Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Discover the Fondation 29 Haussmann

Fondation 29 Haussmann

(French only / Français uniquement)

Full Script

 

The Fondation 29 Haussmann has been working for more than ten years in favour of education and the fight against school failure in France.

Created in 2009 by Societe Generale Private Banking, under the aegis of the Fondation de France, it supports associations that work with vulnerable children and teenagers on a daily basis to give them back their self-confidence and their ability to succeed.

The associations that it supports, about ten a year, act for example in the school or on the fringes of the school, for the acquisition of skills to fight against dropping out of school or to offer the best professional opportunities. They are dedicated to the development of actions and projects in favour of children who may suffer from all kinds of exclusions: geography, poverty, disability, illness, social environment...

The Fondation 29 Haussmann supports associations over a three-year period, with the aim of representing a significant but not preponderant part of their budget.

The Foundation maintains a regular follow-up with each association, to monitor the progress of its projects, its performance indicators and its challenges. When possible and necessary, it can also intervene in the form of strategic coaching.

The Fondation 29 Haussmann's objective is to offer as many children and teenagers as possible the best chances to grow up and become responsible and independent adults.

On behalf of all the children supported by the associations, thank you for your generosity.

Would you like to discuss this subject further with us?

WARNING

This video/audio content is prepared by experts from Société Générale Private Banking France. Its content is not intended to provide an investment service, it does not constitute investment advice or a personalised recommendation on a financial product, nor does it constitute insurance advice or a personalised recommendation, nor does it constitute a solicitation of any kind, nor does it constitute legal, accounting or tax advice from Société Générale Private Banking France.

The private bankers of Société Générale Private Banking France are available to provide potential investors with further information on the different themes presented in this document.

The information contained in this video/audio content is provided for information purposes only, is subject to change without notice, and is intended to provide information that may be useful in making a decision. Société Générale Private Banking France makes no commitment to update or modify this video/audio content, which may become obsolete after being viewed.

This video/audio content may not be reproduced in whole or in part without the prior written consent of Société Générale Private Banking France.

In the event that this video/audio content is viewed/listened to by a non-French tax resident, it will be their responsibility to ensure with their legal and tax advisors that they comply with the legal and regulatory provisions of the relevant jurisdiction. This video/audio content is in no way intended to be broadcast/listened to in the United States, nor to/by a US tax resident, nor to/by a person or in a jurisdiction where such broadcast would be restricted or illegal.

This video/audio content is confidential, intended exclusively for the person to whom it is given, and may not be communicated or made known to third parties, nor reproduced in whole or in part, without the prior written consent of Société Générale Private Banking France.

Societe Generale Group maintains an effective administrative organization that takes all necessary measures to identify, control and manage conflicts of interest. To this end, Societe Generale Private Banking France has put in place a conflict of interest management policy to manage and prevent conflicts of interest. For more details, Société Générale Private Banking France clients can refer to the Conflict of Interest Management Policy available on request from their private banker.

S ociété Générale Private Banking France has also put in place a policy d he processing of claimsmade pa available on request from their private banker or on the Société Générale Private Banking France website.

This video/audio content is issued by Société Générale, a French bank authorised and supervised by the Autorité de Contrôle Prudentiel et de Résolution, located at 4 Place de Budapest, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank ("ECB") and registered with the ORIAS as an insurance intermediary under the number 07 022 493, orias.fr Societe Generale is a French public limited company with a capital of EUR 1 066 714 367,50 as of1 January2010. August 2019, whose registered office is located at 29 boulevard Haussmann, 75009 Paris, and whose unique identification number is 552 120 222 R.C.S. Paris. Further details are available on request or at www.privatebanking.societegenerale.com/.

Société Générale Private Banking is careful to protect your personal data and processes the information entrusted to it in accordance with the regulations in force.

If you are already a client of Société Générale Private Banking France, you can refer to the personal data protection policy available on the Société Générale Private Banking website at this address: www.privatebanking.societegenerale.com/fr/protection-donnees-personnelles/ .

If you are not a client of Société Générale Private Banking France, this information may be processed for commercial prospecting purposes, as part of the implementation of commercial communications and events. It may be kept for a period of 5 years from the date of collection or the last contact you had with Société Générale Private Banking France.

At any time, you have the right to access, rectify, limit the processing and delete your data. You may also object at any time and free of charge to your data being used for commercial prospecting purposes. To exercise these rights, please contact our Data Protection Officer:

by e-mail : protectiondesdonnees@societegenerale.fr

via the "contact us" section of the Société Générale Private Banking website.

In the event of a dispute, you may file a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), the supervisory authority in charge of compliance with obligations regarding personal data.

If you no longer wish to be contacted by email, please visit our General Data Protection Regulation page.