Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Carpenters Workshop Gallery, another vision of design

How would you describe Carpenters Workshop Gallery in just a few words?

Carpenters Workshop is above all a gallery dedicated exclusively to collectible design, with a “collection design” that emphasises form, and artistic and sculptural approach, over function. Our collections have a very particular identity, what the English like to call a "flavour".

 

You represent about 40 contemporary designers. How do you select your artists?

The works they propose to create must respect their creative standards and must be in line with the DNA of the gallery. And it always begins with a real conversation. When we feel that an artist has potential, and when we like their approach, their thinking, their emotions, the materials they use, and so on, only then do we think about how we could work together.
The profiles are very diverse: fashion designers, from Karl Lagerfeld to Rick Owens, designers like Vincent Dubourg or Nacho Carbonell — probably the most “artist-like” and “sculptor-like” of them all — or Marteen Baas and Studio Job, who have, as they see it, a culture and training that is more aligned with “pure” design.

What have been the major milestones in your international development?

At first, we did not necessarily have the ambition to expand beyond London, where we first opened a space in Chelsea in 2006 and then in Mayfair in 2008. As far as France is concerned, I have always thought that a project in Paris would need to be carried out as part of something bold and certainly ambitious. The opportunity presented itself in 2011 when the premises of the Galerie de France became available on Rue de la Verrerie, in the Marais.
Over time, we realised that a lot of people in the United States were taking notice of what we were trying to achieve. We needed to be closer to that interest by having a physical presence there.
We were thinking of just opening an office in New York, but we visited an extraordinary space on Fifth Avenue, just a stone's throw from MoMa, where we opened our gallery in 2015. A wise decision, given the success of this establishment, that prompted us to strengthen our presence in the US market by opening a second gallery in San Francisco in 2018!

 

And at the same time, you have strengthened your position in Europe considerably, since you created your own production workshops in the Paris region in 2015. What does this represent to you?

Workshops are a very important part of who we are. Creating exceptional pieces requires craftspeople to produce them. In the luxury industry, craftsmen and their studios are disappearing every year because they have not been able to respond to the globalisation of the market.
Facing this situation, if we hadn't acted quickly, we would have had a multitude of creators and artists with great ideas, but without the resources needed to transform them into exceptional pieces. So we had to think about how to integrate part of our manufacturing, in order to ensure the sustainability of our company and its development.
Vertical integration seemed an obvious solution to us, and we created this ecosystem near Roissy, where we now bring together some forty artisans with a wide range of expertise. To this we have added a program where each of them mentors a young apprentice. We want to give new life to skills threatened by the retirement of craftsmen with unique know-how.

 

Who are your customers?

While they are all tremendously different from each other, they all share an appetite for contemporary art in general.
Some, who are very wealthy, have both the means, the space and the desire to live in exceptional environments. But, at the other end of the spectrum, our work as spotters of young talent also allows us to offer very affordable works, as our prices range between €5,000 and €500,000. When we meet true art lovers with more limited means, we can offer solutions that also allow them to satisfy their passion!

Your exhibition “Dysfunctional” at Palazzo Ca' d'Oro*, was shown in Venice, on the fringe of the Biennale of Contemporary Art. Could you tell us more?

“Dysfunctional” is an ambitious project that fits naturally into our vision of the design object as a work of art, as “functional sculpture”. We are interested in the form of the object and the emotional journey that the artist has the power to convey through their creation.
Here we are more in the language and world of art than in the world of design. And what better place to make a strong statement than Venice during the great homage that is the Biennale of Contemporary Art?
Our ambition was also to illustrate that what we consider as excellence in contemporary creation could exist in harmony with extraordinary architecture and classical pieces, from the likes of Mantegna, Titian, Bernini and so on. The contemporary artists invited to this exhibition are exceptional, precisely because they manage to combine their work in a natural and organic way with the best in classical architecture and painting.

 

Finally, are there any future projects you would like to share with us?

Certainly over the coming year, it looks like we are going to be very busy. Firstly, we will be publishing a book dedicated to “Dysfunctional”. The Venice project and the exhibitions of our galleries have received a very enthusiastic reception across the world of art and design. We are in talks with many artists, and I think six or seven of them will hopefully be joining our “stable”, which is very exciting.
Our goal for the coming months is therefore to capitalise on the good work done so far and to successfully integrate and work with all the new artists we rely on today.
We are also preparing ambitious exhibitions in our galleries in London, New York, San Francisco and Paris, which we would like to warmly invite your readers to visit and discover. They will certainly be very welcome!

(*) Until November 24, 2019