Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - Pushing the Boat (Further) Out

The main catalysts for the rally have been 1) the gradual easing of coronavirus lockdown restrictions as the number of new confirmed cases has continued to dwindle, 2) a tick higher in business confidence surveys such as the Purchasing Manager Indices, 3) the European Commission’s proposal for a €750bn EU recovery fund, 4) Germany’s new €130bn stimulus plan, and 5) the latest increase in asset purchases by the European Central Bank (ECB). The new German plan was announced on Wednesday and comes in addition to the previous €250bn support plan and a further €1,200bn in loan guarantees, delayed taxes etc., taking the total value of programmes to around 49% of German GDP. The new programme focuses more on long-term stimulus than its predecessor which aimed to help companies and households through the crisis, via measures such as Kurzarbeit income support (which covers 18% of total workforce). This week’s plan includes a cut in VAT from 19% to 16% until December, investments in growth-generating new technologies (digital, renewables and electric vehicles for example), a €300 payment per child and continued bridging support for companies. All in all, an extraordinary package for a government which is supposedly conservative on fiscal matters. The ECB’s economists have revised their economic forecasts lower – they now expect euro zone GDP to contract -8.7% this year, followed by +5.2% and +3.3% in 2021 and 2022, meaning that the euro zone economy will not recover to end-2019’s level until end-2022. Moreover, inflation is set to remain below 1% until 2022, far below the central bank’s 2% target. Such a dire outlook demanded an adjustment in monetary policy, which duly came in the form of a €600bn increase in the Pandemic Emergency Purchase Programme (PEPP) to €1,350bn, extension of its timetable by 6 months to June 2021 and announcement that reinvestment of maturing bonds will continue until at least December 2022. The ECB has already bought €235bn in the PEPP, leaving €1,115bn to buy over the next 13 months. If we include all the other ECB programmes, the average monthly run rate of purchases will be €120bn in 2020 and €106bn next year, slower than May’s €150bn pace but still well above the €80bn per month the ECB bought during the euro zone crisis. If we consider that the ECB will continue to direct three-quarters of all these planned purchases to sovereign bonds, this would mean the ECB buying a total of around €1,460bn in 2020 and 2021, more than enough to cover euro zone members’ anticipated budget deficits of €1,366bn. Moreover, by committing to reinvest the proceeds from maturing bonds, the ECB will neutralise much of the financing cost of governments’ additional debt burden for at least three years, given that it typically returns much of the coupon income received on its holdings to national treasuries. This week’s announcements sparked a marked easing of financial conditions across the euro zone. For example, the yield differential between 10-year sovereign bonds issued by Germany and Italy tightened 17bp to 174bp yesterday, taking it well below the 280bp level we saw before the PEPP was launched in March. Moreover, the euro rose a further 0.9% against the USD.

Bottom line. The decisive action from Germany and the ECB this week has further boosted risk appetite for euro zone assets. However, the economic backdrop remains dire, meaning continued headwinds for companies. Moreover, the EU still must overcome threatened vetoes from the “Frugal Four” (the Netherlands, Austria, Denmark and Sweden) against the recovery fund at the European Council summit on June 18 and 19. It may still be too early to overweight the region.

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Head of Investment Strategy Societe Generale Private Banking