Private clients Financial intermediaries

Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

"1 Woman, 1 Passion" podcasts - Episode#2: Sidonie Mérieux, Co-Founder of HeR Values

Discover the journey of a woman entrepreneur who is moving the lines. A podcast series hosted by our expert, Valérie Bokobza, Head of Development at Societe Generale Private Banking.

Valérie Bokobza:  Hello everyone. I am Valérie Bokobza, Head of Development at Societe Generale Private Banking and I am delighted to present a new episode of "1 woman, 1 passion". Our goal is to share the journey of an inspiring woman who is moving the lines. Today I am hosting Sidonie Mérieux. Hello Sidonie.

Sidonie Mérieux: Hello Valérie.

Valérie Bokobza: You are co-founder of HeR Value, a recruitment firm based in Lyon, the main mission of which is to participate in the feminization of boards of directors. After a successful career as a communications consultant to CAC40(1) executives, you learned lessons about board governance and the under-representation of women. In search of change, you decided to make it a fight with the advent of the Copé-Zimmermann law in France, in 2011. You are also committed to helping young people in the suburbs of Lyon, always with the same passion for a more egalitarian world. How do you go from managing a communications group to becoming an entrepreneur in human relations?

 

Sidonie Mérieux: Hello Valérie, thank you for welcoming me, I am delighted to be here. My background is quite simple: I had the chance to work at Image 7, in corporate communication, and I realized at that time - so it was about twenty years ago - the importance of the boards of directors, because I heard that many decisions were submitted to the vote of the boards of directors… So their composition caught my attention. And at that time, obviously, there were a lot of men, a lot of CEOs, sitting on boards. And actually, in 2011, there was this Copé-Zimmermann law(2) in France, which, as you mentioned, imposed a 40% quota for women, at the beginning for listed companies, and which was extended to non-listed companies that meet criteria of turnover and employees. I saw in this legislative opportunity a market opportunity. So the decision was very quick: I said to myself that there was something to be done, there was something professional to be done about this transformation and this feminization of the boards of directors. And so very quickly, I created HeR Value with an approach based on the expertise, the competence of women, more than on their gender, by trying to accompany the presidents in the audit of their board of directors, to finally tell me what expertise and experience might be missing around the table. And I'm working hard to identify these female talents to complement all these talents.

Valérie Bokobza: So, concretely, with HeR Value, how do you support women executives to position themselves in the board of directors and what does this change for companies?

Sidonie Médieux: In 2011, when I created HeR Value, I quickly had clients asking me to identify female profiles, and of course, I identified women with very high-level profiles in companies who agreed to take on these new roles. And then I came up against a lot of questions from them about what a board of directors was, how it worked, what this collegial body was, what its codes were, what posture one should have in a board of directors... So I quickly turned to EM Lyon(3), which was my former school, and we co-created together a pedagogical support program, both on academic issues, and then of course, on feedback, by bringing in many witnesses for this training. To date, we have trained 390 women, 53% of whom are now independent directors.

Valérie Bokobza: You yourself are a member of the board of several associations that promote the integration of the younger generation in sensitive neighborhoods. What really motivates you in this commitment?

Sidonie Mérieux: I was lucky enough to come across a magnificent association called Sport dans la Ville (“Sport in the City”), which promotes the integration of young people through sport. It was an environment that I did not know, that I discovered, and I met young people who did not necessarily have the codes of the company, who did not necessarily have a very good image of the company either, but who had a lot of energy, a lot of desire. So I wanted to get involved with them. And it's true that, when I discovered this whole ecosystem around professional integration and education for people who didn't necessarily have the opportunity that I had, I wanted to get involved. So I got involved with Sport dans la Ville. I am also on the board of the Olympique Lyonnais (Lyon’s soccer club) foundation, I participated in the Sycomore foundation, and I am also lucky enough to be part of the Societe Generale foundation (Fondation Société Générale C'est Vous l'Avenir(4)).

Valérie Bokobza: What advice would you have liked to have been given earlier in your career?

Sidonie Mérieux: To perhaps trust myself more; because I try to follow my intuitions. And when I had an idea, to dig into it and to tell myself that it is the right one, so to try to be pugnacious in my actions. In other words, to listen to myself, and also to listen to others, because we all have in our entourage people who accompany us with kindness and who are very good mentors. To know how to listen to them, it is very important.

Valérie Bokobza: Very well. Societe Generale Private Banking thanks you, Sidonie, for your participation. And thank you to the listeners. See you soon for the next episode of "1 woman, 1 passion".

Sidonie Mérieux: Thank you Valérie.


(1) Main stock market index of the Paris Stock Exchange, composed of 40 French stocks representing all sectors of activity, selected from the 100 French companies with the highest trading volumes. (Source: https://www.economie.gouv.fr/facileco/cac-40)

(2) French Law: Law no. 2011-103 of January 27, 2011 on the balanced representation of women and men on boards of directors and supervisory boards and on professional equality: Loi de 2011 : votre entreprise est-elle concernée ? – Ministère chargé de l'égalité entre les femmes et les hommes, de la diversité et de l'égalité des chances (egalite-femmes-hommes.gouv.fr)

(3) EM Lyon, now "emlyon business school", a business and management school in Lyon, France.

