Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Understanding Responsible Investment #13 - Focus on sustainable real estate

Discover the thirteenth episode of our "Understanding Responsible Investment" podcasts series.

Dorothée Chapuis: Hello everyone and welcome to the thirteenth episode of our podcast "Understanding Responsible Investment". I am Dorothée Chapuis, Head of CSR for SGPB Europe. To explore today's topic I am very pleased to be with Matthieu Degli Innocenti, Head of Real Estate at Societe Generale Private Banking.

Dorothée Chapuis: Hello Matthieu!

Matthieu Degli Innocenti: Good morning Dorothée, good morning everyone and thank you for inviting me to your podcast.

Dorothée Chapuis: Matthieu, the reason I invited you today is because I would like us to discuss how to integrate sustainability into real estate..

Matthieu Degli Innocenti: It's a paradoxical question for real estate professionals because real estate is essentially a lasting asset! But more seriously, Dorothée, you're right, the real estate sector is very concerned by sustainable development, particularly in terms of the environment, and the stakes are considerable.

Dorothée Chapuis: Indeed Matthieu. Before discussing the question of investments with you, let's look at the environmental challenges of real estate. Citepa (“Centre interprofessionnel technique d’études de la pollution atmosphérique” - the Interprofessional Technical Centre for the Study of Atmospheric Pollution) has calculated that in 2019, residential and tertiary buildings were responsible for 20% of Co2 emissions in France, which is the second most important sector after transport. And of this 20%, 2/3 are attributable to residential real estate. In your opinion, what are the challenges to be met in order to reduce the impact of real estate on our environment?

Matthieu Degli Innocenti: Real estate plays an important role in our lives - as a place to live, to consume, to work and to trade.. - and it is at the heart of our economies. Long perceived as dusty, the transformation of this sector is now underway! Indeed, I have observed an incredible collective awareness, particularly since Covid, which should accelerate the "greening" of real estate and improve its impact on the environment. Sustainable real estate requires us to think differently about the life of a building, from its design phase to its use and even its "recycling" - including its construction, consumption, management and renovation. The city of tomorrow will be more sustainable and greener, so real estate is a key sector in the energy transformation. The government has recently put in place measures and regulations that should accelerate the emergence of sustainable real estate.

Dorothée Chapuis: So, Matthieu, let's say I'm about to make a real estate investment, how can I take the climate issue into account?

Matthieu Degli Innocenti: It all depends, Dorothée, whether you invest directly in a property or through a paper-based investment vehicle (SCPI - "Société civile de placement immobilier" - and OPCI - "Organismes de placement collectif immobilier" investment schemes). If you opt for the first solution, the first thing you need to take into account is the energy performance diagnosis which measures the impact of the property on the environment. You can also decide to invest in a property to be renovated (insulation, change of technical installation, windows...) to improve its energy footprint.  And you can also check which tax incentives you could benefit from as a homeowner.

Dorothée Chapuis: And you, Matthieu, can you help me with all these steps?

Matthieu Degli Innocenti: Yes, Dorothée, via our selection platform, SGIP - Société Générale Immobilier Patrimonial - you will be able to invest in properties to be renovated or new from an offer of more than four thousand lots proposed by more than forty developers.

Dorothée Chapuis: Very well. Let's see now how I can integrate the fight against global warming if I'm about to invest in paper property…

Matthieu Degli Innocenti: That's quite easy, Dorothée, and you're sensitive to this subject, which you mentioned in episode #3 of this podcast series. Since the end of 2020, the French government's real estate SRI label has served as a benchmark to distinguish funds that invest in the best performing assets in terms of environmental, social and good governance. This label integrates numerous criteria such as the health and comfort of occupants, mobility, supply chain management. These elements are scrutinized by the supervisory authority at the time of acquisition, but also during the management phase of the real estate assets and throughout their holding in the portfolio. This label is very demanding and it encourages management companies to change their strategy in depth. This new standard aims to offer a common vision of real estate SRI in order to inspire confidence and direct savings towards sustainable real estate.  As in the case of securities management, investment strategies can be different, such as the choice of a theme: investment in the retirement housing sector for example, the choice of a "best in class" approach: preference for real estate with the best ESG (Environment, Social, Governance) performance, or the "best effort" approach: this consists of investing in a real estate asset with a potential for improving its extra-financial performance.

Dorothée Chapuis: Well, Matthieu, I understand that it is quite possible, if I consider making a real estate investment, to study its financial performance expectation, its risks, particularly of capital loss, and its environmental and social performance. Thank you very much for these insights!

