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Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address:

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address:

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address:

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address:

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address :

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  


The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09


The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02

The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to and for customers residing in Italy at

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

Clients may also contact the Swiss Banking Ombudsman:


The sun is also rising on African energy


Myriam Fournier Kacimin

Founder and CEO
of Sungy

Vincent Kientz

Founding partner
Enea Consulting

Arnaud Rouget

Africa programme manager
at the International Energy Agency (IEA)

Today, in 2022, in sub-Saharan Africa, nearly 600 million people still do not have access to electricity. Despite the progress made in terms of electrification, achieving the 7th UN Sustainable Development Goal remains a challenge1. And “with the Covid crisis, the number of people without access to electricity has increased by 4% whereas it had been decreasing steadily since 2013”, outlines Arnaud Rouget, Africa programme manager at the International Energy Agency (IEA).

In addition, another major issue arises daily: limited access to clean, sustainable cooking methods. “It is very urgent because nearly 80% of African households do not benefit from electricity and use wood collected in the forest or charcoal”, says Harriet Okwi, energy access manager at Enea Consulting. This traditional use of biomass leads to indoor air pollution, which is the cause of 500,000 premature deaths per year according to the World Health Organization (WHO) and contributes to ongoing environmental degradation.
Demographic factors also have to be taken into account: according to the UN, the population of the sub-Saharan region will almost double by 2050, reaching 2.1 billion with 60% of it concentrated in cities and urban conglomerations. This strong demographic growth and the economic transformation of the continent will lead to a considerable increase in the demand for energy, which will grow twice as fast as the world average by 2040 according to the IEA.

Economic development hampered

At a time of accelerating global warming, we need to quantify how decisive the response to Africa’s energy needs will be for the prosperity as well as the sustainability of the global energy system. “It is imperative that the emergence of new energy production capacity is encouraged to enable development. This remains the number one issue in African countries, which have contributed little to greenhouse gas emissions but which will be the first victims of the effects of climate change”, observes Vincent Kientz, a partner at Enea Consulting. We must indeed “put things into perspective”, underlines Damilola Ogunbiyi, special representative of the United Nations Secretary-General for Sustainable Energy for All, who recalls that the installed electricity production capacity of sub-Saharan Africa, excluding South Africa, is only 81 gigawatts (130Gw with South Africa), which is comparable to that of Germany, yet this capacity has to serve more than a billion people!2

The lack of access to modern energy services, particularly electricity, but also their unreliability when existing at all, hinders the economic development of the continent and its ambitions for industrialisation. As Hugo Le Picard, researcher at the Energy and Climate Center of the French Institute for International Relations (IFRI) points out, the weakness of the sub-Saharan electricity network infrastructure has a considerable, negative effect on its associated economies, representing on average a cost of between 1 to 5% of the national GDP, depending on the country. “About 80% of African companies suffer from frequent outages and point to the poor quality of a service for which they are forced to pay dearly”, specifies Myriam Fournier Kacimi, founding president of Sungy3, a company committed to developing solar photovoltaic energy in Africa. And Thomas Chevillotte, Africa manager of Enea Consulting, enumerates the difficulties facing these transmission and distribution networks: obsolescence, under-investment in maintenance, technical losses, and theft due to illegal connections.

Accelerating investments

However, real progress has been made in terms of access to electricity in countries such as Kenya, Rwanda, Ethiopia, Ghana, Senegal and Côte d’Ivoire. West Africa has thus gone from an electrification level of 34% in 2000 to 53% in 2019. And, like in other regions of Africa, it is mobilising to achieve a regional electricity market with the West Africa Power Pool (WAPP). Nine cross-border interconnections have been completed and the goal is to interconnect all 14 countries in the region by 2024. This regional integration is essential for expanding energy markets, guaranteeing economies of scale and profitability of investments in this sector. And, as Ousmane Diagana, vice-president of the World Bank for West and Central Africa hopes, “the pooling of a diverse range of green resources, for example hydroelectricity in Guinea or Liberia or even solar in the Sahel, will lead to a more resilient system”4. In its new Africa Energy Outlook report5, the IEA believes that achieving universal access to both electricity and clean cooking by 2030 is possible, even if its path is uncertain.

It is imperative to encourage the emergence of new energy production capacity
Vincent Kientz

In order to realise this scenario, investments in clean energy will need to be multiplied by a factor of five by 2030 compared to their current levels. Unachievable? This growth represents less than 5% of the clean energy investments needed globally under the “zero emissions” scenario, according to the IEA. “We need to pick up the pace, argues Damilola Ogunbiyi, that’s why we need money from philanthropy, development institutions, financial institutions, governments, all coming together to look for creative solutions that will ensure that no one will be left behind when it comes to access to energy”.

