Private clients Financial intermediaries

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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 5:30pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Venice Biennale, the global art event

Among the many events devoted to contemporary art, the Venice Biennale is undoubtedly the most prestigious. (by Laurent Issaurat, Art Banker at Societe Generale Private Banking)

A brief history of the Biennale

 

The truly global pull of the Biennale attracts art enthusiasts of all kinds, from amateurs to the most sophisticated of collectors, museum directors, curators, journalists and reporters, from all over the world, not to mention cohorts of artists who come to both present their works and discover the creations of others.

Established in 1893, the first “International Art Exhibition of the City of Venice” was held in 1895 and welcomed 200,000 visitors. From its second exhibition onwards, in 1897, it was renamed the “Biennale” and, in 1934, “The Biennale of Contemporary Art”. It experienced several interruptions due to the events of 20th century history, and today — perhaps due to its notoriety — it is simply the “Venice Biennale”. The 58th exhibition holds from 11th May to 24th November 2019.

An original organisation

 

At the time of its founding, the Biennale organised a quite conventional exhibition of several artists in the Giardini (“the gardens”) of Castello, designed in 1834. The gardens were ideal for the extravagant late-night parties that followed. Unsurprisingly, 29 national pavilions were quickly built thereafter, in which each country installed one or more artists of its choice. The thirtieth pavilion of the Giardini — the Italian pavilion — is at the heart of the space, and it is there that the director, newly appointed for each Biennale, invites artists to express their artistic talents on a given theme. Boosted by its ever-increasing popularity, the Biennale has now expanded onto a second, post-industrial site, that was once a shipyard called L’Arsenale (“the Arsenal”).

At the forefront of creation

 

Faithful to the spirit of its origins, the objective of the Biennale is to be a showcase of the international creativity of its time. In addition, successive organisers have worked to invite the most innovative artists and to encourage creation through the awarding of prizes, in this case, the famous “Lions”. The Biennale is intended to reflect, and to promote, contemporary artistic trends. Listening out for the great changes in global artistic creation and the ever more diverse modes of expression, it awards established artists, but also supports the rise of younger talent. Laure Prouvost, for example, at 41 years old, represents France this year. At the age of only 40, Camille Henrot won the Silver Lion in 2013 with her film Grosse Fatigue. In 2017, at 39 years old, Germany’s Anne Imhof won the Golden Lion for the best pavilion, with an extraordinary, disturbing and unforgettable performance.

The Biennale 2019, main events

 

While Europe occupies a large part of the national pavilions, all the continents are represented. This year, we are welcoming the first participation of Madagascar, which reinforces geographical diversity at the event and encourages an openness to sometimes previously unknown artistic modes of expression. Canada’s choice to donate its pavilion to Isuma, an Inuit video production and production collective is certainly worth highlighting. Other highly anticipated installations include Natascha Süder Happelmann (Germany), Jos De Gruyter and Harald Thys (Belgium), Martin Puryear (USA), Laure Prouvost (France), Cathy Wilkes (Great Britain), Pauline Boudry and Renate Lorenz (Switzerland).

With regard to the exhibition theme, “May you live in interesting times” is the subject that Ralph Rugoff, the charismatic director of the Hayward Gallery in London and of the 2019 Biennale, chose to submit to the guest artists. This curse, attributed to China for more than a hundred years, is actually a Western invention and thus an example of fake news well before its time! Ralph Rugoff has often emphasized his interest in an art that combines pleasure with critical thinking. And throughout his career, he has never been afraid to organise exhibitions around current issues and challenges together with a healthy dose of humor. For him, “May you live in interesting times” is a rather ambiguous theme that aims to bring the two together. “It’s less of a curse than a challenge, and art can help us to make sense of things when the world faces crises and change that cause anxiety, frustration and maybe even despair.” And, he adds, ”May you live in interesting times” will also include playful creations, illustrating the fact that it’s when we play that we are, perhaps, most fully human*.

(*) Javier Pes, ”‘We Can All Be in Different Worlds’: Ralph Rugoff’s Venice Biennale Will Respond to the Rise of Fake News“, news.artnet.com, 16th July 2018. 
bit.ly/newsartnetrugoff

 

 

 

 

An artistic effervescence throughout the city

 

Beyond the two main institutions, the Peggy Guggenheim Foundation for Modern Art and the Pinault Foundation for Modern and Contemporary Art, the “off” is also very much alive in Venice, with its many palaces and monuments the setting for numerous exhibitions. The Peggy Guggenheim collection, housed at the heart of the Venier dei Leoni Palace, on the banks of the Grand Canal, is one of the most beautiful collections of modern art in Europe. The Pinault Foundation is exhibiting part of its collection in the magnificent building of the Customs Point (Punta della Dogana), and also, during each Biennale, dedicates an exhibition to a major contemporary artist, in the no less splendid Palazzo Grassi. The 2019 Biennale will mark the first solo exhibition in Italy by Belgian artist Luc Tuymans, mega-star of the world stage.

But in the end, everything is art in Venice: a simple stroll through its alleyways and its palaces and churches, whose architecture as well as interiors testify to the city’s eternal connection with artistic creation, is a creative act in itself.