(4) To find out more about the Société Générale C'est Vous l'Avenir Foundation: LANCEMENT DE LA FONDATION SOCIÉTÉ GÉNÉRALE C’EST VOUS L’AVENIR POUR SOUTENIR LES JEUNES - Société Générale (societegenerale.com)

GENERAL WARNING:

Societe Generale Private Banking is the business line of the Societe Generale Group operating through its headquarters within Societe Generale S.A. and through departments, branches or subsidiaries, located in the territories mentioned below, acting under the brand name "Societe Generale Private Banking" and distributing the present document.

This document is an advertisement and has no contractual value. Its content is not intended to provide an investment service, nor does it constitute investment advice or a personalized recommendation on a financial product, nor insurance advice or a personalized recommendation, nor a solicitation of any kind, nor legal, accounting or tax advice from any entity under the responsibility of Société Générale Private Banking.

The information contained herein is provided for information purposes only, is subject to change without notice, and is intended to provide information that may be useful in making a decision. The information on past performance that may be reproduced does not guarantee future performance.

The private bankers of Société Générale Private Banking entities are available to provide potential investors with further information on the variations of the themes presented in this document within the Société Générale Private Banking entity concerned.

This document is confidential, intended exclusively for the person consulting it, and may not be communicated or brought to the attention of third parties, nor may it be reproduced in whole or in part, without the prior written consent of the Société Générale Private Banking entity concerned.

No Société Générale Private Banking entity can be held responsible for any decision made by an investor based solely on the information contained in this document.

Societe Generale Group maintains an effective administrative organization that takes all necessary measures to identify, control and manage conflicts of interest. To this end, Societe Generale Private Banking entities have put in place a conflict of interest management policy to manage and prevent conflicts of interest. For more details, Société Générale Private Banking clients can refer to the Conflict of Interest Policy available on request from their private banker.

S ociété Générale Private Banking has also implemented a policy of d he processing of claimsmade pa available on request from their private banker or on the Société Générale Private Banking website.

SPECIFIC WARNINGS BY JURISDICTION

France: Unless expressly stated otherwise, this document is published and distributed by Société Générale, a French bank authorized and supervised by the Autorité de Contrôle Prudentiel et de Résolution, located at 4, place de Budapest, CS 92459, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank ("ECB") and registered with the ORIAS as an insurance intermediary under the number 07 022 493 orias.fr Societe Generale is a French société anonyme with a capital of EUR 1 066 714 367,50 as of August 1, 2019, whose registered office is located at 29, boulevard Haussmann, 75009 Paris, and whose unique identification number is 552 120 222 R.C.S. Paris. Further details are available on request or at www.privatebanking.societegenerale.com.

Luxembourg: This document is distributed in Luxembourg by Société Générale Luxembourg, a public limited company registered with the Luxembourg Trade and Companies Register under number B 6061 and a credit institution authorized and regulated by the Commission de Surveillance du Secteur Financier ("CSSF"), under the prudential supervision of the European Central Bank ("ECB"), and whose registered office is located at 11, avenue Emile Reuter - L 2420 Luxembourg Further details are available on request or at www.societegenerale.lu. No investment decision of any kind should be made on the basis of this document alone. Société Générale Luxembourg accepts no responsibility for the accuracy or otherwise of the information contained in this document. Societe Generale Luxembourg accepts no responsibility for any actions taken by the recipient of this document solely on the basis of this document, and Societe Generale Luxembourg does not represent itself as providing any advice, in particular with respect to investment services. The opinions, views and forecasts expressed in this document (including its annexes) reflect the personal opinions of the author(s) and do not reflect the opinions of any other person or of Société Générale Luxembourg, unless otherwise indicated. This document has been prepared by Societe Generale. The CSSF has not carried out any analysis, verification or control on the content of this document.

Monaco: This document is distributed in Monaco by Société Générale Private Banking (Monaco) S.A.M., located at 11 avenue de Grande Bretagne, 98000 Monaco, Principality of Monaco, regulated by the Autorité de Contrôle Prudentiel et de Résolution and the Commission de Contrôle des Activités Financières. Financial products marketed in Monaco may be reserved for qualified investors in accordance with the provisions of Law n° 1.339 of 07/09/2007 and Sovereign Order n° 1. 285 of 10/09/2007. Further details are available on request or at www.privatebanking.societegenerale.com.

Switzerland: This document is distributed in Switzerland by SOCIETE GENERALE Private Banking (Suisse) SA ("SGPBS"), headquartered at rue du Rhône 8, CH-1204 Geneva, Switzerland. SGPBS is a bank authorized by the Swiss Financial Market Supervisory Authority ("FINMA"). Collective investments and structured products may only be offered in accordance with the Swiss Federal Act on Collective Investment Schemes (Collective Investment Schemes Act, CISA) of June 23, 2006, and the Guidelines of the Swiss Bankers Association (SBA) on Information for Investors in Structured Products. Further details are available on request from SGPBS or at www.privatebanking.societegenerale.com.

This document is not distributed by the entities of the Kleinwort Hambros Group that operate under the brand name "Kleinwort Hambros" in the United Kingdom (SG Kleinwort Hambros Bank Limited), Jersey and Guernsey (SG Kleinwort Hambros Bank (CI) Limited) and Gibraltar (SG Kleinwort Hambros Bank (Gibraltar) Limited) Consequently, the information communicated and any offers, activities and financial information presented do not concern these entities and may not be authorized by these entities or adapted in these territories. Further information on the activities of Societe Generale's private banking entities located in the United Kingdom, Channel Islands and Gibraltar, including additional legal and regulatory information, is available at www.kleinworthambros.com.

Valérie Bokobza Responsable des conseils en investissement Société Générale Private Banking France