Private clients Financial intermediaries

Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 5:30pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

All for music

Musical performance and singing within companies is becoming increasingly popular. Take the success of the Societe Generale Playing for Philharmonie de Paris initiative, for example.

More and more employees are getting together to make music as part of company life. In France, the Organisation de la Musique en Entreprise (OME) now has more than 300 increasingly successful corporate choirs among its membership. Amateur choirs and orchestras are springing up right across the business spectrum, from major corporate groups to SMEs. Some employees are returning to playing music after some time off, while others are complete beginners.

But everyone agrees that singing and making music together is a sharing experience that reaffirms the importance of collective effort and pleasure. Hierarchical barriers and differences fall away as music soothes the senses and brings people together. It also encourages listening and paying attention to others, mutual support, concentration, creativity and emotional release... All essential qualities for successful corporate life. At Societe Generale, healthy competition in musical performance is as intense as ever.

Since the first concert at the Salle Pleyel in 2013, the Playing for Philharmonie de Paris initiative launched by Group Head of Human Resources and Communication, Caroline Guillaumin, has enabled more than a thousand employees to express their passion for music alongside professional musicians. For the fourth concert last December, 350 amateur instrumentalists and choral singers — all employees of the bank in France, Romania and Senegal — gave three concerts, including a public performance at the Philharmonie de Paris. So who were their on-stage partners? Musicians from the orchestra Les Siècles, singers from professional choir Les Métaboles and a group of 22 young musicians from the Démos orchestras*! Under the baton of conductor François-Xavier Roth, one of the most talented conductors of his generation (see opposite), they played music by Rossini, Berlioz, Enescu and others.

(*) Mécénat Musical Societe Generale is the lead patron of Les Siècles and les Métaboles, and the founding patron of Démos (Dispositif d'éducation musicale et orchestrale à vocation sociale), a cultural access project for children built around orchestral music performance initiated and coordinated by the Cité de a Musique-Philharmonie de Paris.

The initiative has proved so successful that an annual selection process is now needed to cope with the volume of applications. Hopefuls must succeed in a vocal range test to establish where in the choir singers will be placed for particular programmes, and submit a cover letter. Successful applicants can then look forward to a marathon effort of fourteen to fifteen months of rehearsals from noon to 2pm once a fortnight, ramped up to include full weekends as the concert date approaches, plus — of course — practicing at home. The dynamic generated by Playing for Philharmonie de Paris continues to spread throughout the company, both regionally and internationally. And preparations for the fifth concert are already underway!

François-Xavier Roth

François-Xavier Roth founded Les Siècles, the first French orchestra to play works from the 17th to the 21st century on appropriate historical and modern instruments.
He is also the Generalmusikdirektor for the City of Cologne and Artistic Director of its Gürzenich Orchestra and Opera (Oper Köln), and Principal Guest Conductor of the London Symphony Orchestra (LSO).

 

“I don’t think there’s another project on this scale anywhere in the world.”