Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking ? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data ?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim ?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Behavioural finance: how car journeys shed light on our brains

Just a few days before the first holidays, the long summer journeys and their inevitable traffic jams teach us a few lessons about behavioural biases.

Behaviour ural finance is defined by the application of psychology to finance: it thus differs from classical financial theory by considering individuals not as purely rational beings, but as being influenced by their emotions or by reasoning biases.

Just a few days before the first holidays, the long summer journeys and their inevitable traffic jams teach us a few lessons about behavioural biases: "information cascade", "correlation bias" and "memory bias".

 

The itinerary, the typical example of the "information cascade"...
 

Route selection has often been used to describe mimicry bias and in particular the "information cascade".

When leaving on holiday, motorists look for the best route to take. Everyone has their own technique to gain a few precious minutes of idleness: road maps, GPS, hearsay, observations... Despite the talents of one or the other, the classic example used is likely to happen again :

You have two roads ahead of you to get to your resort by the sea. A priori, but without certainties, the map seemed to indicate that the road on the left is shorter than the one on the right. But you left quickly and without this famous map. Luckily (or not!), you are not alone and many cars seem to be heading towards the seaside as well. You have time to see a first car take the road on the right (for reminder, the longest according to your memory). A second and then a third car also rush in. When you arrive at the fork you could rely on your memory but you decide to rely on those "who seem to know". Let's then imagine that the cars in front of you have all had the same reasoning, namely to follow the one in front... and that the first driver has chosen completely at random...

This is a typical example of an informational cascade: decisions based on observing the behaviour of others without validating it as rational or relevant. A bad initial choice then leads to a cumulation of bad decisions by the other actors. The latter do not modify their choices despite the information they have or could have.

The informational cascade is regularly mentioned to explain the phenomena of stock market bubbles or crashes. In the same way, this bias facilitates certain frauds such as the Ponzi scheme, which consists in remunerating clients' investments with funds from new entrants, or, conversely, it makes it possible to ensure certain commercial successes through word of mouth (after having convinced the first clients, the others follow more easily).

 

Traffic jams, a situation that leaves time to create illusory correlations

 

They also make it possible to illustrate certain specific biases. Who hasn't had the impression of being systematically in the slowest line on the road (like at the supermarket)? This feeling sheds light on two types of bias:

  • An illusory correlation bias

Murphy's Law states that "Anything that is likely to go wrong, will go wrong". But although everyone knows that this law is absolutely unscientific and therefore unproven, individuals tend to make up illusory correlations: inventing correlations that do not exist or exaggerating weak correlations. This bias obviously gives rise to false hopes of gains in investments or poor diversification of assets.

  • Memory bias

To carry out a study on the subject (Why cars in the next lane seem to go faster?), two Canadian researchers (Donald A. Redelmeier & Robert J. Tibshirani) showed students a video of traffic jams, filmed from inside a moving car. The researchers deliberately selected a sequence in which the car is in the fastest lane. However, 86% of the students considered the sequence to be realistic, 70% felt they were in the slowest lane and 65% would have changed lanes if they were actually driving! The very negative feeling experienced when the car is overtaken therefore has more impact than that experienced by a driver overtaking another car. This study highlights the fact that it is easier to remember an unpleasant moment than a pleasant one. Translated into finance, a disappointment linked to a capital loss will remain more lasting than good performance.

 

Have a good trip for those who will be travelling by car and above all... have a good holiday!

Édouard Camblain Head of strategic projects & development