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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - The pivot will have to wait a bit longer

After the ECB dovish hike this week, the Fed is likely to proceed to a hawkish pause next Wednesday. However, the message should be the same: the peak in rates has probably been reached but the door to more hikes remains open and rates should stay high for longer than markets foresee. The outcome of the Bank of England meeting may prove different: another 25pb hike is possible on Thursday but it may not be the last.

ECB meeting- A dovish hike. The European monetary authority decided to hike all its interest rates by 25bp, bringing the deposit rate to 4%, as the Council believed the still high inflation backdrop warranted another hike. The central bank’s new projections show inflation remaining well above 2% in 2024 (3.2% for headline, 2.9% for core) and just-above 2% in 2025. Against this backdrop, the ECB made it clear that, under the current circumstances, rates may be high enough if maintained for a long time to return inflation to its target. However, the ECB maintained its data-dependency policy - leaving the door open to additional hikes, should inflation fail to ease as expected. ECB President Lagarde tried (but, so far, failed) to convince markets that rate cuts are unlikely anytime soon, even once (if) the peak has been reached. Overall, we believe this is most likely the last ECB hike, but we question the markets' views that cuts could start mid-2024 – at least if we take the ECB inflation projections for granted.

Fed – A hawkish pause. We believe that the Federal Reserve will keep its policy rate at 5.5% in its coming September 20th meeting as core inflation and the labour market continues to cool down. Core inflation moderated further in August to 4.3% yoy as durable goods prices decline carried on while services and shelter prices continued to ease. Employment figures are also on a cooling trend, with net monthly job creations slowing to 150 thousand and job openings also trending down. However, the FOMC is also likely to maintain a hawkish stance in it discourse as economic data, and specifically households’ consumption, continues to beat expectations. In that sense, the set of economic forecasts is likely to be closely followed given that the June forecasts saw a terminal rate of 5.75%. All in all, we expect the Fed to maintain its policy rate at current levels and to state its willingness to keep maintaining tight financial conditions for longer.

BoE - a hawkish hike possible. The UK economic data for July have shown a clear loss of momentum, with the monthly GDP growth contracting by 0.5% mom and job losses accelerating. However, wage growth remains too high, with the weekly private sector earnings growth (excluding bonuses) at record high of 7.8% yoy in July and core inflation remaining sticky at 6.8%. As a result, a pause by the BoE may not yet be on the cards. Hike or not next week, we see another 50bp increase in total by the BoE rates by year-end.

No pivot soon. As a result, we believe the major central banks will continue to signal that rates will remain high for longer - even despite increasing signs of economic slowdown in the UK or the euro area. But slowly adjusting core inflation and tight labour market should prevent the central banks from cutting rates anytime soon.

Regarding the main economic data and events of the week, we decided to talk about the Chinese economic data for August and the US inflation figures.


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