Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Climate: the tipping point

By Petra Besson Fencikova, Portfolio Manager and Head of ESG Investments for Societe Generale Private Banking Europe
With each new economic cycle, financial markets find themselves on a tipping point. First, pioneering investors embrace a new investment approach, which then reaches a sufficient level of acceptance to ensure a sustainable future.  As we are at the dawn of a new economic cycle, positive impact investments, and more specifically those revolving around the theme of climate change, are at this tipping point.

2020: ever stronger alignment to the Paris agreements...

Despite a historic drop in CO2 emissions in 2020, this year will be remembered as one of the warmest years of our modern era. The year was also characterized by extreme weather events, numerous citizen protests and increased awareness of the fragility of our ecosystem in the context of the Covid pandemic. These factors have pushed companies, governments and investors to react, which is evidenced by ever stronger alignment to the Paris agreements.

This revolution is genuinely global in its nature. During the COP in Madrid at the end of 2019, the European Union became the first major player to advocate for a zero-emission objective by 2050. Last September, President Xi Ji Ping committed China to a similar zero-emission goal by 2060 in order to fulfill the Chinese dream of having blue skies again. China accounts for almost 30% of the world's CO2 emissions and this new objective is a massive improvement compared to previous flimsy pledges. A concrete action plan is yet to be implemented but the first regulations and investments towards more renewable energies and sustainable mobility are already visible. Finally, on the first day of his presidency, Joe Biden returned the United States to the Paris Agreement and is now trying to establish the country as one of the leaders in the fight against global warming.

The year 2020 also saw a 300% increase in thenumber of companies committed to aligning with the Paris Agreement through the SBT - Science-Based Target - initiative. Social and environmental responsibility (SER) is now a major ambition for companies and is a cornerstone of corporate strategy. Companies are accelerating the creation of products and solutions that are more suited to the future, more recycled, more sustainable, more responsible and less polluting. Employees themselves are often the main driving force behind this change, encouraging a growing number of companies in becoming proactive participants and in setting ambitious goals with regards to SER. These include, for example, the transparency of their reportings on CO2 emissions and access to extra-financial* data, which have notably improved.

... impacting the economy and finance

All economic sectors are affected by this shift and are undergoing transformation: for example, technological change makes it possible to lower the price of electricity from renewable sources to make it as competitive as that from fossil fuels. To reach the Paris targets, the share of renewable energies in our energy mix must be further strengthened, particularly through the greater use of electricity for mobility. Driven by a change in attitudes and despite travel being severely constrained by the health crisis, European sales of electric cars grew by 52% in 2020. It is estimated that by 2030, a third of all cars sold worldwide will be electric. It is also expected that the agricultural sector, who is responsible for 24% of global emissions, will go through significant changes, owing to consumer awareness, the deployment of new technologies and transformation programs. In the construction sector, better thermic insulation and integrated smart sensors will lead to less and less energy consumption. The IT sector is not left out, as the continuous increase in the capacity of computer chips will allow for higher energy efficiency. Finally, waste management, recycling and the circular economy will also be among the winning themes of the next few years.

In this context, the financial world is also changing. From a long-term investment perspective, it is now essential to consider climate risks. Last year, several large global pension funds withdrew from the most polluting sectors, such as coal and oil. For these companies, which were previously valued on the basis of estimated reserves of raw materials, it is now generally accepted that these resources will not be extracted from the ground in their entirety. This concept, known as "stranded assets", is changing the way these sectors are valued, effectively taking into account the fight against global warming. Institutional investors are also looking at ways to take climate risks into account when it comes to their asset allocation and to align their portfolios with the objectives set by the Paris agreements. Thus, by modeling the impact of each company, each sector, each country and their individual alignment with the objective of a 1.5 degree rise, by looking at the emissions that investments can generate, it is now possible to estimate the overall trajectory of a portfolio possible to estimate the alignment of a portfolio with the Paris agreements and its trajectory of the temperature rise. This makes it possible to evaluate and position the portfolio against a global warming scenario.

To conclude

With the objective of achieving carbon neutrality by 2050, climate action is now more than just a societal trend, it is also politically anchored for the long term. New stimulus plans, increasingly demanding consumers, as well as technological developments and innovations will bring out the big winners of tomorrow. At Societe Generale Private Banking, we want to be a step ahead by acting on the theme of climate action through investing in the leaders of this transformation, those companies who have the ability of leading their peers towards more renewable energies, sustainable mobility or energy efficiency. Investing in climate action not only aims to ensure better visibility on these positions but also seeks to contribute to a more sustainable future by delivering a positive impact.

 

*  This is a term commonly used to designate other quantitative data made available by society -such as data on energy consumption, water consumption, gender ratios, the existence of certain policies, etc.

