Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - Reasons to be careful? Part 3

In the US, the gap between Democrat demands for over $2tn in new stimulus and Republicans’ reluctance to go above $1tn, combined with strong job data for August, appeared to have ended any chance of deal being struck before the presidential election. However, on Wednesday this week, Donald Trump called on Republicans to agree to a $1.5tn package and his staff restarted negotiations with Democrats to push a deal through.

In our view, the package is necessary. Much of the support contained in March’s Coronavirus Aid, Relief, and Economic Security (CARES) Act is set to come to an end. For example, the extra $600 per week in unemployment benefits expired at end-July and President Trump’s August executive order to pay unemployed workers $400 per week will shortly run out of cash. The 12.6 million Americans currently filing jobless claims face a cut in benefits of over 50% if Congress fails to reach agreement.

On Wednesday, Federal Reserve (Fed) chair Jerome Powell called for a new relief package for the US economy, underlining that the lack of additional fiscal support was a big downside risk to the outlook. Unemployment is still far too high and inflation – as measured by prices of core personal consumption expenditure (core PCE) – is stuck well below the Fed’s objective of an average 2% over time.

Relations between London and Brussels have deteriorated over the past week, in reaction to the introduction of a new Internal Market Bill by the UK government. This legislative initiative, if successful, would override last October’s Withdrawal Agreement in respect of the Northern Ireland protocol on state aid and customs declarations. Not surprisingly, this is viewed by the EU as a breach of international law and the European Commission has called on Westminster to abandon its plans, albeit while underlining that EU-UK talks on the future relationship should continue regardless.

The new bill has also been poorly received in the US. Both House majority leader Pelosi and Democratic presidential candidate Biden have stated that there would little chance of Congress approving a trade deal with the UK if the bill passes into law. This is because that it would imperil the Good Friday Agreement, which brought peace to Northern Ireland and which is predicated on an open, frictionless border with the Republic of Ireland.

Of course, the bill’s introduction could yet prove to be an attempt to wring extra concessions in the trade talks with Brussels. Last year’s volte-face to sign the Withdrawal Agreement may prove to be this year’s template. But undeniably, the risk that there could be no deal when the UK finally leaves the single market and customs union at year-end has risen markedly this week. The Bank of England’s economists expect that this would reduce GDP by between 2.5 and 5.5% to the end of 2024. So far however, this is not the BoE’s central scenario – indeed, yesterday’s policy meeting left rates and asset purchases unchanged.

Bottom line. In the US, President Trump’s intervention may prove sufficient to reconcile Democrat demands and Republican resistance. Nancy Pelosi has indicated approval and Senate Republicans will be reluctant to be accused of imperilling Trump’s re-election chances. However, the outcome remains highly uncertain. In the UK, the risk of a hard Brexit has risen but we still believe that pragmatism will prevail and a deal will be struck. But whatever the outcomes in the US and Europe, central banks stand ready to ease further if necessary, which would provide further support for risk assets.

Read full article

Head of Investment Strategy Societe Generale Private Banking