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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - Central Banks: Close to the pic but the pivot should still wait

The Fed and the ECB raised their key rates by another 25bp to 5-5.25% and 3.25-3.75% respectively. While Mr. Powell suggested that this increase was probably the last in the up-cycle, Mrs. Lagarde suggested that the ECB will continue its up-cycle in future meetings. In an environment where activity remains resilient, inflationary pressures remain high and in the absence of greater stress on the banking system, monetary conditions should remain tight in 2023.

Federal Reserve: likely pause pending inflation and banking tensions. As expected, the Fed raised its key rates by 25bp to 5-5.25% at its May meeting and maintained its pace of balance sheet reduction at $60bn per month in Treasuries. We also expect this to be the last rate hike in this tightening cycle and that the Fed will keep rates at 5-5.25% for the next few quarters. Indeed, in its statement, the Fed dropped references to further rate hikes, and Mr Powell insisted in his press conference that this was a significant change. In addition, the Fed estimated that restrictions on credit conditions linked to regional banking tensions would slow demand, thus justifying a halt to the upward cycle. Finally, at the press conference, Mr. Powell noted that the rapid rate hikes, combined with the balance sheet reduction and tightening of credit conditions, put monetary policy in a "sufficiently restrictive" position.

ECB: a reduction in the rate of increase but the peak not yet reached and an acceleration of the reduction of the balance sheet. The ECB also raised its key interest rate by 25bp to 3.25-3.75% at its May meeting, thus reducing the pace of increase. However, it decided to accelerate the pace of balance sheet reduction by ending the reinvestment of securities under the Asset Purchase Program (APP). 27 billion per month. Unlike the Fed, the ECB confirmed in its press release and press conference that the monetary tightening cycle would continue. Indeed, the communiqué states that the level of monetary policy is not yet "sufficiently restrictive to bring inflation back to 2% in the medium term" while Mrs. Lagarde stressed that the reduction in the pace of rate increases does not mean a pause in the monetary tightening cycle. Finally, unlike the March meeting, there was no mention of possible banking tensions in Europe.

A tightening peak near but a pivot to wait. If central banks have indeed reached or are on the way to reaching their terminal rate, money markets expect them to start cutting interest rates as early as this summer. In the US, markets expect a start to rate cuts as early as September, with a key rate at 4% by January 2024. In the Euro area, markets expect a further 25bp increase and the start of a rate cut in January 2024. In the absence of a more pronounced crisis in the US regional banks or the occurrence of other financial tensions, we believe that central banks should maintain rates at these levels in 2023. On the one hand, economic activity remains resilient on both sides of the Atlantic, with consumption still robust in the US, while business surveys in Europe suggest a rebound is underway. On the other hand, underlying inflationary pressures still remain high, with a decline that would remain very gradual in this activity context.

Finally, in the main events of the week, we have chosen to talk about the bank lending conditions in the Euro area and to focus on the US labour market.

 

 

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Juan Carlos Mendoza Diaz Economist and Strategist Societe Generale Private Banking