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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Art market - How to buy well?

An interview by our Art Banking expert Laurent Issaurat, Head of SGPB’s Art Banking Services.

The view of Céline Fressart, Director of Special Projects for 1858 Ltd, active in the international art market for over 20 years. 1858 Ltd. is the long standing art advisory partner of Societe Generale Private Banking advising the banks clients on all matters related to art and collectibles, from transactions to appraisals and collection management. Céline Fressart tells us about the support she provides to clients wishing to acquire an art object or collection.

In the art market, there is no such thing as chance!

Secret transactions, huge capital gains, expensive works of art lying dormant in an attic... The art (and collectibles) market is one that has always aroused unlimited fascination and created its own mythology. If you read the news, not a week goes by without a record being broken*, an emerging artist becoming an almost sure thing overnight, or an object bought at the flea market proving to be valuable. The common denominator in these facts? An underlying sense of chance, suggesting that anyone can try their luck with the art market and win. As we know, nothing ventured, nothing gained.

But does anyone who tries something necessarily win? As an art consultant, my answer is without appeal. There is little room for chance in this market, and there are many pitfalls; knowing how to recognize them is essential for those who want to acquire (or sell) an object in a serene manner.

It is with this objective of serenity that we approach any new exchange with our clients, whether they are beginning their collecting journey or not. Basically, the art and collectibles market works in a similar way to other markets that we deal with on a daily basis, whether it is real estate or cars. In practice, however, it is an unregulated market** requiring numerous precautions at all stages of a collection's life, starting with the acquisition of works.

The collector at the heart of the acquisition process

The objectives of the future buyer are always the priority for us to define and understand. This will subsequently determine the type of works proposed later. The questions of budget, time horizon, taste, knowledge of the market are all criteria that will allow us to better understand the client, and thus respond in a way adapted to their objectives. That there are as many types of collections as there are collectors is obvious, even if the overwhelming majority of collectors focus on the classic mediums of painting and sculpture - the "fine arts". But photography, design and vintage cars are also areas that historically clients have required advice.

Whatever the direction indicated by the collector is, a portfolio of works will then be put together with the primary aim of confirming the collector's desire and confirming his objective. If the will to start the process is there without the criteria being really defined (which is often the case for first-time buyers), the portfolio will also serve as a means to guide the collector in their thought process.

Whether actively or passively, the collector remains at the heart of the process. The works of art are secondary, but chosen with care in order to limit the risks linked to the acquisition of works of art. The usual verifications in terms of price, authenticity, provenance, conservation are standard practice by us, allowing the collector to make an informed decision, even leaving room for an impulse buy... but a reasoned and reasonable one.

From the sale to the post-acquisition: what support is provided by 1858 Ltd?

Once this stage has been completed, the terms of sale are also negotiated by us. It is not uncommon for this stage to be a crucial part of the process, especially for collectors wishing to have an independent opinion in the context of a private sale***. Unfortunately, it is not uncommon for collectors to overpay for their works on the basis of exaggerated or even erroneous arguments put forward by unscrupulous sellers. Our latest case: a collector who paid a posthumous sculpture of Rodin at the price of a sculpture made during the artist's lifetime, i.e. 1000% of its real value. And to think that this collector was mainly worried about the possible capital gains tax on resale... The fact that 1858 Ltd. only intervenes as an advisor, unlike the owners or custodians of works available for purchase, is a strong guarantee of our impartiality.

Beyond these fields of action, we can also organize the post-acquisition process, from delivery to hanging, including, in certain cases, the inclusion of the work in a database specific to the collector and the establishment and renewal of estimates for insurance purposes. In some cases, we are mandated to effectively and strategically manage a collection. In other cases, the aim is to make an objective assessment of a group of works and objects received as an inheritance, in order to be able to take the necessary decisions: sale, maintenance, restoration, enhancement, exhibition, protection. Each stage in the life of a collection requires a factual and independent opinion. For although art has a strong emotional charge (its aesthetic aspect, its historical importance, the circumstances of its acquisition), it is also today more than ever a good with a commercial value.

