Private clients Financial intermediaries

Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

All for music

Musical performance and singing within companies is becoming increasingly popular. Take the success of the Societe Generale Playing for Philharmonie de Paris initiative, for example.

More and more employees are getting together to make music as part of company life. In France, the Organisation de la Musique en Entreprise (OME) now has more than 300 increasingly successful corporate choirs among its membership. Amateur choirs and orchestras are springing up right across the business spectrum, from major corporate groups to SMEs. Some employees are returning to playing music after some time off, while others are complete beginners.

But everyone agrees that singing and making music together is a sharing experience that reaffirms the importance of collective effort and pleasure. Hierarchical barriers and differences fall away as music soothes the senses and brings people together. It also encourages listening and paying attention to others, mutual support, concentration, creativity and emotional release... All essential qualities for successful corporate life. At Societe Generale, healthy competition in musical performance is as intense as ever.

Since the first concert at the Salle Pleyel in 2013, the Playing for Philharmonie de Paris initiative launched by Group Head of Human Resources and Communication, Caroline Guillaumin, has enabled more than a thousand employees to express their passion for music alongside professional musicians. For the fourth concert last December, 350 amateur instrumentalists and choral singers — all employees of the bank in France, Romania and Senegal — gave three concerts, including a public performance at the Philharmonie de Paris. So who were their on-stage partners? Musicians from the orchestra Les Siècles, singers from professional choir Les Métaboles and a group of 22 young musicians from the Démos orchestras*! Under the baton of conductor François-Xavier Roth, one of the most talented conductors of his generation (see opposite), they played music by Rossini, Berlioz, Enescu and others.

(*) Mécénat Musical Societe Generale is the lead patron of Les Siècles and les Métaboles, and the founding patron of Démos (Dispositif d'éducation musicale et orchestrale à vocation sociale), a cultural access project for children built around orchestral music performance initiated and coordinated by the Cité de a Musique-Philharmonie de Paris.

The initiative has proved so successful that an annual selection process is now needed to cope with the volume of applications. Hopefuls must succeed in a vocal range test to establish where in the choir singers will be placed for particular programmes, and submit a cover letter. Successful applicants can then look forward to a marathon effort of fourteen to fifteen months of rehearsals from noon to 2pm once a fortnight, ramped up to include full weekends as the concert date approaches, plus — of course — practicing at home. The dynamic generated by Playing for Philharmonie de Paris continues to spread throughout the company, both regionally and internationally. And preparations for the fifth concert are already underway!

François-Xavier Roth

François-Xavier Roth founded Les Siècles, the first French orchestra to play works from the 17th to the 21st century on appropriate historical and modern instruments.
He is also the Generalmusikdirektor for the City of Cologne and Artistic Director of its Gürzenich Orchestra and Opera (Oper Köln), and Principal Guest Conductor of the London Symphony Orchestra (LSO).

 

“I don’t think there’s another project on this scale anywhere in the world.”