection device) or FEops (simulations for cardiac interventions).

Towards self-sufficient cities

The first FabLab funded by the European Union in 2007, the Fab City of Barcelona contributes to the implementation of new models that will allow the Spanish city to “produce everything it consumes by 2054”. How? By relocating industries as close as possible to the city and modifying production practices for the benefit of a circular economy.


Stephanie Livingstone- Wallace
A freelance designer-editor for more than 15 years, Stéphanie Livingstone- Wallace writes multiple communication media, with the energy transition, transport and logistics, education and finance and health as her preferred areas.