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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address:

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address:

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address:

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address:

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address :

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  


The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09


The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02

The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to and for customers residing in Italy at

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

Clients may also contact the Swiss Banking Ombudsman:


"1 woman, 1 passion" podcasts - Episode #7: Anne-Laure Kiechel, Founder of Global Sovereign Advisory

Discover the seventh episode of our "1 woman, 1 passion" podcasts series.

Valérie Bokobza:  Hello everyone. I am Valérie Bokobza, Head of Development Private Banking, and I am delighted to present a new episode of "1 woman, 1 passion". Our objective is to share the journeys of inspiring women, who move the lines. Today I am hosting Anne-Laure Kiechel. Hello, Anne-Laure.

Anne-Laure Kiechel: Hello Valérie!

Valerie Bokobza: You are the founder of Global Sovereign Advisory(1), the mission of which is to provide international expertise on sovereign debt(2) to some 20 countries around the world. After an impressive career within the major international investment banks, in 2019, you decide to create your advisory structure. You become the point of reference for the most important heads of state, such as Alexis Tsipras(3), whom you accompanied during the Greek financial crisis in 2008. Passionate about music from a young age, you are also ranked 19th in the ranking of the most influential French people in the world. Your guiding thread: combining excellence and freedom. How do we go from the management of a merchant bank to entrepreneurship and the role of true reference on sovereign debt?

Anne-Laure Kiechel: Thank you for the opportunity to talk about my experience - and a woman’s experience - and congratulations on your initiative [the "1 woman, 1 passion" podcast]. I think the important thing for me is to be able to combine independence and freedom. Independence because, as an advisory structure, it is still the cardinal value, to be able to give the good advice, not to be held by any interest, and therefore, somewhere, to have a clear head and free hands to act and to give the best advice. And a form of freedom, also, in the freedom to think, meaning, in the freedom to understand problems. We are too often guided by unique ways of thinking or by ways of reasoning, which, somewhere, can make us make fundamental mistakes. The history of the sovereign debt, moreover, is filled with it. For example, when you think that 90% of debt on GDP(4) has been set up as a dogma, with the threat that if we did not respect that, there disasters were to come… and obviously we happily passed that bar without a catastrophe… So, it is the freedom to be able to get out of certain dogmas, if necessary, and to try to resonate independently. I think that is what explains the change [of area I did. My Departure] from something more perhaps conventional, and quite obviously eminently respectable, a merchant bank, to something where there is more freedom of action and freedom of thought.

Valérie Bokobza: Concretely, with Global Sovereign Advisory, how do you support States with a holistic approach?

Anne-Laure Kiechel: What we tried to develop was to say that, if we advise a State on just tax matters or just economic or just debt matters, in fact, we only see one part of the problem. And we often think that when we make mistakes or when we have approaches that are not necessarily right, it is because we do not consider the problematic totality of a State: citizens' expectations are not taken into account, macroeconomic balances are not taken into account, the micro-economic reality of a country is not taken into account(5)… And so, what we are trying to do, is to understand as much as we can about these problems, in such a way that if we act on a particular thing, an area, we try to understand what the problems may be on other aspects of the country. So this is a somewhat different approach, perhaps more global, which goes in the opposite direction to certain segmentations and hyper-specializations that we have seen over the past few years, but which seems to me to be eminently necessary to fit in the long-term, and therefore, in a reasoning that is consistent with a State.

Valérie Bokobza: Basically, what is really driving you today? Protecting the weakest, or giving the keys to younger generations?

Anne-Laure Kiechel: Maybe a bit of both, that is, clearly, giving everyone keys to try to understand the impact of public policy seems to be eminently important, to me; obviously as a citizen, but also in relation to the States and the people we advise, because we have to understand the consequences of the actions we take. Of course, faced with the massive rise of inequalities, whatever they may be, whether they be economic, whether they be climatic… Again, we can’t really sit back and say, “All right, let’s keep it that way.” So it’s also trying to say, "What are we doing? Why are there certain forms of inequality?", trying to formulate these inequalities, which have not always been formulated in this way, and say, "Do we want to correct them?" and “How can they be corrected?”

Valérie Bokobza: In fact, you created a chair at Sciences Po, I believe—

Anne-Laure Kiechel: Absolutely, a chair on the sovereign debt at Sciences Po, which is the only European initiative of its kind, by the way... also a bit global, so that’s why we are particularly proud of it!

Valérie Bokobza: What advice would you have liked to receive earlier in your career?

Anne-Laure Kiechel: Clearly, to dare, without asking myself too many questions. I remember, when I created Global Sovereign Advisory, I actually started in an office, in coworking, alone; then, quickly accompanied, but still alone. There is a great deal of anxiety, still, about the blank page and about whether, in the end, we are able to do something or not…  But what if we say “Let’s do it, and we’ll see”? I think that’s an important thing. It was passed on to me, but not passed on to me with as much.... I would say, let’s dare! I think, too often, there are brakes, and maybe too often women put some brakes on themselves— And finally, if we fail on something, is it as bad as that? I don’t think so. That’s really it: to dare to express oneself, not necessarily to worry about others. Because of course we can be criticized… But it doesn’t matter! If you feel that you are doing something that is fulfilling, that makes sense, you have to go your way freely.

Valérie Bokobza: Many thanks, Anne-Laure, for these exchanges and see you soon for the listeners, for future episodes on Société Générale Private Banking. Thank you, good-bye!

- - - - - - - - - - - - -

(1) Independent consultancy to States and public entities founded in 2019;

(2) Sovereign debt refers to the totality of debt realized by a State.