3 questions for Georges Wega

Deputy head of International Banking Networks,
Africa, Mediterranean Basin and Overseas Regions.

What are the main reasons for the lack of access to energy in sub-Saharan Africa?

Despite some positive developments in recent years, access to energy continues to be hampered by the lack of energy production infrastructure and the limited performance of existing transport and distribution networks. The obsolescence of some of these networks makes it virtually impossible to offer a quality service that meets local demand. The somewhat limited production capacities of national electricity systems increase the cost of electricity production, which in some countries is two to three times higher than the world average. It is imperative, therefore, for states to develop low-cost solutions, adapted to the relative incomes of their populations. Another issue is the lack of private financing and budget support in the sector to support the sometimes colossal investments required. Some governments are just not sufficiently equipped to undertake the complex tenders necessary for this type of investment. Finally, several countries have regulatory and legal frameworks that are unsatisfactory in the eyes of investors, which do not promote competition and limit recourse to private actors, resulting in a relatively undiversified supply of energy and a monopoly of public companies.

What are the main challenges in terms of financing and investment to promoting the continent’s continued energy development?

States must develop their capacity to attract private investors: the diversification of funding sources will reduce costs across the entire chain. They need to establish clear energy policies, structure the sector and define standardised regulatory and legal frameworks, recognising the role of the private sector in particular. We have already noted several good examples, with certain states having adopted laws on Public-Private Partnerships. In addition, it is important in the structuring of investment cases, to establish good financing mechanisms and to propose innovative pricing systems that will reduce costs for consumers and mitigate the financial risks borne by investors.

What innovative financing solutions are being looked at and what role does Societe Generale play in this?

Innovative financing solutions in this sector make up one of the four pillars of the “Grow with Africa” initiative that we launched in 2018. It is necessary that multi-source and multi-currency financing solutions are favoured, with long maturities, for projects with a high energy impact and which have to integrate specific environmental constraints. In particular, these solutions will make it possible to offset the high cost of investments associated with the implementation of renewable energy technologies while integrating the required debt constraints of individual states. The key point for this type of financing is to bring together the right partners: local/regional financial actors, international financial institutions and development finance institutions. Societe Generale has created platforms in Abidjan, Casablanca and Algiers dedicated to structured financing for major innovative projects in the energy sector. These include the production, operation and maintenance of solar power plants in Madagascar (GreenYellow), Senegal (Total Eren), and even the Biovéa project in Côte d’Ivoire, which is devoted to the creation of a biomass thermal power plant (using palm tree residues). Additionally in Côte d’Ivoire, Societe Generale is also financing the low-cost marketing of individual solar power kits for domestic use, thus supporting energy inclusion through the use of renewable production sources.

The potential of renewable energies

Thanks to its enormous potential in renewable energies (solar, wind, hydro) and technological progress, it is possible Africa could follow a low carbon development model, while also considering the available opportunities on a case-by-case basis due to the diversity of its 54 countries. Positive signals are emerging. “South Africa’s commitment to leading a just transition to a low-carbon economy inspired the whole world in Glasgow during COP 26”, writes Rémy Rioux, Director General of the French Development Agency (AFD)6. France, Germany, the United Kingdom and the European Union have pledged to help South Africa phase out the use of coal for its electricity production.

For its part, China announced that it would no longer finance new coal-fired power plants abroad, during the United Nations General Assembly in September 2021. This decision could affect several African countries, such as Malawi, Kenya, Zambia, Botswana and Zimbabwe, for which the construction of such power plants is one of the solutions envisaged to reduce the deficit in energy access. For now, coal, natural gas and oil together represent about 70% of total electricity production in Africa. Natural gas, being less polluting, is at “a turning point”7. A series of major gas discoveries have recently taken place8, so for many African leaders, gas represents a trump card in the production of electricity. “Countries like Senegal or Côte d’Ivoire either exploit this resource directly or are going to create gas-fired power stations”, observes Jean-Pierre Favennec, president of the Association for the Development of Energy in Africa (ADEA), responding in particular to the challenge of the industrialisation of African countries which requires a stable energy supply.