Matthieu Degli Innocenti: Thank you Dorothée and see you soon!


This podcast is part of a series of episodes proposed by Societe Generale Private Banking to understand responsible investment. It is available on the Spotify and Apple Podcasts streaming platforms via the "#Private Talk by Societe Generale Private Banking" program and on our website www.privatebanking.societegenerale.com. Feel free to subscribe to be notified when the next episode is released and to spread the word.

Important information
The content provided on this page is for informational purposes only and is not contractually binding. The materials contained herein are not intended to provide investment advice or any other investment service and do not constitute a personal recommendation, advice, or an offer from Societe Generale Private Banking to purchase, sell or subscribe to investment services and/or financial products and/or investments in the aforementioned asset class. Some of the products, services and solutions described can carry various risks and involve the potential loss of the entire invested amount, if not theoretically unlimited loss. As such, they are reserved for a certain category of investors and/or adapted solely for informed investors who are eligible for such products, services and solutions. The information set out above shall not be considered legal, tax or accounting advice.
The wealth management and financial solutions, offers, products, services and activities mentioned on this page depend on each client’s personal situation, the legislation applying to them, and their tax residence. Consequently, the offer presented may not be eligible for implementation, adaptation or approval at all of the Societe Generale Private Banking entities and must comply with Societe Generale Group's Tax Code of Conduct. Furthermore, access to some of these products, services and solutions is subject to specific conditions, notably in respect of eligibility.
Please contact your private banking adviser to check that these offers meet your needs and are suited to your investor profile (knowledge, experience in investment, financial situation, including ability to withstand losses, and investment objectives, including risk tolerance).
Societe Generale Private Banking shall under no circumstances be held liable for any decision taken by a reader on the basis of this information. Before Societe Generale Private Banking can provide a potential investor with an investment service and/or a subscription to financial products, the investor must first be made aware of, understand and sign the related informative and contractual documentation, notably in respect of the associated risks (prospectus, Key Investor Information Document, Term Sheet, etc.). The potential investor must not base his/her investment decision and/or give investment instructions solely on the basis of this document.
All Societe Generale Private Banking entities reserve the right not to update or amend this document and shall accept no liability in this regard. The present document has the sole aim of informing investors, who will make their investment decisions without overly relying on this publication. The Societe Generale Private Banking entities shall under no circumstances be held liable for the accuracy, relevance or exhaustiveness of this information. The Societe Generale Private Banking entities give no explicit or implicit guarantees as to the accuracy or exhaustiveness of this information or of the profitability or performance of any asset class, country or market.
This document is not intended as a list or summary of all the terms and conditions pertaining to financial products, nor to identify all or some of the risks that may be involved in the acquisition and/or sale of a financial product/investment in any of the aforementioned asset classes.
The historical data and the information and opinions herein have been obtained from, or are based upon, external sources that Societe Generale Private Banking entities believe to be reliable but have not been independently verified. The Societe Generale Private Banking entities shall under no circumstances be liable for the accuracy, relevance or exhaustiveness of this information. Information provided on past performance, even repeated performances, is in no way a guarantee of future performance and may not be repeated. The value of an investment is not guaranteed and the value of investments may fluctuate. These forecasts about future performances are based on assumptions which may not be realised and do not therefore provide any assurance or guarantee with regard to the expected results of the investments in the aforementioned asset classes.
Generally speaking, Societe Generale Group companies may be market makers, conduct transactions involving the securities referred to on this page, and may provide banking services to companies whose asset classes are mentioned on this page, as well as the subsidiaries thereof. Societe Generale Group companies may, from time to time, conduct transactions, generate profits, hold securities or act as adviser, broker or banker in relation to these securities, or derivatives thereof, or in connection with the asset classes mentioned in this document. Societe Generale Group companies may, from time to time, acquire or liquidate positions on the securities, or the underlying assets (including derivatives), mentioned on this page or, where applicable, any other assets. Consequently, this may affect any returns for a potential investor either directly or indirectly. Societe Generale Group companies have no obligation to disclose this page or take it into account in providing advice or conducting transactions with a client or on behalf of a client. The administrative structure of the Societe Generale Group includes all safeguards needed to identify, control and manage conflicts of interest. To this end, Societe Generale Private Banking entities have implemented a conflict of interest management policy to prevent such conflicts of interest. For further details, Societe Generale Private Banking clients may refer to the conflict of interest management policy given to them by the Societe Generale Private Banking entity of which they are clients.

Dorothée Chapuis Head of CSR for SGPB Luxembourg, Monaco and Switzerland

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