 


* Examples include Pierre Soulages, Frida Kahlo, Peter Doig, Gustave Caillebotte, Rashid Johnson, Nicolas Party and Barbara Kruger, all of whom saw their auction records broken in November.

** There is no regulatory body for the art market, nor is there any authority on the subject. The market relies on the practices of its players and the unofficial codes governing it (which can change overnight).

*** Private sale, from individual to individual, with or without intermediary
 

Would you like to discuss this subject further with us?

GENERAL WARNING:

Societe Generale Private Banking is the business line of the Societe Generale Group operating through its headquarters within Societe Generale S.A. and through departments, branches or subsidiaries, located in the territories mentioned below, acting under the brand name "Societe Generale Private Banking" and distributing this document.

This document, of an advertising nature, has no contractual value. Its content is not intended to provide an investment service, it does not constitute investment advice or a personalised recommendation on a financial product, nor does it constitute insurance advice or a personalised recommendation, nor does it constitute a solicitation of any kind, nor does it constitute legal, accounting or tax advice from any entity under the authority of Société Générale Private Banking.

The information contained herein is provided for information purposes only, is subject to change without notice, and is intended to provide information that may be useful in making a decision. Past performance information that may be reproduced is not a guarantee of future performance.

The price and value of investments and the income derived from them may go down as well as up. Changes in inflation, interest rates and exchange rates may adversely affect the value, price and income of investments denominated in a currency other than that of the investor. Any simulations and examples contained in this publication are provided for illustrative purposes only. This information is subject to change as a result of market fluctuations, and the information and opinions contained in this publication may change. No Societe Generale Private Banking entity undertakes to update or amend this publication, which may become obsolete after consultation, and will not assume any responsibility in this respect.

The offers related to wealth and financial activities and information mentioned in this document depend on the personal situation of each client, on the legislation applicable to him and on his tax residence. It is the responsibility of the potential investor to ensure that he or she complies with the legal and regulatory requirements of the relevant jurisdiction, in consultation with his or her legal and tax advisors. This publication is not intended for distribution in the United States, to any US tax resident, or to any person or jurisdiction where such distribution would be restricted or illegal.

The offers related to the wealth and financial activities and information presented may not be adapted or authorised within all Société Générale Private Banking entities. In addition, access to some of these offers is subject to conditions of eligibility.

Certain offers related to the above-mentioned activities and financial information may present various risks, imply a potential loss of the entire amount invested or even an unlimited potential loss, and therefore be reserved for a certain category of investors only, and/or be suitable only for informed investors who are eligible for these types of solutions.

Consequently, before subscribing to any investment service, financial product or insurance product, depending on the case and the applicable legislation, the potential investor will be questioned by his private banker within the Societe Generale Private Banking entity of which he is a client on his knowledge, his experience in investment matters, as well as on his financial situation including his capacity to bear losses, and his investment objectives, including his risk tolerance, in order to determine with him whether he is eligible to subscribe to the financial product(s) and/or investment service(s) envisaged and whether the product(s) or investment service(s) is/are compatible with his investment profile.

The potential investor should also (i) take note of all the information contained in the detailed documentation of the service or product envisaged (prospectus, regulations, articles of association, document entitled "key information for the investor", term sheet, information notice, contractual terms and conditions, etc.), in particular those relating to the associated risks; and (ii) consult his legal and tax advisors to assess the legal consequences and tax treatment of the product or service under consideration. His or her private banker will also be available to provide further information, to determine with him or her whether he or she is eligible for the product or service under consideration, which may be subject to conditions, and whether it meets his or her needs.

Accordingly, no entity within Société Générale Private Banking can be held responsible for any decision taken by an investor solely on the basis of the information contained in this document.