(3) Alexis Tsipras is a Greek politician, leader of Syriza, Coalition of the Radical Left. He was Prime Minister of Greece from January to August 2015 and from September 2015 to July 2019. Alexis Tsipras is at the origin of the referendum on the Greek public debt in July 2015, which invited the Greeks to vote on the aid plan proposed by its international creditors (European Commission, European Central Bank, International Monetary Fund). The "no" won. An agreement was finally reached after negotiations in Brussels on 12 and 13 July.

(4) GDP = Gross Domestic Product


Societe Generale Private Banking is the business line of the Societe Generale Group operating through its headquarters within Societe Generale S.A. and through departments, branches or subsidiaries, located in the territories mentioned below, acting under the brand name "Societe Generale Private Banking" and distributing the present document.

This document is an advertisement and has no contractual value. Its content is not intended to provide an investment service, nor does it constitute investment advice or a personalized recommendation on a financial product, nor insurance advice or a personalized recommendation, nor a solicitation of any kind, nor legal, accounting or tax advice from any entity under the responsibility of Société Générale Private Banking.

The information contained herein is provided for information purposes only, is subject to change without notice, and is intended to provide information that may be useful in making a decision. The information on past performance that may be reproduced does not guarantee future performance.

The private bankers of Société Générale Private Banking entities are available to provide potential investors with further information on the variations of the themes presented in this document within the Société Générale Private Banking entity concerned.

This document is confidential, intended exclusively for the person consulting it, and may not be communicated or brought to the attention of third parties, nor may it be reproduced in whole or in part, without the prior written consent of the Société Générale Private Banking entity concerned.

No Société Générale Private Banking entity can be held responsible for any decision made by an investor based solely on the information contained in this document.

Societe Generale Group maintains an effective administrative organization that takes all necessary measures to identify, control and manage conflicts of interest. To this end, Societe Generale Private Banking entities have put in place a conflict of interest management policy to manage and prevent conflicts of interest. For more details, Société Générale Private Banking clients can refer to the Conflict of Interest Policy available on request from their private banker.

S ociété Générale Private Banking has also implemented a policy of d he processing of claimsmade pa available on request from their private banker or on the Société Générale Private Banking website.


France: Unless expressly stated otherwise, this document is published and distributed by Société Générale, a French bank authorized and supervised by the Autorité de Contrôle Prudentiel et de Résolution, located at 4, place de Budapest, CS 92459, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank ("ECB") and registered with the ORIAS as an insurance intermediary under the number 07 022 493 Societe Generale is a French société anonyme with a capital of EUR 1 066 714 367,50 as of August 1, 2019, whose registered office is located at 29, boulevard Haussmann, 75009 Paris, and whose unique identification number is 552 120 222 R.C.S. Paris. Further details are available on request or at

Luxembourg: This document is distributed in Luxembourg by Société Générale Luxembourg, a public limited company registered with the Luxembourg Trade and Companies Register under number B 6061 and a credit institution authorized and regulated by the Commission de Surveillance du Secteur Financier ("CSSF"), under the prudential supervision of the European Central Bank ("ECB"), and whose registered office is located at 11, avenue Emile Reuter - L 2420 Luxembourg Further details are available on request or at No investment decision of any kind should be made on the basis of this document alone. Société Générale Luxembourg accepts no responsibility for the accuracy or otherwise of the information contained in this document. Societe Generale Luxembourg accepts no responsibility for any actions taken by the recipient of this document solely on the basis of this document, and Societe Generale Luxembourg does not represent itself as providing any advice, in particular with respect to investment services. The opinions, views and forecasts expressed in this document (including its annexes) reflect the personal opinions of the author(s) and do not reflect the opinions of any other person or of Société Générale Luxembourg, unless otherwise indicated. This document has been prepared by Societe Generale. The CSSF has not carried out any analysis, verification or control on the content of this document.

Monaco: This document is distributed in Monaco by Société Générale Private Banking (Monaco) S.A.M., located at 11 avenue de Grande Bretagne, 98000 Monaco, Principality of Monaco, regulated by the Autorité de Contrôle Prudentiel et de Résolution and the Commission de Contrôle des Activités Financières. Financial products marketed in Monaco may be reserved for qualified investors in accordance with the provisions of Law n° 1.339 of 07/09/2007 and Sovereign Order n° 1. 285 of 10/09/2007. Further details are available on request or at

Switzerland: This document is distributed in Switzerland by SOCIETE GENERALE Private Banking (Suisse) SA ("SGPBS"), headquartered at rue du Rhône 8, CH-1204 Geneva, Switzerland. SGPBS is a bank authorized by the Swiss Financial Market Supervisory Authority ("FINMA"). Collective investments and structured products may only be offered in accordance with the Swiss Federal Act on Collective Investment Schemes (Collective Investment Schemes Act, CISA) of June 23, 2006, and the Guidelines of the Swiss Bankers Association (SBA) on Information for Investors in Structured Products. Further details are available on request from SGPBS or at

This document is not distributed by the entities of the Kleinwort Hambros Group that operate under the brand name "Kleinwort Hambros" in the United Kingdom (SG Kleinwort Hambros Bank Limited), Jersey and Guernsey (SG Kleinwort Hambros Bank (CI) Limited) and Gibraltar (SG Kleinwort Hambros Bank (Gibraltar) Limited) Consequently, the information communicated and any offers, activities and financial information presented do not concern these entities and may not be authorized by these entities or adapted in these territories. Further information on the activities of Societe Generale's private banking entities located in the United Kingdom, Channel Islands and Gibraltar, including additional legal and regulatory information, is available at

Valérie Bokobza Responsable des conseils en investissement

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