Private clients Financial intermediaries

Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - Three Steps Forward,One Step Back

After rising 12.9% over the previous three weeks, the MSCI World index of global equities has shed -5.0% since Monday. This has come amidst gloomy projections from the Organisation of Economic Cooperation and Development (OECD) and the US Federal Reserve (Fed). Is the economic outlook as bleak as suggested? And did this drive the weakness in equity markets?

The OECD sees a sharper recession than the International Monetary Fund (IMF) predicted back in April. It expects the global economy to shrink -6.0% this year followed by a 5.2% rise in 2021 – this means a more severe economic crisis and a slower recovery than the IMF’s forecasts of -3.9% and +5.8% in 2020 and 2021 respectively. On the OECD’s reckoning, the US economy will shrink -7.3% in 2020 and recover 4.1% next year whereas the IMF estimated -5.9% and 4.7% for the two years.
In fact, the US economy was already in recession before the coronavirus hit the United States. On Monday this week, the National Bureau of Economic Research (NBER) declared that the recession began in February this year, marking the end of 128 consecutive months of expansion, the longest stretch on record. This came before lockdowns began to impinge on economic activity. Indeed, the US counted only 24 confirmed cases and one death at end-February.
On Wednesday, the Fed held its regular monetary policy meeting and updated its forecasts and projections. Regarding GDP, the Fed expects a -6.5% contraction this year followed by a 5.0% pick-up in 2021 with unemployment ending this year at 9.3% and 6.5% at end-2021. Moreover, policy-makers’ individual projections for key rates (known as the “dots”) suggest no increase in rates for the next three years. This point was underlined by Fed chair Jerome Powell in his comments – he stressed that “we’re not even thinking about thinking about raising rates”. He also underlined that the Fed’s asset purchases will continue at around current levels (c.$120bn per month) for the foreseeable future – he made clear that the Fed was focused more on the impact of monetary easing on “normal people” than on asset prices.
While the Fed’s outlook is decidedly downbeat for the economy, the central bank’s view is not far-removed from the OECD and IMF forecasts. Moreover, these projections amply justify the confirmation that policy settings will remain very loose for years to come, in particular as regards asset purchases, which have been instrumental in easing financial conditions and fuelling the rally in stocks in recent weeks. So why did markets correct so sharply?
Part of the explanation may be linked to the CoViD-19 pandemic itself. Unlike many European countries, the US has not seen a meaningful decline in new confirmed cases, which have remained stuck between 20,000 and 25,000 per day since early May.
Despite the marked improvement in New York in recent weeks, a number of states across the south and west of the country have seen a worrying acceleration in cases as they have eased lockdown restrictions (see left-hand graph). With the White House urging states to get back to work, it is unlikely that the renewed spread in the virus will lead back to lockdown. But it does mean that economic activity and household spending patterns are unlikely to return to pre-crisis norms any time soon.

Bottom line. The US equity market has just registered its best 50-day performance on record (see right-hand graph). The correction this week is unlikely to be due to the Fed stance or indeed the lingering coronavirus worries – both are little changed from previous weeks. It may simply be that the rally could only be justified by a V-shaped recovery, which for now looks a rather distant prospect.

Read full article

Head of Investment Strategy Societe Generale Private Banking