This document is confidential, intended exclusively for the person consulting it, and may not be communicated or brought to the attention of third parties, nor may it be reproduced in whole or in part, without the prior written consent of the Société Générale Private Banking entity concerned.

SPECIFIC WARNINGS BY JURISDICTION

France : Unless expressly stated otherwise, this document is published and distributed by Societe Generale, a French bank authorised and supervised by the Autorité de Contrôle Prudentiel et de Résolution, located at 4, place de Budapest, CS 92459, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank ("ECB") and registered with the ORIAS as an insurance intermediary under the number 07 022 493 orias.fr Societe Generale is a French public limited company with a capital of EUR 1 066 714 367,50 as at 1 August 2019, whose registered office is located at 29, boulevard Haussmann, 75009 Paris, and whose unique identification number is 552 120 222 R.C.S. Paris. Further details are available on request or at www.privatebanking.societegenerale.com.

Luxembourg : This document is distributed in Luxembourg by Société Générale Luxembourg, a public limited company (société anonyme) registered with the Luxembourg Trade and Companies Registry under number B 6061 and a credit institution authorised and regulated by the Luxembourg Financial Sector Supervisory Commission ("CSSF"), under the prudential supervision of the European Central Bank ("ECB"), whose registered office is located at 11, avenue Emile Reuter - L 2420 Luxembourg Further details are available on request or at www.societegenerale.lu. No investment decision of any kind should be made on the basis of this document alone. Société Générale Luxembourg accepts no responsibility for the accuracy or otherwise of the information contained in this document. Societe Generale Luxembourg accepts no responsibility for any actions taken by the recipient of this document solely on the basis of this document, and Societe Generale Luxembourg does not represent itself as providing any advice, in particular with respect to investment services. The opinions, views and forecasts expressed in this document (including its annexes) reflect the personal opinions of the author(s) and do not reflect the opinions of any other person or of Société Générale Luxembourg, unless otherwise indicated. This document has been prepared by Societe Generale. The CSSF has not carried out any analysis, verification or control on the content of this document.

Monaco: This document is distributed in Monaco by Société Générale Private Banking (Monaco) S.A.M., located at 11 avenue de Grande Bretagne, 98000 Monaco, Principality of Monaco, regulated by the Autorité de Contrôle Prudentiel et de Résolution and the Commission de Contrôle des Activités Financières. Financial products marketed in Monaco may be reserved for qualified investors in accordance with the provisions of Law n° 1.339 of 07/09/2007 and Sovereign Order n° 1. 285 of 10/09/2007. Further details are available on request or at www.privatebanking.societegenerale.com.

Switzerland : This document is distributed in Switzerland by SOCIETE GENERALE Private Banking (Suisse) SA ("SGPBS"), whose registered office is at rue du Rhône 8, CH-1204 Geneva. SGPBS is a bank authorised by the Swiss Financial Market Supervisory Authority ("FINMA"). Collective investments and structured products may only be offered in accordance with the Swiss Federal Act on Collective Investment Schemes (Collective Investment Schemes Act, CISA) of 23 June 2006 and the Guidelines of the Swiss Bankers Association (SBA) on Information for Investors in Structured Products. Further details are available on request from SGPBS or at www.privatebanking.societegenerale.com.

This document is not distributed by the entities of the Kleinwort Hambros Group operating under the brand name " Kleinwort Hambros " in the United Kingdom (SG Kleinwort Hambros Bank Limited), in Jersey and Guernsey (SG Kleinwort Hambros Bank (CI) Limited) and in Gibraltar (SG Kleinwort Hambros Bank (Gibraltar) Limited) Consequently, the information communicated and any offers, activities and financial and asset information presented do not concern these entities and may not be authorised by these entities or suitable for use in these territories. Further information on the activities of Societe Generale's private banking entities in the United Kingdom, Channel Islands and Gibraltar, including additional legal and regulatory information, is available at www.kleinworthambros.com.

Laurent Issaurat