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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

From control tower to aerobatics: when selective attention helps us pilot our finances

Behavioural finance is defined by the application of psychology to finance: it differs from classical financial theory by considering individuals not as purely rational beings, but influenced by their emotions or by reasoning biases.

This is the month of September, which for many of us is a month of transition from summer break to back to school. The many summer festivities leave room for hours of class or meetings... In this time of shift, however, the “cocktail party” effect remains… which, contrary to what one might think, is not the persistence of a festive spirit but the ability to hear a specific conversation in the midst of others. An ability demonstrated on a daily basis by the air traffic controllers.  This effect can help us understand selective attention, which is critical to managing our personal finances.

In the hubbub of the control tower: understanding the “cocktail party” effect

A small look back, in July and August, at the beginning of the summer festivities. These months are the most intense in terms of commercial flights, which complicates the task of air traffic controllers. It is precisely to help them that, as early as 1953, researcher E. Colin Cherry became interested(1) in the way in which they were able to handle the multiple messages of the many pilots received simultaneously by different speakers of the control tower. He conducted experiments on the recognition of speech by making two different messages heard simultaneously by the same person. From the work of E. Colin Cherry, the term “cocktail party effect” was coined: the ability to hear a specific conversation in the midst of others that can be completely ignored.

Let us move from study to practice. When you were on school benches, you certainly managed to pull yourself together after hearing a teacher call you by your name, despite the hubbub of the class or your exciting chat with your neighbor! Or, more recently, on a summer night, you probably managed to hear your first name spoken in the distance while you were in the middle of a big discussion and noisy conversations.

Do you recognize any of these situations? If yes, you are perfectly in control of the «cocktail party» effect! But, at the risk of disappointing you, this is not a particular gift. Studies(2) on the notions of auditory attention have succeeded each other to show that if our own name is pronounced, it can immediately catch our attention (in 33% to 35% of cases according to these researches), even though it was in a channel out of our attention (in other words, it was delivered at a time when we were focused on another discussion).

Mastering selective attention: a high-flying exercise!

The “cocktail party” effect thus translates into the concentration of attention on certain words, often in reaction to certain keywords that appeal to you (your first name pronounced by a third party, a center of interest of yours, or an anecdote told at the table next yours at the restaurant…). It is an emblematic example of what is called selective attention, so precious for filtering information and only retaining or treating what we think is relevant.

And when it comes to the area of personal financial management, given the vast range of products and solutions available to us, selective attention is key. Its absence would make it impossible to concentrate the information needed to make informed decisions.

However, attention management is not easy. It can thus be complicated not to be distracted by salient but irrelevant information: recurring advertising for a type of investment, an asset class that makes the front page of magazines, an investment you’ve heard about very recently from a loved one, financial products you’re familiar with…  On the other hand, it is appropriate not to fall into a poorly adjusted selectivity which would lead to focusing only on investments or arguments in the direction of one’s own convictions. A real balancing exercise or rather... high aerobatic!

After this soft landing, you can take control of your personal finances with the teachings of the control tower … or your last summer parties!

 


(1) E.C Cherry (1953); Some experiments on the recognition of speech, with one and with two ears

(2) N Wood and N Cowan (1995); The cocktail party phenomenon revisited: how frequent are attention shifts to one’s name in irrelevant auditory channel // N Moray (1959); Attention in dichotic listening: affective cues and the influence of instructions


WARNING

This document is an advertisement and has no contractual value. Its content is not intended to provide an investment service, nor does it constitute investment advice or a personalised recommendation on a financial product, nor insurance advice or a personalised recommendation, nor a solicitation of any kind, nor legal, accounting or tax advice from any entity under the responsibility of Société Générale Private Banking.

The information contained herein is provided for information purposes only, is subject to change without notice, and is intended to provide information that may be useful in making a decision. Past performance information that may be reproduced is not a guarantee of future performance.

Before subscribing to an investment service, financial product or insurance product, the potential investor (i) must read all the information contained in the detailed documentation for the service or product in question (prospectus, regulations, articles of association, key investor information document, term sheet, information notice, contractual terms and conditions, etc.), in particular those relating to the associated risks; and (ii)consult his legal and tax advisors to assess the legal consequences and tax treatment of the product or service being considered. His or her private banker is also available to provide further information, to determine with him or her whether he or she is eligible for the product or service under consideration, which may be subject to conditions, and whether it meets his or her needs. Accordingly, no entity within Société Générale Private Banking can be held responsible for any decision taken by an investor solely on the basis of the information contained in this document.

This document is confidential, intended exclusively for the person to whom it is given, and may not be communicated or brought to the attention of third parties, nor may it be reproduced in whole or in part, without the prior written consent of Société Générale Private Banking. For more information, click here.

Édouard Camblain Head of strategic projects & development