Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

What is a Structured Product?

An educational definition by our expert Yaël Eljarrat-Ouakni, Head of Structured Products offerings at Societe Generale Private Banking France (French only).

What is a Structured Product?

In theory, a financial product is said to be "structured" when it is composed of at least two financial assets. These assets can be shares, bonds, options, etc. In practice, a structured product is a financial instrument issued by a bank that offers the possibility of obtaining a return / gain, depending on the achievement of a predetermined market scenario. It can be a tool for portfolio diversification and an alternative to traditional financial investments.

What are the steps involved in creating a Structured Product?

The creation of a structured product goes through several steps:

1/ First, the risk/return trade-off needs to be determined based on the investors' objectives and constraints

2/ Then comes the choice of the "underlying", which will be the product's reference asset. This can be a stock (or a basket of stocks), a stock index, a fund, a commodity, etc.

3/ The investment horizon is then set. Structured products can have maturities ranging from 6 months to 12 years.

4/ Then, the level of capital protection is established. Indeed, the invested capital can be totally, partially or not at all protected.

5/ Finally, the "payment formula" is defined. It depends on the reference asset and will determine in which market scenarios a return will be paid or not (some formulas allowing to offer a return in case of bull market, but also in case of stable or bear market). This formula is set at the launch of the product.

What are the different types of Structured Products?

There are several types of structured products, which, according to us, can be classified into two main families: "Yield" products and "Directional" products.

♦ "Yield" products
Yield products are intended to provide a return, also known as a "Bonus" or "Coupon". "Bonus" or "Coupon". This can be fixed or variable. It can be guaranteed or conditional on the realisation of a market scenario, which will depend on the performance of the underlying. It is paid out on predetermined dates at the time the product is created (which may be monthly, quarterly annual, etc.)(1)


♦ "Directional" products
Directional products are those products that aim to to offer "participation" / "indexation" of the performance of an underlying asset. The investor can thus profit from the rise or fall of an asset. This participation is usually paid out at the maturity of the product.(2)

What about capital protection?

As with any financial investment, structured products carry a risk of capital loss. There are three product profiles for protection capital :

1/ Products the capital of which is guaranteed at maturity: these products guarantee the investor at least the full amount of thecapital capital initially invested, provided that the product is carried to maturity.(3)

2/ Products with capital protection, also known as "barrier" products: they allow the investor to benefit from a protection of the capital initially invested(4) as long the underlying asset has not crossed a threshold, also known as a "barrier", which is determined in advance. - which has been determined in advance. If the barrier is breached the investor suffers a capital loss.

3/ Products without protection: These do not offer protection to the investor in the event of an opposite development of the underlying compared to the anticipated scenario.

Regardless of the type of product protection, its lifetime valuation may fluctuate, depending on day-to-day market parameters. Thus, in the event of resale of the product before its deadline, the investor may suffer a capital loss which may be partial or even total.

What are the benefits and risks associated with Structured Products?


♦ Benefits
-    Structured products can allow a tailor-made approach and help optimize the risk / return ratio. Indeed, it is possible to modulate the product parameters so as to find the right balance between desired return and level of risk accepted by the investor, while taking into account market parameters.

- It is a tool that can facilitate diversification and make it possible to invest in assets that are sometimes not very accessible through traditional instruments.

- Finally, structured products offer, under normal market conditions, daily liquidity provided by the issuer.

♦ Risks

On the other hand, structured products involve certain risks. The main one being the risk of capital loss (which can be partial or total, during the life or at maturity of the product):

- First of all, in the event of the issuer's insolvency (the so-called issuer credit risk), there is a risk that the issuer will not be able to meet its obligations) including for capital guaranteed products. 

- In the event that the anticipated scenario does not occur (e.g. for barrier products, if the barrier products, if the underlying closes below the barrier at maturity).

- Finally, if the product is sold by the investor before maturity by the investor, the resale price depends on the market parameters of the day. Thus, the e amount reimbursed may be less than the amount subscribed(5). Changes in certain underlyings can also significantly amplify changes in the valuation of structured products.

There is also a potential opportunity cost for the client the client: if the anticipated scenario does not occur (e.g. no coupon payment) or if the scenario does materialise but the coupon paid is lower than the return the investor would have received had he invested directly in the invested directly in the underlying.


(1) Provided that the anticipated market scenario realized
(2) Provided that the anticipated market scenario realized
(3) Excluding fees and taxes applicable to the investment framework
(4) Excluding fees and taxes applicable to the investment framework
(5) Excluding fees and taxes applicable to the investment framewor

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