Private clients Financial intermediaries

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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

The clock is ticking... but our trends are timeless!

Behavioural finance is defined by the application of psychology to finance: it differs from classical financial theory by considering individuals not as purely rational beings, but influenced by their emotions or by reasoning biases.

Like every year, the end of March will be marked by the time change in many countries. The change to daylight saving time is an opportunity to reflect on time-related preferences in our financial decisions.

The marshmallow of our childhood is timeless: even when we grow up, we remain children!

Although the time horizon we set for our investments is fortunately longer than the turn of the dial, we give precedence to very short-term considerations, with a search for immediate benefits. The famous marshmallow experiment(1) in which children are rewarded with two marshmallows if they resist the temptation to eat the one placed in front of them for twenty minutes, would change its form in adulthood: how to overcome the difficulty of projecting oneself into a distant future in order to seize financially more interesting opportunities?

A phenomenon called "hyperbolic discounting” (or present bias) leads us to prefer immediate rewards to later rewards, implicitly carrying a higher risk of non-occurrence. Moreover, we will prefer a quick but more modest reward (2 euros off each visit to the chocolate shop) to a more substantial but distant discount (12 euros off at the fifth visit). Transposed to our finances, we prefer an investment offering a smaller but quick profit to a larger profit with a longer time horizon. Researchers(2) have shown that the payoff required to accept a deferred payoff is relatively high, especially for people who favor their immediate well-being (no diet, alcohol consumption, etc.) without concern for their own future.

Twenty minutes or several decades: same difficulty!

Long-term wealth considerations (planning) are difficult to carry out in the absence of attention paid to timeframes several decades away, such as retirement or transmission, phases that are often relatively unprepared. The very holding of long-term investments is made more complicated by the difficulty of planning and by our strong preference for the present.

In addition to a lack of anticipation, the extreme focus on near-term maturities generally leads to an overly frequent monitoring of financial performance and the development of a strong fear of loss to the detriment of long-term performance, which researchers call "myopic loss aversion". This aversion leads to a fear of investments perceived as risky (e.g. stocks), regardless of their long-term prospects. A 1997 study(3)  has shown that an investor who is promised monthly access to his portfolio will choose to have only 60% of the equity exposure of an investor who can access his assets annually.

We should not forget that the reputation of nationalities regarding the perception of punctuality is heterogeneous: we are culturally more or less well off to be punctual. But... minute! This diversity goes beyond the simple fact of being late for an appointment! A benchmark study(4) highlights the strong heterogeneity of time preferences(5) between countries, notably for cultural reasons (individualism, avoidance of uncertainty, sensitivity to the long term): what seems long for some people (investment prospects, patience in recovering one's stake, etc.) seems therefore not necessarily so for investors in the neighboring country.

Let's stop here so as not to take up too much of your time!

 


(1) Study ("Cognitive and attentional mechanisms in delay of gratification") by W. Mischel, E. Ebbesen and A. Raskoff, 1972

(2) Study"Risk and Myopic financial decisions" by Michael S. Finke, Sandra J. Huston, 2015

(3) Study"The Effect of Myopia and Loss Aversion on Risk Taking: An Experimental Test" by R. Tversky, D. Kahneman, and A. Schwartz, 1997

(4) Study"How Time Preferences Differ: Evidence from 53 Countries," M. Wang, M-O. Rieger and H. Thorsten, 2015

(5) Comes from "time preference". The value given to time (spend now or later) but also patience.

WARNING

This document is an advertisement and has no contractual value. Its content is not intended to provide an investment service, nor does it constitute investment advice or a personalised recommendation on a financial product, nor insurance advice or a personalised recommendation, nor a solicitation of any kind, nor legal, accounting or tax advice from any entity under the responsibility of Société Générale Private Banking.

The information contained herein is provided for information purposes only, is subject to change without notice, and is intended to provide information that may be useful in making a decision. Past performance information that may be reproduced is not a guarantee of future performance.

Before subscribing to an investment service, financial product or insurance product, the potential investor (i) must read all the information contained in the detailed documentation for the service or product in question (prospectus, regulations, articles of association, key investor information document, term sheet, information notice, contractual terms and conditions, etc.), in particular those relating to the associated risks; and (ii)consult his legal and tax advisors to assess the legal consequences and tax treatment of the product or service being considered. His or her private banker is also available to provide further information, to determine with him or her whether he or she is eligible for the product or service under consideration, which may be subject to conditions, and whether it meets his or her needs. Accordingly, no entity within Société Générale Private Banking can be held responsible for any decision taken by an investor solely on the basis of the information contained in this document.

This document is confidential, intended exclusively for the person to whom it is given, and may not be communicated or brought to the attention of third parties, nor may it be reproduced in whole or in part, without the prior written consent of Société Générale Private Banking. For more information, click here.

Édouard Camblain Head of strategic projects & development