Would you like to discuss this subject further with us?

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Societe Generale Private Banking is the business line of the Societe Generale Group operating through its headquarters within Societe Generale S.A. and its network of [departments or separate legal entities (branches or subsidiaries)] located in the territories mentioned in the disclaimer at the end of the video/audio content, acting under the brand names "Societe Generale Private Banking", and "Kleinwort Hambros" and distributors of the present document.

This document is of an advertising nature and has no contractual value. Its content is not intended to provide an investment service, nor does it constitute investment advice or a personalised recommendation on a financial product, nor insurance advice or a personalised recommendation, nor a solicitation of any kind, nor legal, accounting or tax advice from any entity under the authority of Société Générale Private Banking. The information contained herein is provided for information purposes only, is subject to change without notice, and is intended to provide information that may be useful in making a decision.

The information on past performance that may be reproduced in no way guarantees future performance.

Before subscribing to any investment service, financial product or insurance product, the potential investor (i) must read all the information contained in the detailed documentation of the service or product under consideration (prospectus, regulations, articles of association, key investor information document, term sheet, information notice, contractual terms and conditions, etc.), in particular those relating to the associated risks; and (ii) must consult his or her legal and tax advisors to assess the legal consequences and tax treatment of the product or service under consideration. The investor's private banker is also available to provide further information, to determine with the investor whether he or she is eligible for the product or service under consideration, which may be subject to conditions, and whether it meets the investor's needs. Consequently, no entity under the responsibility of Société Générale Private Banking can be held liable for any decision taken by an investor solely on the basis of the information contained in this document.

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France: Unless expressly stated otherwise, this document is published and distributed by Société Générale, a French bank authorised and supervised by the Autorité de Contrôle Prudentiel et de Résolution, located at 4, place de Budapest, CS 92459, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank ("ECB") and registered with the ORIAS as an insurance intermediary under the number 07 022 R.C.S. Paris. Further details are available on request or at www.privatebanking.societegenerale.com.

Luxembourg: This document is distributed in Luxembourg by Société Générale Luxembourg, a société anonyme registered with the Luxembourg Trade and Companies Register under number B 6061 and a credit institution authorised and regulated by the Commission de Surveillance du Secteur Financier ("CSSF"), under the prudential supervision of the European Central Bank ("ECB"), and having its registered office at 11, avenue Emile Reuter - L 2420 Luxembourg Further details are available on request or at www.societegenerale.lu. No investment decision of any kind should be taken on the basis of this document alone. Société Générale Luxembourg accepts no responsibility for the accuracy or otherwise of the information contained in this document. Societe Generale Luxembourg accepts no responsibility for any actions taken by the recipient of this document solely on the basis of this document, and Societe Generale Luxembourg does not represent itself as providing any advice, in particular with respect to investment services. The opinions, views and forecasts expressed in this document (including its annexes) reflect the personal views of the author(s) and do not reflect the views of any other person or Société Générale Luxembourg, unless otherwise stated. This document has been prepared by Société Générale. The CSSF has not carried out any analysis, verification or control on the content of this document.

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Channel Islands: SG Kleinwort Hambros Bank (CI) Limited is regulated by the Jersey Financial Services Commission ("JFSC") for banking, investment, money services and fund services activities. The company is incorporated in Jersey under number 2693, and its registered office is at PO Box 78, SG Hambros House, 18 Esplanade, St Helier, Jersey JE4 8PR. SG Kleinwort Hambros Bank (CI) Limited - Guernsey Branch is also regulated by the Guernsey Financial Services Commission ("GFSC") for banking, investment and money services. Its address is PO Box 6, Hambros House, St Julian's Avenue, St Peter Port, Guernsey, GY1 3AE. The company (including the branch) is also authorised and regulated by the UK Financial Conduct Authority ("FCA") in respect of regulated mortgage transactions in the UK. This document has not been authorised or reviewed by the JFSC, GFSC or FCA.

Gibraltar: SG Kleinwort Hambros Bank (Gibraltar) Limited is authorised and regulated by the Gibraltar Financial Services Commission for its banking, investment and insurance mediation business. The company is registered in Gibraltar under number 01294 and its registered office is at Hambros House, 32 Line Wall Road, Gibraltar.

Kleinwort Hambros is part of the Societe Generale Private Banking business line dedicated to private banking of the Societe Generale Group. Societe Generale is a French bank authorised in France by the Autorité de Contrôle Prudentiel et de Résolution, located at 4, place de Budapest, CS 92459, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank (ECB). It is also authorised by the Prudential Regulation Authority and supervised by the Financial Conduct Authority and the Prudential Regulation Authority. Further information on SGPB Hambros Group, including additional legal and regulatory information, is available at www.kleinworthambros.com