Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Wealth management Edinburgh, Kleinwort Hambros Private Banking

Established in 2008 as Kleinwort Hambros' first venture in Scotland, the Edinburgh office services clients throughout Scotland, and has grown a reputation as a trusted adviser to individuals, family groups, charities and trusts.

The Edinburgh office is fronted by Chris Thomson, Senior Private Banker; James Burley, Private Banker; Gareth Welshman, Private Banker and Harry Gobourn, Assistant Private Banker.

Chris Thomson  joined the bank in 2008.  Prior to this, Chris spent twelve years in investment banking split between New York and London before moving back Edinburgh in 2004. He has since  been working in private banking where he now helps a number of successful individuals, trusts and charities to fulfil their financial aspirations. Chris is a member of the Chartered Institute for Securities & Investment and holds the highest level of Private Client Investment Advice and Management qualification. in 2014 he attained the Chartered Wealth Manager designation.

James Burley began his career in finance after graduating from Edinburgh University with a degree in Business Studies. He gained private client experience as an analyst before joining SGPB Hambros in 2008, initially based in our London office. James is a member of the CISI and holds the highest level of Private Client Investment Advice and management qualification. In 2014 he attained the Chartered Wealth Manager designation and joined the Chartered Insurance Institute. James has a particular interest in corporate finance and has experience in advising clients shortly before or after a business sale.

Gareth Welshman joined the team in 2015. He started his financial career in 2001 after graduating from Edinburgh University. He held a number of branch management positions before moving into private banking in 2007, becoming an Associate Director in 2008. Over the years, Gareth has assisted clients with complex financial requirements. He is a member of the Chartered Institute of Bankers in Scotland. He passed the Private Client Investment Advice and Management qualification in 2014 and attained the Chartered Wealth Manager designation in 2015.

The on-going growth of our Edinburgh office demonstrates our continued dedication to having a greater presence across the UK, whereby clients can benefit from the highest quality at a local level. The team have served the Scottish market for many years, making them ideal to lead the Kleinwort Hambros' expansion in Scotland.

SGSS SG Kleinwort Hambros Bank Limited Edinburgh, Scotland

Established in 2008 as Kleinwort Hambros' first venture in Scotland, the Edinburgh office services clients throughout Scotland, and has grown a reputation as a trusted adviser to individuals, family groups, charities and trusts.

The Edinburgh office is fronted by Chris Thomson, Senior Private Banker; James Burley, Private Banker; Gareth Welshman, Private Banker and Harry Gobourn, Assistant Private Banker.

Chris Thomson  joined the bank in 2008.  Prior to this, Chris spent twelve years in investment banking split between New York and London before moving back Edinburgh in 2004. He has since  been working in private banking where he now helps a number of successful individuals, trusts and charities to fulfil their financial aspirations. Chris is a member of the Chartered Institute for Securities & Investment and holds the highest level of Private Client Investment Advice and Management qualification. in 2014 he attained the Chartered Wealth Manager designation.

James Burley began his career in finance after graduating from Edinburgh University with a degree in Business Studies. He gained private client experience as an analyst before joining SGPB Hambros in 2008, initially based in our London office. James is a member of the CISI and holds the highest level of Private Client Investment Advice and management qualification. In 2014 he attained the Chartered Wealth Manager designation and joined the Chartered Insurance Institute. James has a particular interest in corporate finance and has experience in advising clients shortly before or after a business sale.

Gareth Welshman joined the team in 2015. He started his financial career in 2001 after graduating from Edinburgh University. He held a number of branch management positions before moving into private banking in 2007, becoming an Associate Director in 2008. Over the years, Gareth has assisted clients with complex financial requirements. He is a member of the Chartered Institute of Bankers in Scotland. He passed the Private Client Investment Advice and Management qualification in 2014 and attained the Chartered Wealth Manager designation in 2015.

The on-going growth of our Edinburgh office demonstrates our continued dedication to having a greater presence across the UK, whereby clients can benefit from the highest quality at a local level. The team have served the Scottish market for many years, making them ideal to lead the Kleinwort Hambros' expansion in Scotland.

Capital Building
12-13 St Andrew Square
EH2 2AFEdinburgh
+44 (0)131 523 1140