Renewable energy can go a long way in helping African countries overcome their structural dependencies on fossil fuels, as highlighted in the recent report by the International Renewable Energy Agency (Irena) and the African Development Bank (AfDB)9. But they attract too little funding. Of the $2.8 billion invested in renewables worldwide between 2000 and 2020, only 2% went to Africa and despite its enormous potential in this area, the continent only represents 3% of the world’s installed renewable electricity generation capacity. “Strong political commitment, a fair and equitable energy transition framework and massive investments are necessary”, underlined Kevin Kariuki, vice-president of the African Development Bank (AfDB), in charge of electricity, energy, climate and green growth, when the report was presented in January 2022. The report argues for an African “Green New Deal” that could boost GDP by 6.4% and create 26 million jobs by 2050.

The pooling of a diverse range of green resources will lead to a more resilient system.
Ousmane Diagana

The rise of decentralised solar

On a continent with 40% of the world’s solar resources, the question of the rate of expansion of solar energy is central. Today, Africa exploits less than 0.01% of its theoretical potential, and solar represents only 2% of installed electricity production capacity in sub-Saharan Africa (6% in South Africa)10. As Hugo Le Picard observes, “Centralised solar capacities (power plants) are only being deployed gradually because on the one hand, the risks are high for private investors due to the poor financial health of electricity utility companies (the utilities), and on the other hand, the absorption capacity of the networks is low”. Weak infrastructure is an obstacle to the large-scale introduction of all renewable energies. In Kenya, for example, the boom in geothermal energy, which already accounts for more than 50% of the energy mix, is coming up against transmission bottle-necks in the electricity network.

In contrast, the market for decentralised (off-grid)11 solar systems is growing rapidly, which does not surprise Myriam Fournier Kacimi. “It’s the simplest, fastest and cheapest solution to implement”, she explains. And it is also a vector of innovation. Sungy has thus developed an “AC/DC Coupling” technique between the solar panel system and the network, which guarantees energy security, a real asset for industries and businesses that need electrical continuity. These are innovations such as the Pay-As-You-Go system12, linked to the strong development of mobile money, or the intelligent management tools for mini-grids, which have led to the rapid deployment of decentralised solar power, particularly in East Africa. The continent is now the largest market for decentralised solar systems in the world with 3.8 million units sold in 201813. “The progressive decentralisation of electrical systems is underway”, assures Hugo Le Picard in a recent study, which shows that decentralised solar energy, initially developed in rural areas, is experiencing rapid growth in African cities14.

At a time of energy transition, the African experience of renewable energies and the systems created for access to electricity will be inspiring for other regions of the world, including in the most developed countries. Myriam Fournier Kacimi is convinced of this: “The solutions we have developed in Africa now enable us to penetrate the French and European markets. They give us a head start!”

1. The 7th SDG (Sustainable Development Goal) of the UN Agenda 2030 is aiming, among other things, to ensure “access for all to reliable and modern energy supply services at an a  ordable cost” by 2030.
2. Interview with Damilola Ogunbiyi published in the UN publication, Africa Renewal, 15/07/2021.
4. World Bank article “Betting on the power of energy to make Africa shine”, 22/07/2021.
5. At the time of writing, this report has not yet been published, but its broad outlines have been presented by the director of the AIE, Fatih Birol, during a public conference.
6. “The African Economy 2022”, French Development Agency, Coll. Economics, La Découverte, February 2022.
7. According to the IEA in its Africa Energy Outlook 2019 report..
8. Discoveries in Africa represent more than 40% of global gas discoveries between 2011 and 2018 (source: IEA, 2019).
9. Report “Renewable Energy Market Analysis: : Africa and its regions”, IRENA & AfDB, 2022.
10. IRENA, Renewable Energy Statistics, 2021.
11. Learn more about the di  erent definitions of decentralised solar systems:
12. The company rents consumers a solar kit (for charging phones, powering lighting systems, radios, televisions, etc.) and they choose a level of energy service that they pay for through their mobile phones.
13. Gogla, 2020 O  -Grid Solar Market Trends Report, March 2020.
14. Hugo Le Picard and Matthieu Toulemont, “The decentralized solar power taking over African cities. An original analysis of satellite analysis and Deep Learning”, Briefings de l’Ifri, Ifri, 18 January 2022.

Find out more

The report and the book

Renewable Energy Market Analysis, Africa and its Regions
International Renewable Energy Agency (IRENA) & African Development Bank (AfDB), 2022.

The African Economy 2022,
French Development Agency, Coll. Economics, La Découverte, February 2022.

The site

International Energy Agency (IEA)


The video and radio report

10 ongoing renewable energy projects in Africa, The New Africa Channel, 11/02/2022
See the video

Kenya, leader in green energy in Africa, RFI, 28/02/2022
Listen the radio report


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