Private clients Financial intermediaries

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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Weekly Update - Europe's energy crisis: the double-edged blade of public support

Discover the weekly economic outlook of our Investement Strategy team.

European states have announced sweeping measures to curtail the impact of the energy crisis. Two main risks arise: making short-term inflation permanent and hitting funding problems for these measures in the medium term.
 
The crisis has driven up oil prices, then gas and electricity prices. 
Energy prices came under pressure first with the exit from Covid, as demand surged simultaneously in all main economies. They then got a further massive boost with the outbreak of war in Ukraine, which hit European gas prices hardest and ultimately fed through to destabilise electricity markets. Overall, in euro terms, oil prices rose by nearly 40% compared to their 2019 (i.e. pre-Covid) levels, gas prices by 1000% and electricity prices by 700% on the forward wholesale market.
 
A very visible cost in household spending power. 
Energy makes up around 8% of the average household budget in the euro zone. While costs have stabilised at the levels observed in August, this still  represents a 3,3% cut in households’ 2022 disposable income compared to 2019. Observed cost varies by country, reflecting the characteristics of their energy markets or price caps imposed by some governments. France, for instance capped energy price rises, keeping the rise in energy prices for households to a ‘modest’ 2,2% of their 2022 disposable income compared to 2019.
 
Cost already seen in balance of trade. 
Another way to count the cost of the energy crisis for a country or region is to measure how it has affected their import bill. For the euro zone as a whole, the trade balance plunged into the red for the first time in its history in 2022. While the energy deficit has plateaued at its end-July level, the euro zone is still paying €450 billion, or nearly 4% of zone GDP, more than it was in 2019.
 
States announce substantial aid packages. 
The Bruegel Institute has put the total value of the measures announced by European governments over the last year at €450 billion (nearly 3% of GDP for Europe and UK). Assistance counted here includes spending on nationalisation, bail-outs and loans, but not the supra-national measures currently under consideration by the European Union. These measures look to be big enough to limit the impact of the energy crisis over coming months. Two risks arise: (i) If the shock is temporary, the measures will allow economies to resist but would encourage inflationary pressures by allowing second round effects on non-energy prices. Central banks would be encouraged to tighten policy further; (ii) if the shock proves longer-lasting, European governments will run into difficulties funding their packages, particularly if central banks start to wind down their support for government financing.
 
Also, in the main events of the week, we chose to talk about the actions of the Federal Reserve and of the Asian central banks.

Read full article

Juan Carlos Mendoza Diaz Economist and Strategist Societe Generale Private Banking